Customer acquisition, retention and analytics for retail

Find the right customers.

Reach out to new customers, audiences and segments. Know how to allocate your budget toward the most useful channels for greater returns.

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Give them what they’re looking for.

Show each customer a unique brand experience that blends perfectly with online and off-line channels. Streamline your processes and take advantage of centrally stored assets to efficiently create more relevant content.

Learn more about Adobe Experience Manager ›

Mobile is your window display.

Mobile purchases are growing exponentially. Avoid outside vendors and take control of your mobile experience. Simplify the way you create, deliver and optimise your mobile website and apps and incorporate them more fully into the shopping experience.

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Loyalty requires a relationship.

To retain your most valuable customers, you need to understand them. Keep in touch with authenticity — showing that you know their ongoing interests and needs.

Learn more about our customer successes in retail.

The leading French retailer relies on Adobe to optimize its online and offline cross-channel campaigns.

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Makers of the world’s best-selling game console united social and online data to enhance user experiences.

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Response rates double after beauty products retailer automates customer loyalty program campaigns.

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It’s time for retailers to rethink personalisation.

Adobe surveyed top retail executives and consumers about tailored offers and communication and what we discovered was a “personalisation gap.” Read our report to learn about the gap and how to bridge it.