Neil Perlin is president of Hyper/Word Services. He has 32 years experience in technical communication, with 26 in training, consulting, and development for online formats and tools like WinHelp, HTML Help, JavaHelp, CE Help, RoboHelp, Flare, Mimic, Captivate, and others now vanished. He has been working with RoboHelp since version 1(!) in 1991 and providing training and consulting services for RoboHelp since 1993, and is Adobe Certified in both RoboHelp and Captivate. Neil is a Fellow of the STC and the founder and manager of the Beyond the Bleeding Edge stem at the STC annual conference. You can reach him at firstname.lastname@example.org.