Your Adobe software is not genuine and has been disabled. If you have any questions, please contact Adobe Genuine Customer Support 866-493-4991

Your software has been disabled.

We can help you resolve this issue.

 Your non-genuine Adobe software has been disabled to prevent further use. You will continue to receive messages from Adobe until this issue is resolved.
Adobe is committed to helping victims of fraud like you purchase genuine Adobe software.
Take advantage of special discount fraud program pricing and save up to 40%.   


If you have any questions, Adobe Genuine Customer Support is here to help.    866-493-4991

Still have questions?

We understand this issue can be frustrating and confusing. If you have any question, do not hesitate to contact Adobe Genuine Customer Support. Our agents are ready to answer any of your questions.

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Purchase genuine Adobe software for up to 40% off your first year. 

Uninstall any non-genuine Adobe software. 
Replace by purchasing genuine Adobe software.
Take advantage of discount program pricing for victims of software fraud.




Not sure how you ended up with non-genuine software?  

Unfortunately, software piracy and fraudulent resellers are very common online, making it difficult for customers to tell the difference between real and counterfeit deals.

These are a few common scenarios of how people unknowingly acquire non-genuine software.  


The software was purchased from an unauthorized online marketplace, such as eBay or Amazon, offering a discounted or prepaid license.  

The software was purchased and downloaded from a fraudster with an "activation code" from Adobe.

The software packaging appears credible but contains non-genuine software discs.  
Answers to the most commonly asked questions.  

What is non-genuine software?
Non-genuine software is software that is not legally licensed, has been modified or hacked, uses keys or accounts that are known to have been stolen, and/or is not in line with the Licensing Terms of Use.

How do people end up with non-genuine software?
Unfortunately, it’s all too easy for well-intentioned customers to be duped into buying non-genuine or counterfeit software. When searching for a deal, many people intentionally or inadvertently purchase from non-authorized discount outlets and websites.
Even if you were able to create an AdobeID and receive software updates, licenses can later be found to be non-genuine.

Why are you messaging me now?
As a user of this software, you will need to resolve this issue on your own or contact Adobe Customer Support. This notification isn’t meant to punish well-intentioned users who purchased software in good faith. It is to inform you of a serious issue and offer an easy path to resolving it.

What will happen if I don't fix this issue?
Our primary goal is to protect our customers. We understand this issue may be unexpected and frustrating to customers who unknowingly purchased non-genuine software. You will receive notifications from Adobe for 40 days. After that time, we will, unfortunately, be obligated to disable this software.

What are the risks of continuing to use this software?
Even if your software seems genuine, the risks may go unnoticed.
•    Software bugs can corrupt and destroy your files.
•    Malicious code can collect your private data such as passwords and internet history.
•    Keyloggers can record keystrokes and actions like logging into your email account and credit card information.



Still have questions? We understand and strongly encourage you to contact Adobe Genuine Customer Support.

Want to talk to a human? Call us.  866-493-4991

Visit our FAQs



What is the Adobe Genuine Service?

This service is part of the Adobe's ongoing efforts inform, protect and help individuals like you who have unknowingly purchased non-genuine Adobe software. We're reaching out to provide helpful information and flexible, secure solutions.