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Warning! The Adobe software you are using for work is non-genuine.

 
Adobe's software diagnostic testing has found your software to be non-genuine. Don't worry, we are here to help. Below you'll find answers to common questions and instructions for resolving this issue.

How did this happen?

Even well intentioned organizations can end up unknowingly purchasing non-genuine software. It's often difficult to recognize. Regardless of how you or your company obtained it, this issue needs to be resolved.
 

What do you mean by non-genuine?
 
The Adobe software you are using appears to be non-genuine. Our software diagnostic testing checks  for hacked or modified product, and invalid serial numbers. Unfortunately one or more of the software products in use on your computer has failed this testing, and this issue needs to be resolved.

What could happen if I don't resolve this issue?


Exposure to Viruses and Malware
You could be exposed to viruses or spyware that could destroy or compromise your data.
 
File Corruption
Your software may not function correctly, or could fail completely leading to potential loss of work.
 
Security Breach
Hackers will often build "back doors" to your network which leaves you and your business vulnerable.

How do I fix the problem?

We understand this may be confusing, but we can walk you through the process for correcting this issue. The first step is to uninstall all non-genuine Adobe software from your computer and, if possible, to check status of other computers within your company. Then you or your organization will need to purchase genuine Adobe software.
Not sure how to resolve this issue?
If your business has an IT Administrator, notify them that you received this message.

Don't have an IT Administrator?
We recommend you approach your manager, or contact one of our Adobe support agents today, and we'll walk you through the process step by step.

You mean I have to pay for this software again?

The Adobe Genuine program is designed to protect and support our customers. We understand how easy it is to purchase non-genuine or counterfeit software, and we are here to help you minimize the risks.
 

Looking for more plans and options?

View all our software products and plans by visiting our Plans & Pricing.

Have questions? We're here to help.

Our Adobe Customer Care agents are here and ready to answer any of your questions.

800-685-3523    |    Your ID: Loading...

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How do you know my software is not genuine?

Through diagnostic testing, Adobe checks to determine software status. We look for indicators such as generated serial numbers and system files that have been modified by hackers. View your test results below to see which of your productsfailed our recent diagnostic test.
Product Serial Number Licensing Status Tampered Software

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