Last updated: December 8, 2014
Adobe ID, registration and customer support
When you register to use an Adobe website or application, create an Adobe ID, or contact us for support or other offerings, Adobe collects information that identifies you. This may include your name, company name, email address, or payment information. We may also sometimes collect other information that does not identify you. Some of this information is required and other information is optional (more information about what specific Adobe websites and applications collect). For student and teacher editions of our applications, information regarding your eligibility is required. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the company size and industry of our business customers.
Adobe websites and applications
We collect information about how you use our websites and applications, including when you use a desktop product feature that takes you online (such as a photo syncing feature). We may collect information that your browser or device typically sends to our servers whenever you visit an Adobe website, or when an Adobe desktop product feature takes you online. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit an Adobe website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Adobe may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous (for example, see the Adobe Product Improvement Program) or it may be associated with you (for example, see the Desktop Usage Tracking FAQ). Learn more about the information that specific Adobe websites or applications may collect. Learn about your privacy choices regarding how we use this information.
Adobe product activation and automatic updates
When you activate your Adobe product, we collect certain information about your device, the Adobe product, and your product serial number (learn more). Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.
Emails we send you may include a web beacon that tells Adobe whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from Adobe marketing emails, you can opt out of receiving Adobe marketing emails.
Adobe online advertising
Adobe advertises online in a variety of ways, including displaying Adobe ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed. Learn more about Adobe’s advertising practices.
Buttons, tools, and content from other companies
Adobe social networking pages and social sign-on services
Adobe has its own pages on many social networking sites (for example, the Adobe® Photoshop® team’s Facebook page). You may also be able to sign in to an Adobe website or application using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features. Learn more about Adobe’s social networking practices.
Adobe uses the information we collect about you in a number of ways, such as:
Learn about your privacy choices regarding how we use your information.
Adobe offers “hosted services” to many companies. This means that data is gathered and stored on our computers for use by other companies. In these situations, your relationship is typically only with that company (learn more about privacy topics for these hosted services).
Adobe works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
Adobe may also share your personal information:
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our applications and hosted services.
There are several places on Adobe’s websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message.
To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please contact us.
We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Adobe cannot ensure or warrant the security of your personal information.
Your personal information and data files are stored on Adobe’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world (for example, Argentina, Australia, India, Ireland, Singapore, the Philippines, the United Kingdom, and the United States). For more information about transfers of personal information from the European Economic Area (the EEA) and Switzerland to the United States, please see Adobe’s Safe Harbor policy.
Under the law of some countries, you may have the right to access the information Adobe holds about you, correct any mistakes in that information, and to delete any personal information we no longer have business reasons for retaining. Many of our websites and applications allow you to edit your personal information by accessing the "my account," "my profile," or a similar feature of the website or application you are using. Likewise, you can delete files or photos you have stored in our online services by logging in and using the deletion functions they make available.
To request that we delete your email address from our marketing database, deactivate your Adobe ID account, or provide you a copy of your personal information, please email your request to firstname.lastname@example.org. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your Adobe ID and as needed to comply with our legal obligations and enforce our agreements.
The Adobe family of companies (see list of Adobe entities and our acquired companies) and companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to Adobe. We give you choices regarding our marketing practices.
If you have a privacy question or complaint, please email us at email@example.com.