Frequently asked questions.



We’ve collected some of the top questions and answers for accessing Adobe apps and services to help you to stay connected and productive as we navigate the COVID-19 situation.. If you have a question not published here you can look for the answer in the Adobe Help Center or seek advice from experts and peers in our Adobe Support Community

What is Adobe doing to help businesses and people affected by COVID-19?

Adobe has announced a number of programmes to provide continued access for businesses, students and others affected by COVID-19. Learn more about these programmes and available resources.


How can I access my Adobe apps and files?

You can download and install Adobe Creative Cloud apps, including Adobe Acrobat, on your local or personal computer and then sign in with your account (company account or credentials for team and enterprise customers).  You can activate (sign in) on up to two computers but may use only one computer at a time. Learn how to install Creative Cloud apps on a new computer


You can also log in to your Adobe account from any web browser to access, download and share your files and assets stored in Creative Cloud or Adobe Document Cloud.  


Sign in to Creative Cloud

Sign in to Adobe Acrobat online


How do I download and install Creative Cloud apps? 

To download and install your apps, do the following: 

  1. Sign in to the Creative Cloud website using your account credentials.
  2. Click Install or Download next to the app you’d like to install.
  3. Follow the onscreen instructions to complete the installation. 

For more information, see Download your Creative Cloud apps


What are the system requirements to use Adobe applications?

Adobe apps and services are supported on most modern computers, laptops and mobile devices. Review the  Creative Cloud system requirements  and Document Cloud system requirements to make sure your machine and current operating system are supported.  


How or where do I save my work? 

You have the flexibility of saving your work to your computer or to the cloud. You can choose to leverage the cloud storage that comes with many Adobe plans. Also, depending on the apps and type of cloud storage, you can also take advantage of features like file syncing, sharing docs between apps and more. Learn more about cloud storage. 


How do I get started with or learn more about an Adobe application? 

For those who want to learn more about any of our apps, we offer tonnes of free tutorials on how to use Adobe software. If you know any educators who are teaching online due to COVID-19 restrictions, please let them know about these resources. There are Get Started courses for each of our flagship apps, deeper dives into skills and lots of projects to practice on.    


Adobe Photoshop

Adobe Photoshop Lightroom

Photoshop Lightroom Classic

Adobe Acrobat

Adobe Illustrator

Adobe InDesign

Adobe After Effects

Adobe Premiere Pro

Adobe Fresco

Adobe Premiere Rush


Is Adobe offering any career resources for creatives and other working professionals during this difficult time?

Yes, Adobe is devoted to helping working professionals and continues to provide various resources. In addition to the tutorials mentioned above and the specific programmes created for the COVID-19 crisis here, you can benefit from the following:


99U: Find a wealth of productivity tips and other resources on creative careers.


Adobe Create magazine: Get inspired by artists, makers and creative entrepreneurs pushing the boundaries of what’s possible.


Adobe Live: Learn new skills from leading creatives in real time with Adobe Live on Behance.


Adobe Experience League: Develop your customer experience management skills with our personalised learning programme.

Contact us.

Adobe Help Center

Support and troubleshooting.

Enterprise Support

Dedicated help for large organisations.

We want to hear from you.

We're committed to giving you the tools you need to improve your creativity and workflow during this challenging time. Take the survey and share your experience.