Be exactly where your customers are.
There’s no escaping the pressure customers are putting on brands to provide a consistent and increasingly more personalised shopping experience no matter the channel — whether it’s web, mobile or in-store. Yet most merchants are not meeting these expectations, despite the tools available to deliver an omnichannel commerce experience.
This gives you an opportunity to gain a critical edge over the competition. You can implement tools that make it possible to sell anywhere. And it doesn’t even have to be hard. With a user-friendly interface, drag-and-drop capabilities and in-line editing, creating experiences that integrate seamlessly on mobile, social or in-store doesn’t require IT support. This makes launching experiences fast.
Most importantly, when customers find you are meeting or exceeding expectations by letting them purchase and fulfil orders on any channel, including buying online and picking up in-store, you gain customer loyalty. And that leads to more revenue, more growth and more customers.