A letter from Adobe CEO Shantanu Narayen

Shantanu Narayan

To our Adobe Community,


The ongoing COVID-19 situation has dramatically changed how we live and work. We’re all focused on how to best protect and support our families, employees, customers, and communities in the face of this crisis. On behalf of all Adobe employees, I want to let you know that our thoughts are with those who are affected.


Adobe’s mission has always been to enable our customers to produce the world’s digital experiences. Creativity, document productivity, digital marketing, and e-commerce are too fundamental to our society and economy to be curtailed because we are working remotely or unable to travel. 

All of us at Adobe are focused on enabling our customers to be productive and collaborative during this time. Here are a few things we are doing to accomplish this goal:

Ensuring continuity of service


We recognize the critical role our technology plays in your creative pursuits and business success. I’d like to assure you that Adobe Creative Cloud, Adobe Document Cloud, Adobe Experience Cloud, and Adobe Managed Services remain fully operational. Our cloud solutions are monitored and operated from several locations around the world, across a multi-vendor and multi-cloud infrastructure model. This ensures our ability to continue to deliver our solutions and serve your needs.


Making it easier than ever to do business with us


We are immediately implementing a number of customer-friendly programs intended to provide continued access to our products.


  • To give the creative community access to as many job opportunities as possible, we are making Adobe Talent on Behance free to all companies and recruiters for a limited time.

  • Businesses continue to focus on communicating digitally with their customers, so we’re supporting data and analytics web traffic spikes through Adobe Analytics and Adobe Experience Manager. We’re providing greater access and flexibility with Experience Cloud based on the specific needs of our enterprise customers. We have already reached out to governments worldwide to make our content management, email, forms, and signature technology available.


Adobe is here to support you during these unprecedented times. Our employees are available for any questions or concerns you have. 


Above all, stay safe and healthy. 



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