Special programs and measures we’re taking to support you.

 

We are immediately implementing a number of customer-friendly programs intended to provide continued access to our products as the COVID-19 situation develops.

 

Program changes  |  Education  |  Acrobat PDF services  |  Adobe Acrobat  |  VIP renewals  |  ETLA grace period  |  Adobe Talent  |  Adobe Portfolio

Program changes

 

Education

Students now have free, personal in-home access to Adobe Creative Cloud in place of their schools’ in-classroom licenses through May 31, 2020. See FAQ.

Acrobat PDF services

We are making our web-based PDF services on Adobe.com free through May 31, 2020. We hope the ability to create and share documents will help customers. See FAQ.

 

Adobe Acrobat

We are making shared collaboration on PDF documents free in Acrobat apps on desktop, web, and mobile. See FAQ.

 

VIP renewals

For Creative Cloud and Adobe Document Cloud team and enterprise customers in our Value Incentive Plan (VIP), we’re extending the renewal grace period to 60 days. See FAQ.

 

ETLA grace period

For Creative Cloud and Document Cloud Enterprise Term License Agreement (ETLA) customers, we will eliminate additional license charges for 60 days. See FAQ.

 

Adobe Talent

We want to give the creative community access to as many job opportunities as possible through Adobe Talent on Behance, so we’re making the service free to all companies and recruiters through May 31, 2020. As always, applying for jobs on Behance is completely free. See FAQ.

Adobe Portfolio

We know your online presence is more important than ever, so we’re making Adobe Portfolio free to everyone through May 31, 2020. Start building your portfolio site today and get free hosting plus unlimited pages. See FAQ.

Adobe Experience Cloud

Given the urgent need for businesses to communicate digitally with their customers, we are supporting data and analytics web traffic spikes through Adobe Analytics and Adobe Experience Manager. We are providing greater access and flexibility with Adobe Experience Cloud based on the specific needs of our enterprise customers. We have already reached out to governments worldwide to make our content management, email, forms, and signature technology available.

Adobe Summit

We are transforming Adobe Summit into a digital experience featuring an ongoing cadence of videos and fresh content. It will go live on March 31, 2020, with additional sessions continuously being made available after launch to help customers best utilize our applications, services, and platform.

Education FAQ

 

Students now have free, personal in-home access to Creative Cloud in place of their schools’ in-classroom licenses through May 31, 2020.

 

What is Adobe offering its education customers?

With heightened concern around COVID-19, many schools and universities worldwide are implementing disaster mitigation plans and closing their campuses for on-site classes. In response to this, Adobe is providing schools and universities that have had Creative Cloud access in on-site computer labs with temporary at-home licenses of Creative Cloud desktop apps for their students and faculty, at no additional cost. Access is being granted through May 31, 2020, though we may shorten or extend that date based on how the situation evolves. This will enable students to continue their learning remotely.

 

To which customers is Adobe extending this offer?

We are making this offer available to educational institutions that have been providing access to Creative Cloud in school lab environments and whose students will not be able to continue their work due to campus closures related to COVID-19.

 

What are the specifics of the offer?

We are enabling Creative Cloud desktop app access to students and faculty at schools with an existing institutional licensing plan (ETLA or VIP) by request only via a HelpX website. After the request is processed, anyone at the organization included as a user in the Adobe Admin Console will be able to log in to Adobe.com with the account the school’s admin provides. They can then proceed to download and use the Creative Cloud desktop apps they need on whatever device they are working from.

 

Which Creative Cloud apps will be available as part of this offer?

All desktop products that are part of a Creative Cloud All Apps plan will be available, including Adobe Photoshop, Illustrator, InDesign, and more. Find the full list of desktop apps here.

 

Will services such as Creative Cloud Libraries, Adobe Fonts, and so on be available for temporary use at no additional cost?

No, only the Creative Cloud desktop apps will be available. Users will have the service entitlements associated with the account through the educational institution’s Admin Console. For example, if the admin provisioned the free Adobe Spark for Education license to a user, the user would have 2GB of storage, free Adobe Fonts, and so on.

 

Will all schools automatically receive free access?

No, access is being granted on an as-needed, by-request-only basis.

 

Which institutions are eligible?

Educational institutions (both K–12 and higher education) with active device-based licensing (Shared Device License, Device License, or Serial Deployment) through either ETLA or VIP buying programs are eligible. Adobe reserves the right to provide or deny access at its sole discretion.

 

Are there any geographic restrictions?

No, this is a global offer.

 

When and how can customers enable the offer?

School admins can request at-home access for their users via a HelpX form as of March 12, 2020. Once the request is processed, we will notify the admin and enable all users within the organization to access the Creative Cloud desktop apps, allowing them to download the apps and continue their work at home. We plan to provide access through May 31, 2020, though we may adjust this time period based on how the situation evolves.

Acrobat PDF services FAQ

 

We are making our web-based PDF services on Adobe.com free through May 31, 2020. We hope the ability to create and share documents will help customers.

 

What are the free Adobe web services for PDF creation and compression capabilities?

Adobe is offering the ability for anyone to convert and compress PDFs. You will be able to convert Microsoft Word, PowerPoint, and Excel documents as well as JPEG, PNG, and TIFF image files to PDF. Compress PDF allows you to reduce the file size of your documents for easier sharing.

 

How do I access these online tools?

You can access the tools here:

 

Why do I need to create an account?

Creating an account allows you to access your files from any web browser and gives you access to free cloud storage.  You can also access other free online services, including commenting, fill & sign, and online file sharing.

 

Where do I log in to access these free services once I have created an account?

You can log in at https://documentcloud.adobe.com

 

How many conversions or transactions can I do for free?

Through May 31, 2020, you will be able to convert and compress up to 10 files per day using these tools.  

 

How many languages do the free tools support?

The free online tools and services are available in the following languages: English, French, German, Japanese, Spanish, Italian, Danish, Finnish, Norwegian, Portuguese (Brazil), Dutch, Swedish, Chinese, Korean, Czech, Russian, Polish, and Turkish.

 

I am already a paid subscriber of a Document Cloud product or service.  Does my subscription allow me to do more?

With any Document Cloud free account you have free tools and services available, including document storage and fill & sign, drawing, and text and commenting tools.  As a paid subscriber you are not limited to 10 transactions per day, and you have access to additional premium features.

 

Can I use these free convert and compress services in Adobe Acrobat Reader?

These free services are only available online.

 

What file formats are supported for conversion?

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, JPEG, PNG, TIFF, and BMP.

 

How large of a file can I compress?

Acrobat services allow you to upload and convert files that are up to 100MB.

Adobe Acrobat FAQ

 

We are making shared collaboration on PDF documents free in Acrobat apps on desktop, online, and mobile devices.

 

What does the Adobe Acrobat share and review feature do and how does it work?

This features allows you to upload a PDF document to Adobe Document Cloud and send it out for review to multiple recipients by entering their e-mail addresses.  Recipients will receive a link to the PDF document and will be able to view, add comments, and apply markup notations. For the review initiator, all your feedback will be collected in one place. Learn more.

 

How do I access this feature?

On desktop: Download and install Adobe Reader.
Online: Sign into Acrobat with your Adobe ID.  
On mobile: Download the mobile app on Android from Google Play or on iOS from the Apple App Store

Why do I need to create an account?

To initiate reviews, you need to be signed into your free account on desktop, online, or your mobile device.  Your account will allow you to access other free online services, including fill & sign, online file storage, and select PDF services.

 

Do recipients need an account or need to install the Acrobat apps?

No.  Recipients will receive a link in their e-mail inbox.  When they click on the link they will be taken into the online review via their web browser.  They will be prompted to enter their name so that the reviewer can identify who is providing the feedback.

 

I am already a paid subscriber of Acrobat Standard or Pro DC.  Does my subscription allow me to do more with this feature?

No.  The feature remains the same for paid customers.

VIP renewals FAQ

 

For Creative Cloud and Document Cloud team and enterprise customers in our Value Incentive Plan (VIP), we’re extending the renewal grace period to 60 days.

 

What is the temporary change in policy for renewals to VIP agreements?

Adobe understands that given the current COVID-19 situation, customers might find themselves in difficult situations to assure business continuity.  Providing flexibility during this time will help ease the burden. We are providing an extension to the renewal window to give companies and institutions the time they need without affecting their users.

 

Is this extension applicable to all customers?

Yes, all of our VIP customers worldwide who are reaching their renewal window during this time and unable to process a renewal are eligible.

 

Do I need to contact Adobe to get the extension?

No, you don’t need to contact Adobe. We will automatically add the extension to all qualifying VIP agreements.

 

How can I tell if my grace period has been extended?

You’ll see an updated license expiration date in your Admin Console. A message in the top banner will say that your anniversary date has passed and your users will soon lose access. Your anniversary date won’t change, but the date your licenses expire will be updated from the standard 30 days past your anniversary date to the increased grace period of 60 days past your anniversary date. We’re providing an additional 30 days to everyone at this time.

 

How long will this offer be in effect?

Any VIP customer with an anniversary date from March 21, 2020, to May 31, 2020, is eligible for this offer.

ETLA grace period FAQ

 

For Creative Cloud and Document Cloud Enterprise Term License Agreement (ETLA) customers, we are eliminating additional license charges for 60 days.

 

What is the ETLA policy change and who is it for?

Adobe is allowing commercial and government customers  who purchase Creative Cloud for enterprise and Document Cloud for enterprise licenses through the ETLA buying program to  deploy and  use additional licenses at  no extra cost  from March 18, 2020, to May 31, 2020.

 

Why is Adobe  making this change?

We recognize the challenges  you’re facing  as a result of  the COVID-19 situation.   In order to  support  our customers,  we  wanted to make sure you  have access to Adobe software  to keep  your  businesses  running.

 

Why is Adobe not including education customers in this offer?

We took a different approach with our education customers and  recently  announced temporary at-home access  to  Creative Cloud desktop apps for  students and faculty who prior to the COVID-19 crisis had access only via their on-campus labs.

 

Is  this  policy change applicable worldwide?

Yes, we’re pleased to make this policy update available globally.

 

Is there a limit to the number of  additional licenses?

We put this  additional license  grace period in place to  support  customers  whose  work has been  impacted by  COVID-19. We want you to have the additional licenses you need to keep your business running.  Note that  additional licenses deployed  should not exceed  the  total  number of employees and contractors in your organization.

 

How  will this work for customers with an Adobe true-up anniversary from March  18, 2020, to May 31, 2020?

Customers with  Adobe true-up anniversaries from March  18 to May 31 will only need to true-up based on their overdeployed quantities as  of  March 18.

 

How will this work for  ETLA  customers with an Adobe true-up anniversary  after  May 31, 2020?

Customers may  overdeploy  from March  18 to May 31, but the normal true-up policy  will apply  after that period.

 

Where can I find more information about adding additional  Adobe software  licenses?

You can find details on how to add additional licenses here:  

 

What will happen if a customer wishes to continue using their additional  licensed  seats  after May 31, 2020?

Customers  may continue to use  additionally licensed  seats  after May 31, but  as of June 1, 2020,  customers should  plan to resume  their standard  true-up policy. 

 

Will this  policy change be extended if the COVID-19 situation  continues  after May 31, 2020?

We are actively monitoring the circumstances of COVID-19  and  will make decisions about all our programs as things evolve. 

Adobe Talent FAQ

 

We’re making Adobe Talent free to all companies and recruiters through May 31, 2020. As always, applying for jobs on Behance is completely free.

 

Who is this offer for?

This offer is available to anyone interested in posting a job on Adobe Talent.

 

What if I’m already paying for Adobe Talent?

There is no change — you’ll still be able to post jobs as included in your current subscription.

 

What happens to my listing after two months?

Job posts live on our job board for 30 days. After that 30-day period you’ll still have access to an archived version of your job.

 

What if I’m a Creative Cloud for teams customer?

There are no changes for teams customers.

Adobe Portfolio FAQ

 

Adobe Portfolio is free to everyone through May 31, 2020. Start building your portfolio site today and get free hosting plus unlimited pages.

 

Who is this offer for?

Anyone with a free Creative Cloud membership can publish a Portfolio site for a duration of 60 days. This offer is available through May 31.

 

What if I’m already a Creative Cloud member?

There is no change if you’re a paid member. Portfolio remains part of your membership during this offer period, as well as after.

 

What happens to my portfolio after 60 days?

After 60 days, you’ll have a two-week grace period to purchase a Creative Cloud membership in order to keep your site published. If you do not purchase a membership plan, your portfolio will revert to a draft. You can republish when you purchase a Creative Cloud plan.

 

What if I want to publish a portfolio after May 31?

This offer expires on May 31. If you elected into the offer, you will retain your published site for 60 days. No new users can elect into the offer after May 31. Instead, you will need to purchase any Creative Cloud plan in order to publish a site. You’ll still be able to create a draft of your site.

 

What if I’m an enterprise customer?

There is no change for enterprise customers, as they all have paid accounts. Enterprise use of Adobe Portfolio will be governed by sharing restrictions at the enterprise admin level. K–12 customers with enterprise accounts do not have access to Portfolio.

Contact us.

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