Service Level Addendum – Actionability
(effective 1 December 2019)

1.       General. This Service Level Addendum – Actionability (“SLA Addendum”) is governed by the terms of the General Terms, the applicable PSLT, the applicable Sales Order, and the Service Level Agreement – On-demand Services.

2.       Conflict. In the event of any inconsistency or conflict between this SLA Addendum and Service Level Agreement – On-demand Services, the terms of this SLA Addendum will apply for the applicable Covered Service (as defined in this SLA Addendum).

3.        Definitions. For the purposes of this SLA Addendum:

3.1.     “Available or Availability” means when Adobe’s or its third-party monitoring services indicate that the Covered Service are operational enough to, as applicable, receive, process and respond to Requests.

3.2.      “Covered Service” means any or all of the following that Customer has licensed in an applicable Sales Order:

3.2.1.   Adobe Connect;

3.2.2.   Adobe Primetime Ad Currency Optimization; Authentication; Concurrency Monitoring; and Dynamic Ad Insertion (“Primetime”); and

3.2.3.   Adobe Target Standard; Premium (“Target”); and

3.2.4.   Dynamic Media & Video and Personalized Media.

3.3.     “Origin Delivery Service” means services managed by Adobe’s worldwide data centers, which are used to deliver content not cached by the CDN.

3.4.     “Requests” for each of the following individual services means:

3.4.1.   Connect – requests from Customer to interact with attendees of Connect-hosted events;

3.4.2.   Primetime:

3.4.2.1.    Ad Currency Optimization – capacity to send Transmitted Data to a Targeting Platform;

3.4.2.2.    Authentication and Concurrency Monitoring – requests to: authenticate and authorize users; view or edit integrations; use the self-service dashboard; apply degradation; or access the reporting API; and

3.4.2.3.    Dynamic Ad Insertion – requests to receive, process, and respond to Customer Content playback and to Ad-related requests;

3.4.3.   Target – capacity to process, respond, and serve supported content delivery and reporting requests; and

3.4.4.   Dynamic Media & Video and Personalized Media – requests to the Origin Delivery Service or Adobe-bundled Content Delivery Network (CDN) to receive, process, and serve content.