Experience-driven product documentation

Scale content creation and deliver a rich, rewarding experience (consistent across pre- and post-sale) for product documentation, information manuals and more.

Meet the growing demand for documentation without compromising on experience

Organisations are facing a growing demand for documentation that caters to hundreds and thousands of product variants and SKUs. However, scaling content creation is a huge challenge because of various inefficiencies:

Inefficient review and collaboration: Organisational content workflows, more often than not, lack a robust review and collaboration framework; and hence, fail to keep authors and content contributors informed of the multitude of changes/versions in a documentation lifecycle.
High total cost of operation: Piecemeal, disjointed solutions from multiple vendors make problems even worse while driving the cost of operation higher, posing a massive challenge for IT teams.
Poor documentation experience: Most documentation portals are not easily searchable and consumable, the experience isn't interactive and often just have clunky, static, monolithic PDFs.
Inconsistent content experience: Providing a consistent experience with the rest of the website, especially marketing content, is a big challenge.

Overcoming these challenges can go a long way in delivering an exceptional customer experience.

Adobe can help

With a robust, scalable CMS like XML Documentation for Adobe Experience Manager, documentation teams can improve business agility, performance and reliability. The solution can result in:

Higher productivity: With powerful review and next-gen collaboration, authors can do more in less time.
Faster time-to-market: Agile publishing workflows mean quicker content updates for enterprise content, even with last minute changes.
Lower costs: Eliminate the time and cost associated with managing multiple CMSs including deployment, maintenance and training. Also, drive down translation time and costs through effective content re-use.
Increased website traffic: A consistent structure with organised management of metadata dramatically improves search engine optimisation (SEO), leading to easy discovery of content.

Take the next step and try XML Documentation solution to add value to your Adobe Experience Manager investment and your business.