Service Level Addendum – API
(effective 1 December 2019)

1. General. This Service Level Addendum – API (“SLA Addendum”) is governed by the terms of the General Terms, the applicable PSLT, the applicable Sales Order, and the Service Level Agreement – On-demand Services.

2. Conflict. In the event of any inconsistency or conflict between this SLA Addendum and Service Level Agreement – On-demand Services, the terms of this SLA Addendum will apply for the applicable Covered Service .

3. Updated H1 in the same lineDefinitions. For the purposes of this SLA Addendum:

• 3.1. “Available or Availability” means when Adobe’s or its third-party monitoring services indicate that Customer is able to use the Covered Service’s REST application programming interface to write programs to manage or access the Covered Services.
• 3.2. “Covered Service” means any or all of the following that Customer has licensed in an applicable Sales Order:
  • 3.2.1. Adobe Audience Manager;
  • 3.2.2. Adobe Experience Platform; and
  • 3.2.3. Adobe Primetime Authentication.