Experience support like never before with Premier Support.

Get the most out of your Adobe investment with Adobe's Premier Support subscription service. Our enhanced support, provided by a team of technical experts, will help you mitigate risks, proactively solve issues, and keep your experience engine running smoothly.

Speed, value, and performance with Premier Support.

Premier Support offers an enhanced support experience that helps you maintain a high-performing system and realize maximum value. Our consulting services experts are ready to jump in and help at any time, and they can set you on the fast track for delivering successful customer experiences. Get to know Premier Support here — and when you’re ready, we’re ready to help.

Personalised Support

Get a designated support team of technical experts who know your business, platform and objectives.

Proactive Planning

Mitigate risk, drive value realisation and solution optimisation with release preparation, reviews​ and event readiness.

Faster Responses

Enjoy streamlined issue resolutions that result in faster response times and get Adobe expert recommendations that lead to launch time savings.

Speed, value and performance with Premier Support.

Premier Support Features

Support Levels Comparison

BUSINESS

ENTERPRISE

ELITE

Assigned Experts

1

1

2

Base Support, Escalation Management

Business Hours

24 x 7

24 x 7

24 x 7 P1 Issue Support 

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Standard Proactive Support Services*

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Premium Proactive Support Services**

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Launch Advisory Services

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Checkpoint Assessment & Customised Solution Troubleshooting

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Cloud Support

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Health Check Lite

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Product Integration Set Up & Enablement

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*Standard Proactive Support Services – Accelerated Service Level Targets (SLTs), Escalation management, Service Reviews & Expert Sessions

**Premium Proactive Support Services – Event Management, Environment Review, Maintenance & Monitoring, Release, Migration, Upgrade & Product Roadmap Review

Shape up your marketing. Without breaking a sweat.

With help from Adobe Customer Solutions, 24 Hour Fitness is delivering to customers relevant, meaningful content across end-to-end experiences. Watch our customer story to learn how Adobe Customer Solutions can help you to get more value out of Adobe marketing tools.

Get the most out of your Adobe Experience Cloud investment.

We’ve created some content that goes deeper into the details when it comes to expert support. Check out these articles and get up to speed on how our experts can help to empower your brand to unleash the full potential of Adobe Experience Cloud. So you can deliver the best customer experiences.

ARTICLE

Even expert teams need expert support.

In order to excel at delivering customer experiences, a deep commitment to people and processes is required. Learn how Premier Support can help your organisation embrace new processes and empower your people by reading Stronger Experiences Start with Support.

ARTICLE

Extraordinary experiences start with extraordinary tech.

Your investment in Adobe technology is critical in helping your organisation become an experience-driven business. Learn how Premier Support can help you to maximise the effectiveness of Adobe Experience Cloud by reading Take the Technical Out of Your Tech.

Get support your way with Premier Support.

Delivering relevant content to customers has its challenges. Premier Support can help your organisation navigate the steps to creating exceptional customer experiences with strategic solutions focused on people, processes and technology. Read Driving Success with Designated Support.

Meet the Adobe Support Team.

Account Support Lead

Provides a consistent support experience by offering business support services, proactively monitoring cases and managing escalations. Only available for Business Level.

Named Support Engineer

Owns your technical support relationship and manages support incidents and escalations, supports co-ordination, provides incident reporting and analysis, reviews systems and supports enablement. Only available for Enterprise and Elite Level.

Technical Account Manager

Proactively improves operations, manages change and optimises your solutions. Provides customer best practices and coaching, analyses solution adoption, identifies risks and mitigations, provides upgrade and mitigation planning, offers release preparation and review and manages key events. Only available for Elite Level.

Field Services Consultant

Delivers selected services, including initial launch planning and discovery review, checkpoint assessment, customised solution troubleshooting, basic product set up and audit and health check lite.

Let’s talk about what Adobe's enterprise services can do for your business.

Let’s talk about what Adobe's enterprise services can do for your business.