© 2017 Adobe Systems, Inc. All rights reserved.

Updated Mar 23, 2018.

Windows Terminal Services

Tested environments

Adobe has validated all of the Acrobat family of products in a Windows Terminal Services environment.

The environments used for validation were set up in the following ways:

  • Acrobat DC:

    • Windows Server 2008 R2 Enterprise Edition 64bit, Windows Server 2012 64bit & Windows Server 2012 R2 64bit
    • Client operating systems: Windows 7 (32-bit and 64-bit), Windows 8 (32 and 64-bit) and Windows 8.1 (32 and 64-bit)
    • RemoteApp and Remote Desktop Web Access

Acrobat tuning



You can license Acrobat with a serial number or via named user licensing.

Serialized deployment

For deployment steps, see Serialized imaged OS deployments.

Named user deployment

In additional to traditional, serialized licensing, DC products provide the option for admins to use named-user deployments and thereby leverage existing enterprise and federated IDs. The Adobe Admin Console provides a central location for managing your Adobe entitlements, including specific users and groups, across your entire organization. It also provides other tools for managing software, users, and devices and supports license management for all Adobe products. For more information, see:

For deployment steps, see Named user imaged OS deployments.


For deployment steps, see Serialized imaged OS deployments.

  • Tested environments:

    • Windows Server 2008 R2
    • Windows Server 2012 R2 standard
  • User profile data in the <user>/appdata/Roaming folder and the HKCU hive should roam with user so that they are synced on the server instance where the user logs in. Administrators can use any available technique for profile redirection such as folder redirection or other profile management tools.

  • This feature requires a valid Acrobat entitlement, and trial deployments are therefore unsupported.

Known Issues

  • Signing in with IDs having no subscriptions may result in random failures.
  • Signing in with an Adobe ID on both WTS environments and non-WTS environments may result in random sign outs from the non-WTS environments.
  • An incorrect Adobe ID may intermittently appear in the Help drop down menu.
  • The Help menu may intermittently show a user is signed in even when they are signed out of that session.

Installing Acrobat products

You must install applications by using Add or Remove Programs on the WTS server.

To install Acrobat products:

  1. Choose Start > Settings > Control Panel > Add or Remove Programs.

  2. Choose Install.

  3. Do one of the following:

    • If you are installing from a DVD, insert the disk, and then choose Next.
    • If you are installing from an executable file on your network, choose Next > Browse to locate the file.
  4. Choose Finish.


Some users have experienced issues where Sophos Anti Virus software conflicts with Acrobat’s licensing components (e.g. PDApp.exe). If you are experiencing problems, try uninstalling Sophos.