Stephen Rittler is the president of Countermarch Systems LLC, a company dedicated to improving alumni relations in higher education through the proper application of CRM tools, social networking and process improvement through technology. His company has developed effective solutions for clients in education, government, publishing and manufacturing. He is a Certified Advanced ColdFusion MX developer and has contributed to the CF community through his writing, management of the Philadelphia ColdFusion User Group and presentations on a variety of topics. Steve is a musician at heart but has yet to figure out how to play his saxophone and code at the same time.