Q: What is the online certification programme for Adobe Captivate?
The Adobe Certified Professional: Adobe Captivate (ACP: Adobe Captivate) certification programme is now available online. Participants can now access the course and get certified remotely. They can also enjoy the flexibility of scheduling the assessment test on any date of their choosing.

Q: How is the online certification different from the face-to-face onsite workshops?
The online certification programme consists of the same pre-work online video-based curriculum and assessment test. However, the online certification does not include the one-day, onsite workshop which is included in the face-to-face training, where an instructor provides a recap of the online curriculum followed by a mandatory assessment at the end of the programme day.

Q: What is virtual instructor-led training? How is it different from live workshops in different cities?
We have now introduced a new training format in the Adobe Certified Professional : Adobe Captivate certification programme, in addition to the face-to-face training workshops in different cities. The face-to-face workshops are 1-day instructor-led sessions followed by the assessment exam on the same day. The virtual instructor-led training sessions are for 2 days, which enable you to:
a. Enjoy the convenience of remote-access to live training. Just like in face-to-face classroom trainings, an instructor will provide a complete review of the online curriculum, giving you hands-on experience of Adobe Captivate. This helps you to prepare better for the assessment.
b. Have the flexibility to schedule the assessment exam online, on a date of your convenience.
*Please note that our website currently does not mention the classroom face-to-face training offering because in 2020, due to the COVID-19 crisis, we will not be able to organise a classroom training.

Q: Can we get Adobe Captivate training without writing an exam?
Yes, you can. You may register for the “Training only” offering which consists of the 2-day virtual instructor-led training, but doesn’t include the exam. Get access to the pre-work online curriculum. You can study the online curriculum yourself and then attend the virtual training for hands-on experience on Adobe Captivate. You can choose to not take the assessment test for certification.

Q: What is the duration of virtual training?
The virtual training is held for 2 consecutive days. Usually these trainings will be scheduled either once or twice a month. The available training slots can be booked during registration. On each of the two days, the training will be scheduled for 8 hours (example 10AM to 6PM Pacific time). However, there will be multiple breaks in between and the actual training session durations will add up to 6 hours on each day.

Q: Can I register for “Training only” first and then switch to 'Virtual training + Certification'?
Yes you may switch from 'Training only' to 'Virtual training + Certification' programme. In order to do so, please contact us at ACPCaptivate@adobe.com and ACPCaptivate@Carahsoft.com

Q: Is the value of certification online vs. live workshops same?
The online curriculum and assessment test are the same for all the offerings under ACP: Adobe Captivate. Therefore, the value of certification is the same. However, the table below gives full details of the comparison of the offerings:

Certification only

Virtual training + Certification

Training only

Online curriculum

Assessment exam

Online

Online

X

Instructor-led training

X

Remote/Virtual for 2 days

Remote/Virtual for 2 days

Certificate + Badge

X

Price

$499

$999

$799

Q: Is Adobe Certified Professional: Adobe Captivate offered worldwide?
ACP: Adobe Captivate programme is offered online, as well as with live workshops. Currently both these formats of the programme are offered in North America. People from all over the world can register for the online certification (‘Certification only’ offering) as long as they can pay online in USD currency. The ‘Virtual training + Certification’ and ‘Training only’ offerings are available in North America and EMEA.

Q: Are credit cards accepted worldwide?
Credit card payments are accepted in North America. For online ACP: Adobe Captivate programme ‘Certification only’ offering, we accept credit card payments from across the world, as long as they can pay in US dollars currency.

Q: In which languages are course materials available?
Our course materials are available in English.

Q: How can I contact you?
You can keep in touch to us at ACPCaptivate@adobe.com or ACPCaptivate@Carahsoft.com.

Q: Is there any education discount for training or certification?
Yes. We do have a discount for students, teachers and educators. Below are the details.

Programme Offering

Standard Price

Education Discount

Certification only
$499
$299 (60% off)
Virtual training + certification

$999

$699 (30% off)
Virtual training only
$799
$499 (37% off)

To receive the education discount, please first register for the programme of your choice, skip the step to complete your payment after registration and then email one of these acceptable forms of academic identification to ACPCaptivate@carahsoft.com. Once we receive your form of academic identification, we’ll notify you of approval and how to complete your discounted payment.

Q: What are the hardware and software requirements of the certification or live training sessions?
To know details of online certification and training workshops, please visit here.

Q: Is the assessment an open book exam?
Yes. ACP : Adobe Captivate programme’s certification assessment is an open book exam. You may feel free to access any study material, notes, books, online material etc. during the exam.

Q: What is the exam duration? Is there any sample assessment test that I can use to practise?
The total exam duration is 90 minutes. We do have a sample assessment test available. When you register for the programme and make payment, we will email you a sample assessment test along with the unique voucher code for scheduling your exam.

Q: What is a provisional pass?
A provisional pass is given when a candidate achieves a passing score after completing their Adobe exam. Before a pass status is awarded, Adobe performs industry standard statistical analyses on all exams to ensure compliance.

Q: When will I receive my final score?
A candidate with a “pass” status will receive their final score status within 78 hours after completing the exam. You will receive your score by email or by going to the Adobe Credential Manager.
Note: You must have an Adobe ID to access the Adobe Credential Manager.

Q: What happens if I fail?
If a candidate fails on their first attempt to pass the ACP: Adobe Captivate exam, the candidate must wait at least 24 hours before retaking the exam. Failure to pass an exam on their second or any subsequent attempt requires a waiting period of 14 calendar days before retaking the exam. Each attempt will incur a separate exam fee.

Q: What happens if my score is invalidated?
A candidate with a passing score that has been revoked must wait 30 days before retaking the exam.

Q: If I pass, can I retake the exam?
If you pass the Adobe Certified Professional : Adobe Captivate examination, you are required to wait twelve calendar months before retaking the same examination, unless Adobe changes the test objectives for the examination. Additionally, after the release of a new version of Adobe Captivate, we upgrade the certification curriculum. You may retake the exam any time after our curriculum is updated post launch.

Q: How do I prepare for my exam?
At this moment there are 2 ways of preparing for the exam :
1. Certification only (online certification): Self-study of the pre-work online curriculum (7½ hours of video tutorials + practice exercises. It can take a total of 30-40 hours if you practise all the steps)
2. Virtual training + Certification: Complete self-study of pre-work online curriculum and enrol for 2-day virtual instructor-led training. Get hands-on experience on Adobe Captivate.
Please note, the certification examination for Adobe Captivate is an open book examination. Therefore, you may prepare notes and keep other online or off-line study materials/resources ready with you during the exam. Additionally, once you register for the exam, you will receive a sample assessment test along with the exam scheduling voucher code, via email.

Q: Does attending training help with certification, compared to “Certification only” programme?
Attending training/workshops give you hands-on experience on Adobe Captivate. The training sessions are led by an instructor chosen by Adobe, who gives you a recap of the online curriculum and helps you to prepare for the assessment exam. However, live workshops are not prerequisites for the certification exam.

Q: How do I pay for an exam?
You can pay for a certification exam with a credit card or through your Paypal account or request an invoice by contacting ACPCaptivate@carahsoft.com.

Q: If I don't pass an exam, can I get a refund?
We do not offer refunds for failed exams.

Q: What is the cost to retake an ACP: Adobe Captivate exam?
It costs $99 USD to retake an ACP: Adobe Captivate exam. You can register here for taking the exam.

Q: How long is the Adobe Captivate certification valid?
All Adobe certifications beginning 1 July 2019, will now expire after two years and require renewal. More information on Adobe Recertification programme click here.

Q: How do I find out what I missed on my exam?
Adobe does not disclose exam answers. Adobe strives to maintain the highest standards to protect the integrity of the certifications you earn.

Q: What can I do if I have a grievance with an exam question?
Adobe is focused on the integrity of the ACP certifications and ensuring the accreditations remain meaningful. If you have a grievance with a question, send a description of the question and your complaint to ACPCaptivate@adobe.com.

Q: What do I receive upon certifying?
You will receive an e-certificate. Additionally, a badge with Adobe Certified Professional logo will be emailed to you. Please note that the e-certificate will not be emailed to you, but you can download it from your  Adobe Credential Manager account. To know where you can find the badge and certificate in your Adobe Credential Manager account, go here.

Q: Are the exams available in languages other than English?
Currently the ACP: Adobe Captivate video tutorials and exam are available only in English.

Q: Where can I go to read the Adobe Certification and Candidate Agreement?
A copy of the Adobe Certification and Candidate Agreement is available here

Q: Where can I get an overview of Adobe's Credential Manager?
For an overview of the Adobe Credential Manager, go here

Q: How do I log in to the Adobe's Credential Manager?
For instructions on how to log in to the Adobe Credential Manager, go here

Q: How do I create an Adobe ID?
For instructions on how to create an Adobe ID, go here.

Q: How do I track my certification status?
You can track your certification status by going to the Adobe Credential Manager. .

Q: How do I publish my digital badges?
For instructions on how to publish your digital badges, go here.

Q: How can I download my logos?
For instructions on how to download your logos, go here.

Q: Why can't I see my exam history in the Adobe Credential Manager?
This could happen when the email address associated with your Adobe ID does not match the email address you used to create your Adobe Credential profile. For instructions on how to update your profile, go here.

Q: I lost a copy of my score report. How can I get a copy?
For instructions on how to get a copy of your score report, go here.

Q: What is the full process of registration for the certification exam?
Currently there are 3 offerings under ACP: Adobe Captivate, the details of which can be found here. Select the programme of your choice and register. If you choose to take certification exam, you can expect the following process:
1. Register and make payment (for ‘Virtual training + Certification’ offering, also select the date on which you wish to attend the virtual training)
2. Within 1-2 working days get access to the online curriculum
3. Within 2-3 working days get your unique voucher code and exam scheduling details via email.
4. Schedule your exam using the voucher code
5. Take the virtual training (for registrants of 'Virtual training + certification' programme) and take the exam on the chosen dates. Get certified upon successfully passing the test.

Q: How do I schedule the online exam?
For instructions on how to register to take a testing centre exam, go here.

Q: How do I register to take an online proctored exam?
For instructions on how to register for an online proctored exam, see the following Spark pages: PSI | Examity
Exception: Please note that for Adobe Captivate certification examination, you need a voucher code. You can get a voucher code only after you register here for either 'Certification only' or 'Virtual training + Certification' offering.

Q: Where can I get more information about the procedures of taking an online proctored exam?
For the process of how to take an online proctored exam, please see the following Spark pages: PSI | Examity
Exception: Please note that for Adobe Captivate certification examination, you need a voucher code. You can get a voucher code only after you register here for either 'Certification only' or 'Virtual training + Certification' offering.

Q: What are the rules and requirements for taking an online proctored exam?
For the rules and requirements around taking an online proctored exam, please see the following Spark pages: PSI | Examity
Exception: Please note that the Adobe Captivate certification examination is open book. Therefore, the rules related to study material, paper, notes etc. do not apply. You may have notes, online and off-line study materials and papers and pens with you.

Scaled score

Q: How does Adobe determine the passing score for an exam?
Adobe determines the passing score for each exam through a well-established industry process. This process involves subject matter experts defining the minimum competence levels required to pass the exam and rating the difficulty level of all exam questions. Adobe uses this subject matter expert feedback and the data from their rating to determine the passing score for each exam. Beginning in January 2020, Adobe exams will display the percentage score achieved by candidates. The passing percentage and scaled scoring of each exam is listed in the exam guides under exam information.

Q: What is a scaled score?
A scaled score is a sequence of standardised numbers to which all possible raw scores for an exam are mapped. Adobe uses a scale (that is, a sequence of numbers) from 300 to 700 when reporting your exam score. The raw passing score for each Adobe exam is mapped to the scaled score of 550. Therefore, the passing scaled score for all Adobe exams is 550. All other possible raw scores, from zero to the total number of questions on an exam, are mapped to whole numbers between 300 and 700 on the scale.

Q: How is my test score determined?
Your test score is determined by taking the total number of questions answered correctly (called your raw score) and dividing that number by the total number of scored questions.

Q: What is the passing score for Adobe Certified Professional: Adobe Captivate exam?
The passing score for Adobe Certified Professional: Adobe Captivate is 70%.

Q: Can I use my scaled score to determine what per cent of the test questions I got correct?
Dividing your scaled score by 700 will not provide you with the percentage of questions you got correct in the exam.

Q: Why are my past exam records displaying a different score?
Prior to 2020, Adobe used the scaled score format; a sequence of gradated numbers to which all possible raw scores are mapped. Adobe used a scale of 300 to 700 and mapped an exam's passing score to the 550 mark. In 2020, Adobe started reporting the exam's actual percentage score and stopped using the scaled score format.