Provided that Customer’s license agreement or Sales Order incorporates the URL for Adobe’s Service Level Commitments, agreements executed prior to 1 December 2019 are governed by the applicable Service Level Commitments as specified below. If Customer’s agreement is executed after 1 December 2019 and includes reference to the Unified Service Level Agreement, then the Unified Service Level Agreement applies for the applicable Covered Services, except as otherwise stated. For Services not included under a legacy Unified SLA version or SLA Addendum but for which Customer has a license to and a reference to this URL in the agreement, the Service Level Commitment for the applicable Service as outlined below applies (for example, AEM Managed Services). For clarity, if a Service Legal Agreement is attached to a Sales Order and/or license agreement it is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.

 

Legacy Service Commitment Exhibits

 

 

Product

Effective Date

Adobe Advertising Cloud (formerly known as Media Optimizer)

01 Aug 2018

13 Jan 2020

05 Oct 2016

05 Oct 2016

06 Sep 2016

01 Feb 2016

Analytics (purchased prior to 7 June 2017)

09 Mar 2015

01 Nov 2015

02 Sep 2019

07 Jun 2017

09 Mar 2015

29 Aug 2017

01 Feb 2019

09 Mar 2015

01 Nov 2015

18 Apr 2017

01 Nov 2015

15 Jun 2015

09 Mar 2015

05 Oct 2016

01 Jan 2020

01 Jan 2020

24 May 2017

Media Optimizer Standard & Ad Serving & Tracking (purchased prior to 1 Aug 2018)

25 Apr 2016

PDF Services API (formerly known as PDF Tools API)

8 Jun 2021

01 Nov 2015

05 Oct 2016

02 May 2016

26 Apr 2019

Legacy Unified SLAs

 

Legacy Unified SLA

Effective Date

17 Dec 2021

20 Oct 2021

23 June 2021

02 June 2021

01 Dec 2019

Legacy SLA Addenda

 

Legacy SLA Addendum

Effective Date

17 Dec 2021

20 Oct 2021

01 Dec 2019

API

08 Oct 2021

API

01 Jun 2021

API

01 Dec 2019

01 Oct 2021

20 May 2020

08 Oct 2021

01 Jun 2021

01 Dec 2019