Frequently asked questions

What does end of support mean for my current version of Acrobat?

End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products). You may continue to use your version of Adobe Acrobat or Adobe Acrobat reader, but Adobe will no longer provide any updates or address any existing bugs or security issues in the software. For additional questions or concerns, contact Adobe Customer Support at {{phone-number-genuine}}.

Learn more about Adobe support guidelines

I have an older version of Acrobat installed on my computer. What will happen if I install a newer version of Acrobat?

While updating to a newer version of Acrobat, you can choose to keep a previous version of Acrobat that is already installed on your device.

If you choose to keep the existing Acrobat software on your device, change the default by unchecking the “Remove earlier version” option in the Acrobat downloader user interface.

If you uninstall the previous version, and want to return to it after a trial, make sure you have your original serial number and installation files. Then you can reinstall it when you are finished with the trial.

If you do not change the default settings, installing a newer version of Acrobat will uninstall any earlier version already on your device.

Can I continue to use Adobe Acrobat Reader during my {{acrobat-pro}} trial period?
{{acrobat-pro}} will be set as your default PDF viewer, but you can reset Reader as the default by opening the Reader application and going to Edit> Preferences >General. Click the Select As Default PDF Handler button and follow the on-screen instructions.
Can I get technical support or help during my trial period?
To get support during your free trial, visit the Adobe Acrobat User Guide, and access a range of free information, including tutorials, forums and expert advice.
How do I uninstall my trial software?

Windows: To uninstall your trial version on a Windows device, close any open Adobe software on your computer, open the Windows Control Panel, and double-click Programs and Features. Click on Acrobat Pro and select Uninstall from the menu.

Mac OS: To remove the trial on a Mac, use the Acrobat Uninstaller in the /Applications/Adobe Acrobat Pro folder.

When does the trial period officially begin?

The trial period begins on the day you sign up and continues for 7 consecutive days. On the 8th day, payment will be collected unless you cancel before then.

When the trial expires, you can still use Acrobat to view PDFs, comment, and fill out forms. To access all the features again, you will need to purchase Acrobat.

Do the free trials of Acrobat Standard and Acrobat Pro give me access to all features?
Yes, the 7-day free trials give you complete access to the exact same features and functionality.
Does the free trial work on both Windows and Mac OS?

Yes, this free trial is available for both Windows and Mac OS.

Windows

  • 1.5 GHz or faster processor
  • Microsoft Windows Server 2016 (64 bit), 2008 R2 (64 bit), 2012 (64 bit), or 2012 R2 (64 bit); Windows 7 (32 bit and 64 bit), Windows 8 (32 bit and 64 bit), or Windows 10
  • 1.5 GB of RAM
  • 2.5 GB of available hard-disk space
  • 1024x768 screen resolution
  • Internet Explorer 11; Firefox Extended Support Release (ESR); or Chrome
  • Video hardware acceleration (optional)

Mac

  • Intel® processor
  • Mac OS X v10.11, 10.12 or 10.13
  • 1.0 GB of RAM
  • 2.75 GB of available hard-disk space
  • 1024x768 screen resolution
  • Safari 9.0 for OS X 10.11, Safari 10.0 for OS X 10.12, Safari 11.0 for OS X 10.13 (browser plug-in for Safari is supported on 64-bit Intel processor only)

Browser

  • These requirements apply to the Acrobat Pro subscription plan, and are in addition to the desktop requirements listed above
  • Microsoft Windows 10 using Microsoft Edge, Internet Explorer 11, Firefox, or Chrome
  • Microsoft Windows 7 using Internet Explorer 11 or later, Firefox, or Chrome
  • Mac OS X v10.12 (Sierra) or later using Safari 11 or later, Firefox, or Chrome
  • iOS: Native browser based on the iOS release and Chrome
  • Android: Native browser that ships with the OS and Chrome