Adobe Digital Government Symposium

Watch ADGS content on-demand

Digital Government Experiences That Put People First


The people you serve, from citizens to employees, expect the same digital experiences from government that they have everywhere else. They want online interations that are personal, seamless, and easy to access from any device. Watch and learn from your peers and industry experts on how to combine people, process and technology to deliver exceptional digital government experiences.

Opening Keynotes and Panel Discussion

Build Experiences That Put People First with Adobe

Stephen Frieder, President, Adobe Americas

The U.S. Census Bureau

Stephen Buckner, Assistant Director of Communictions, U.S. Census Bureau

Discussion: Breaking Barriers to Government Innovation

Matt Lira, White House Office of American Innovation

Anahita Reilly, Chief Customer Officer, U.S. General Services Administration

Martha Dorris, Founder and CEO, Dorris Consulting International (DCI)

Jace Johnson, Vice President, Government Affairs and Public Policy, Adobe

Web Modernization

Leveraging Open Platforms for Seamless Web Experiences

Avi Bender, Director, National Technical Information Service, U.S. Dept. of Commerce

Riyadh Feghali, Innovation and Customer Experience Lead, U.S. Department of Defense

Sean Lynch, Senior Product Manager, Huge

Moderator: Jeffrey Young, Solution Consulting Manager, Adobe

Building Modern Web Experiences

Matt Harmon, Director of Web Communications, Office of Public Affairs, Dept. of Homeland Security

Ted Williams, Web Master, Commissioner's Office of Communications, Tennessee Department of Health

Gavin Portnoy, Vice President, Strategic Advancements & Partnerships, National Center for Missing and Exploited Children

Rasha Nahas, Managing Director, Accenture

Moderator: Helen Corin, Senior AEM Product Specialist, Public Sector, Adobe

Personalizing Digital Experiences for Mission Success

Marcy Jacobs, Executive Director, Digital Service, U.S. Department of Veterans Affairs

Carmen Medina, Owner, MedinAnalytics, LLC and former Director, Center for the Study of Intelligence, Central Intelligence Agency

Simchah Suveyke-Bogin, Lead, Customer Experience Center of Excellence, U.S. General Services Administration

Micheal Leen, SVP of Growth, MediaMonks

Moderator: Helen Corin, Senior AEM Product Specialist, Public Sector, Adobe

Forms Modernization

Serving Up Self-Service Government

Courtney A. Winship, Division Chief, USCIS, Office of Citizenship and Applicant Information Services, Digital Services

Dan Kasun, Senior Manager, Worldwide Public Sector Partners, Amazon Web Services

Jonathan Benett, Technical Director for Digital Government Solutions, Adobe

The Business Value of Forms Modernization and Digital Outreach

Jim Constertina, Managing Director, Government and Public Services, Deloitte Digital

Duncan Gilliam, Senior Manager, Deloitte Digital

Naveen Vanam, AEM Forms Architect, Deloitte Digital

Todd Wolff, Sr. Solution Consultant, Adobeu

Measuring Experiences for Mission Success

Ilene France, Chief, Analytics and Audience Research Branch, National Cancer Institute

Allen Sebrell, Senior Manager, Digital Intelligence & Strategy, Customer Experience, Amtrak

Richard Calentine, Senior Business Value Manager, Adobe

Melanie Megregian, Senior Solutions Consultant, Adobe

Outreach and Engagement

Crafting Multi-channel Outreach

Larry Gillick, Deputy Director of Digital Strategy, U.S. Department of Interior

Jennifer Plozai, Lead, External Affairs & Acting Lead, Media and Public Affairs, National Science Foundation

Abigail Bowman, Chief, Web Media Branch, Bureau of Alcohol, Tobacco, Firearms and Explosives

Moderator: Bruce Swann, Group Product Marketing Manager, Adobe Campaign, Adobe

Identifying and Engaging Your Customers

April Slayton, Assistant Director for Communications, National Park Service

Alicia Sowah, Deputy Director of Digital Engagement, U.S. Dept. of Commerce

Mark Weber, Deputy Assistant Secretary for Public Affairs, U.S. Dept. of Health and Human Services

Mary Schwarz, Managing Partner, ICF Next

Moderator: Bruce Swann, Group Product

Marketing Manager, Adobe Campaign, Adobe

Telling Your Agency's Story

John Yembrick, Chief of Digital Communications and Strategy, NASA

Bruce Swann, Group Product Marketing Manager, Adobe Campaign, Adobe

Electronic Signatures

Transforming the Federal Document and Signature Experience

Jonathan Schreiber, Sr. Technical Product Marketing Manager, Adobe

Beyond Signatures: Using Digital Workflows with your Microsoft Productivity Tool

Keith Winderlich, Sr. Solution Consultant, Adobe

Delivering Accessible and Exceptional Experiences at the Same Time

Rob Haverty, Senior Product Manager, Document Cloud Accessibility, Adobe

Additional Symposium Videos On Creating Digital Experiences

Inspiration from the Private Sector

Phong Huynh, Principal at Deloitte Consulting LLP

Raghu Machepalli, Senior Manager at Deloitte Consulting LLP

The Mission Imperative behind Customer Experience

Gary Washington, Chief Information Officer, U.S. Department of Agriculture

Barbara Morton, Deputy Chief Veterans Experience Officer, U.S. Dept. of Veterans Affairs

Sonny Bhagowalia, Deputy Assistant Commissioner, Office of Information and Technology (OIT), U. S. Customs Border and Protection

Michael Sherwood, Director of Technology and Innovation, City of Las Vegas

Moderator: Jonathan Benett, Technical Director for Digital Government Solutions, Adobe

Delivering Seamless Cross-Channel Experiences

Listen to speakers discuss how to leverage technology to deliver great digital experiences across the web and mobile devices.


Citizen-Centric Design

Hear design experts talk about the essential elements of an exceptional user experience, one that includes design, testing, and mobility.

Personalizing Digital Experiences for Employees and Customers

Learn about techniques that enable agencies to create, manage, and deliver personalized experiences across multiple channels.

Driving Innovation Throughout the Customer Journey

Find out the ten critical elements of innovation Amtrak used to deliver seamless and personalized digital experiences.

Citizen Experience: The Art of Possible

Redefine the citizen experience and improve your agency’s bottom line with three critical steps.

Delivering Personalized Content Is Not as Hard as You Think

Provide personalized experiences citizens and employees want by identifying what they need across any channel. 

Creating Meaningful Moments throughout the Citizen Journey

Develop strategies for connecting and personalizing cross-channel communication that are engaging and memorable for your citizens.

IT Modernization at the USDA

Enjoy this discussion on how a commitment to digital success across all departments can take the customer experience to a new level.

Increase Operational Efficiency with Next-Gen Digitized Forms

Transform complex processes into better experiences with digital forms that reduce costs and streamline operations.

Key Questions to Ask When Acquiring New Technology

Ask these key questions when evaluating new technology to ensure you make the right investment. 


Let’s talk about what Adobe can do for your agency.