Responsive forms. Responsive customers.

Responsive forms make a complex process simple. By making it easy for customers to find, fill, and compliantly sign forms on any browser or any device without pen or paper, you reduce form abandonment, increase customer retention, and save valuable time and resources.

Responsive in all the right ways.

Digital innovation is changing the world, making it more convenient to shop or enroll in new programs or services online. But it’s not all roses and daisies. What used to be a simple print, sign, and file process for businesses is now a complicated process that involves multiple devices, multiple channels, and sky-high customer expectations.

To keep your own employees from being overwhelmed and your customers from abandoning you, every aspect of filling out a form needs to be effortless. This means that it needs to be easy for customers to search and discover the forms they need on your website, to fill out the form no matter the device with as little effort as possible, and to submit that form now or later without having to start over.

But, that also means it must be simple for employees to design and deliver forms as well. This starts with being able to create one form that can render beautifully on any device or channel. It continues with the ability to make real-time changes to forms based on customer responses and pre-fill applications by pulling data from existing customer or social media profiles to reduce errors. And finally, it ends with being able to revert to print and paper when necessary, by being able to generate a PDF copy of the completed form in a compliant format.

Adobe can help.

Adobe Experience Manager Forms understands that online forms shouldn’t be complicated — for you or your customers. With Forms, you can spend less time creating and verifying forms on the back end with code-free visually-appealing layout options and easy integration with Adobe Experience Manger Sites. On the front end, customers can quickly search and find the right form, easily view and fill the form on whatever device or channel they are using and securely fill and sign the form.

In other words, with Adobe Experience Manager Forms, enrolment is effortless for everyone.

“Our internal bank systems are already completely digital. Now it’s important to look through our customers’ eyes and also offer them digital capabilities.”

Klaus Fiedel, head of IT, Investitionsbank Berlin

Responsive Forms Features

Dynamic forms

Make real-time changes to forms based on user input, save customers' progress so they can finish later on any device, prepopulate data to reduce errors, and verify data.

Auto form fill

Prefill forms with data from back-end systems like CRM and ERP and post submission data back to your back-end system, and let customers reduce keystrokes with mobile device features.

Forms search and discovery

Let customers easily find relevant forms based on a simple search query, tags, filters, and even geolocation — on any device through a personalized portal, with or without authentication.

Let’s talk about what Adobe Experience Manager Forms can do for your business.

Let’s talk about what Adobe Experience Manager Forms can do for your business.