Measure and analyze engagement.
Each customer interaction gives you a sense of sentiment from individuals within your community. Stand back and look at these interactions collectively to spot trends, needs, and opportunities.
Quickly generate reports of user views, views over time, top content, ratings, user drop-off rates, engagement by device, and more.
Measure learning content.
Observe and understand the engagement with your learning resources to ensure your communities are getting the most out of the content.
Identify influential voices.
Find the advocates and experts who are emerging across your community and help them uphold your brand.