3. Conflict.  In the event of any inconsistency or conflict between this SLA Addendum and Service Level Agreement – On-demand Services, the terms of this SLA Addendum will apply for the applicable Covered Service (as defined in this SLA Addendum).

4. Definitions.  For the purposes of this SLA Addendum:

4.1. “Available or Availability” means when Adobe’s or its third-party monitoring services indicate that the Internal Response Time for Transactions within the Covered Service are less than 500 milliseconds.

4.2. “Covered Service” means any or all of the following that Customer has licensed in an applicable Sales Order:

4.2.1. Adobe Target; and 

4.2.2. Adobe Audience Manager; and

4.2.3. Adobe Experience Platform

4.3. “Internal Response Time” means the time recorded from the moment a message containing Transaction information has been received at the first component of the Service Delivery Path to the moment that the last component of the Service Delivery Path (“Covered Service Load Balancer”), sends a responding message to Customer, excluding Excluded Minutes.

4.4. “Uptime Percentage” means (Transactions Included / Total Number of Completed Transactions) multiplied by 100.

4.5. “Minimum Uptime Percentage” means 99.5%.

4.6. “Network” means Adobe’s internal network facilities that host the Covered Service and related software.

4.7. “Service Delivery Path” means the components of the Network that are required to deliver the Covered Service, including, without limitation, the primary Adobe applications, the underlying Adobe operating systems, the Network connectivity, any Adobe software and hardware required to support these Adobe components, beginning at the Covered Service Load Balancer.

4.8. “Total Number of Completed Transactions” means Transactions Included that are completed successfully without error in the applicable Calendar Month. 

4.9. “Transaction” means the single message sent, as part of a standard client-side request in a client-side implementation, or a single API call if a server-side implementation, to the Network in connection with Customer’s use of the Covered Service and the return message from the Network in response.  If the batch API is used, each individual call within the batch constitutes as a separate Transaction. Calls to APIs that are not used for delivery of content (e.g., administrative APIs) do not constitute a Transaction.

4.10. “Transactions Included” means the Total Number of Completed Transactions less Transactions Excluded.

4.11. “Transactions Excluded” means the Transactions in the applicable Calendar Month: whose Internal Response Time exceeded 500 milliseconds, as measured by Adobe and Transactions that are not production traffic on Adobe infrastructure (e.g., QA environment, load tests, etc.).