Service Level Addendum – Actionability

1. General. This Service Level Addendum – Actionability (“SLA Addendum”) is governed by the terms of the General Terms, the applicable PSLT, the applicable Sales Order, and the Service Level Agreement – On-demand Services.

2. Conflict. In the event of any inconsistency or conflict between this SLA Addendum and Service Level Agreement – On-demand Services, the terms of this SLA Addendum will apply for the applicable Covered Service (as defined in this SLA Addendum).

3. Definitions. For the purposes of this SLA Addendum:

• 3.1. “Available or Availability” means when Adobe’s or its third-party monitoring services indicate that the Covered Service are operational enough to, as applicable, receive, process and respond to Requests.
• 3.2. “Covered Service” means any or all of the following that Customer has licensed in an applicable Sales Order:
  • 3.2.1. Adobe Connect;
  • 3.2.2. Adobe Primetime Ad Currency Optimization; Authentication; Concurrency Monitoring; and Dynamic Ad Insertion (“Primetime”); and
  • 3.2.3. Adobe Target Standard; Premium (“Target”); and
  • 3.2.4. Dynamic Media & Video and Personalized Media.
• 3.3. “Origin Delivery Service” means services managed by Adobe’s worldwide data centers, which are used to deliver content not cached by the CDN.
• 3.4. “Requests” for each of the following individual services means:
  • 3.4.1. Connect – requests from Customer to interact with attendees of Connect-hosted events;
  • 3.4.2. Primetime:
    • 3.4.2.1. Ad Currency Optimization – capacity to send Transmitted Data to a Targeting Platform;
    • 3.4.2.2. Authentication and Concurrency Monitoring – requests to: authenticate and authorize users; view or edit integrations; use the self-service dashboard; apply degradation; or access the reporting API; and
    • 3.4.2.3. Dynamic Ad Insertion – requests to receive, process, and respond to Customer Content playback and to Ad-related requests;
    • 3.4.3. Target – capacity to process, respond, and serve supported content delivery and reporting requests; and
    • 3.4.4. Dynamic Media & Video and Personalized Media – requests to the Origin Delivery Service or Adobe-bundled Content Delivery Network (CDN) to receive, process, and serve content.