Accessibility

Adobe - Product activation center

The activation tour and FAQs on this page apply specifically to the following Macromedia branded products:

  • Studio 8
  • Dreamweaver 8
  • Fireworks 8
  • Flash Professional 8
  • Flash Basic 8
  • Contribute for Studio

Take a step-by-step tour to see how simple and quick it is to activate a software product.

Product activation basics

End user license agreement

Differences between product activation and registration

Product activation and your computer

Product Activation Support

Product activation and privacy

Product activation basics

What is product activation?
Product activation is an anonymous, secure, hassle-free process that verifies the legitimacy of your product serial number as well as deters the unlicensed use of Macromedia software. The process verifies that your product's serial number is legitimate.
What happens during product activation?
Product activation is a series of simple steps that takes place during the installation of Macromedia products. Users enter their serial number, which is authenticated by the Macromedia product activation technology to activate the product. The entire activation process is quick and easy. Please view the product activation tour.
Who will be required to activate their products?
Activation is included in most Macromedia desktop products. Customers who purchase retail, electronic software distribution (ESD), or boxed products or receive original equipment manufacturer (OEM) versions of Macromedia tools products must activate the software. However, if you have obtained the software through a Macromedia volume-licensing program such as the Macromedia Volume License Program (MVLP), you will not need to activate.
How soon must I begin the activation process?
You must begin the activation of your product by entering in a valid serial number within 30 days after you first launch it.
If I don't have a serial number to activate my software, how can I get a serial number?
You can buy a serial number to activate your software from our online store Macromedia Worldwide Store.
How do I activate my product?
You can activate your product 24 hours a day, seven days a week over the Internet. It takes only a few minutes to complete. Internet product activation requires you to type in your serial number. Please see our product activation tour.
How does product activation work?
When you input your serial number, the Macromedia activation technology creates a unique number that identifies your computer. The hardware ID is a mathematically computed, one-way hash based on your hard drive geometry and CPU family, and cannot be used to identify the make or model of your computer or its components.
The code is encrypted and securely stored on your computer alongside the license file. The Hardware ID is only used as an identifier for the machine.
A second number is also created, the Activation ID -- the actual request to activate. The Activation ID is composed of the product's serial number, product name, product version, and language along with the operating system name, version, and language. The Activation ID is only used to identify an individual activation request and contains no personal or hardware information. The activation request is automatically sent to Macromedia backend servers via the internet using an HTTP request with SSL encryption.
If the request is valid, a response code, which automatically unlocks (activates) the software, is sent to your computer. The activation process is completely anonymous and never requests, collects, or transmits personal information. It does not scan your hard drive, and none of the information collected can be used to identify your individual hardware components.
What does Macromedia do with the information sent during the product activation process?
We use the information only to verify that your product is used within the scope allowed by its Macromedia End User License Agreement (EULA). The information is stored in a database and used only for product activation data. If you register your product, none of the activation information will ever be linked to your personal customer information. Please see our TRUSTe-verified privacy policy for further information.
Will server products include product activation?
Product activation is not currently included in Macromedia server products, and there are no immediate plans to include activation in future server products. Macromedia understands that server customers have unique licensing and technology requirements. Any future plans for protecting customers and enabling server products with licensing technology will be carefully considered and developed with the input of the server community.
Do I need to be online to use Macromedia software that includes activation?
Activation is a one time process. You need to be online to complete the activation process. You do not need to be online to run your software.
How is this version of activation different from prior versions of activation?
Based on user input, we have improved the activation process to make it faster, easier, and more flexible. For example, you no longer have to be connected to the internet to begin the activation process.
What products include activation?
Most of the Macromedia tools products include activation. The Robo product family has an early version of activation which was embedded when Macromedia acquired eHelp and the Robo product line. Captivate, Contribute 2, Contribute 3, Director MX, Flash MX, Flash Professional MX, FreeHand MX, Studio MX, and FlashPaper 2 include Activation v.1. The new Studio 8 products have Activation v.2 technology. All three versions are very similar. You can find specific information about activation in your product by product pull down. At this time, there are no other Macromedia products that include activation.

End user license agreement

What is the license grant in the current Macromedia End User License Agreement (EULA)?
Please refer to your individual product End User License Agreement EULA.

Differences between product activation and registration

Is product activation the same as registration?
No. They are two separate procedures. Product activation is an anonymous, secure, hassle-free process that verifies the legitimacy of your product serial number as well as deters the unlicensed use of Macromedia software. . In contrast, product registration is a voluntary process that entitles you to product updates and special offers from Macromedia.
What information is required for product activation?
The activation process requires you to type in the product serial number only. No personally identifiable information is required.
What information is required for product registration?
Product registration is a voluntary process, and only requires that you to provide your name, e-mail address, and product serial number. You may also choose to create a Macromedia.com membership to manage your communication preferences and provide demographic information that helps us personalize our website and customer communications.

Product activation and your computer

Does product activation make the software harder to use?
No. Product activation is a simple, one-time process. Most users activate their software as soon as they install it, and never worry about it again.
What if I would like to move the software to a new computer?
Simply uninstall your the software from your old computer and reinstall it on your new computer.
What if I don't have an Internet connection?
You have a 30-day trial period before you need to begin the activation of your software by entering in your serial number. If your computer is temporarily offline, you can still input your serial number and your software will run. Activation will automatically complete the next time you are online and you launch your product. Once the product is activated, you do not need to be connected to the Internet to use the product.

Product activation support

When are the Macromedia Activation Support centers open?
We provide 24x7 telephone support in English. Non-English speaking support representatives are also available during local business hours.
What to do if I want more information?
From the online Activation Support Center, you can search the Macromedia knowledge base by topic and product. The online Activation Support Center is chock full of TechNotes, and has a searchable library of ServiceNotes.

Product activation and privacy

How does Macromedia ensure customer privacy?
We've designed the product activation process according to our privacy guidelines to ensure that your privacy is always preserved. The process is completely anonymous—no personal information is ever collected or requested. During activation, the product does not scan your hard drives or collect any data other than the minimum information required to verify your license. There is no way to identify individual computers or users based on the data transmitted during activation. Please see our Truste-verified privacy policy for further information.
What information is collected and transmitted in the product activation process?
We collect the minimum information required to successfully verify the product license for each product installation, which includes: the product serial number, product name, product version, and language; the operating system name, operating system version, and language; and your computer's processor and hard-disk type. This information is combined, encrypted, and then sent to Macromedia for verification. None of the collected information can be used to identify you or your individual hardware components in any way.