Special programs and measures we’re taking to support you.


We are immediately implementing a number of customer-friendly programs intended to provide continued access to our products as the COVID-19 situation develops.

Adobe Sign FAQ

We’re extending the length of Adobe Sign trials to 90 days for new users through May 31, 2020. We hope free access to electronic signatures helps companies of all sizes with business continuity and working remotely. Additionally, we’re offering limited-time pricing on Adobe Sign Small Business subscriptions in certain regions.


What is Adobe Sign?

Adobe Sign is a cloud-based e-signature solution that lets you replace paper-and-ink signature processes with fully automated electronic signature workflows. Easily send, sign, track, and manage signature processes using a browser or mobile device. And you can use turnkey integrations and APIs to include e-signature workflows in your enterprise apps and systems of record.


Which Adobe e-signature offers have the 90-day trial?

The 90-day trial is offered for Adobe Sign Small Business and Adobe Sign Enterprise. Sign up for a free trial


What’s included in the Adobe Sign 90-day trial? 

The Adobe Sign Small Business trial and Adobe Sign Enterprise trial include the full set of features available in their respective paid versions, with some exceptions. The Adobe Sign Small Business trial does not include our payment collection integration with Braintree. The Adobe Sign Enterprise trial is limited to 10 users and does not include our payment collection integration with Braintree. For a complete list of included features, visit the Adobe Sign plans and pricing page.


Who is this offer for?

Extended Adobe Sign trials are available to new customers as well as those who have signed up for Adobe Sign trials in the past.


If I’m currently in an active Adobe Sign trial or previously signed up for a trial, am I eligible for the 90-day trial?

Yes. If you previously signed up for an Adobe Sign trial and it expired, we automatically reactivated it. You now have 90 additional days — through July 22, 2020 — to evaluate Adobe Sign. Simply login to Adobe Sign with the Adobe ID originally associated with your Adobe Sign trial.


If I’m currently a paid customer of Adobe Sign, do I qualify for the 90-day trial? 

No. If you are a paid Adobe Sign customer, you cannot use the same Adobe ID and downgrade to a trial account.


Will I be eligible for customer support during the trial?

No. Adobe Sign trials are not eligible for phone or chat-assisted support.  Visit Adobe Sign Learn and Support for free access to user guides, tutorials, and online community forums.  All paid Adobe Sign plans have access to phone and chat support.



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