Service Level Addendum – Actionability
(effective 1 December 2019)

1.       General. This Service Level Addendum – Actionability (“SLA Addendum”) is governed by the terms of the General Terms, the applicable PSLT, the applicable Sales Order, and the Service Level Agreement – On-demand Services.

2.       Service Credit Table. For the purposes of this SLA Addendum, the following Service Credit Table will apply.

3. Conflict.  In the event of any inconsistency or conflict between this SLA Addendum and Service Level Agreement – On-demand Services, the terms of this SLA Addendum will apply for the applicable Covered Service (as defined in this SLA Addendum).

4. Definitions.  For the purposes of this SLA Addendum:

4.1. “Available or Availability” means when Adobe’s or its third-party monitoring services indicate that the Covered Service are operational enough to, as applicable, receive, process and respond to Requests.

4.2. “Covered Service” means any or all of the following that Customer has licensed in an applicable Sales Order:

4.2.1. Adobe Campaign Cloud Messaging; Standard; and Transactional Messaging (“Campaign”) 

4.3. “Origin Delivery Service” means services managed by Adobe’s worldwide data centers, which are used to deliver content not cached by the CDN.

4.4. “Process Email” means receiving a request to send an email, preparing an email for sending, and invoking a request to send the email (email delivery is not included, as it depends on third parties (e.g., ISPs and ESPs)).  

4.5. “Requests” for each of the following individual services means:

4.5.1. Campaign – Adobe Campaign Cloud Messaging; Standard; and Transactional Messaging – requests to Process Email subject to Intended Usage Parameters as described in the applicable Product Description.