In an era of consumer choice and greater transparency, a compelling customer experience will be the primary competitive advantage — even in healthcare. We examined data from the Econsultancy 2017 Digital Trends in Healthcare and Pharma report and are sharing insights in Healthcare Makes Its Move to Improve Patient Experience.
Read the article to learn:
- Why healthcare companies are focused on creating connected customer experiences
- How to create a connected healthcare experience in five steps
- What providers should do to prepare for future possibilities
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