Adobe Genuine

Ensuring that customers are educated, informed and protected at all times.

Only genuine Adobe software gives ongoing access to the latest features and updates so you can avoid performance snags and be as productive as possible. Get the software that’s reliable, secure and supported by Adobe for quality you can count on.

What is genuine Adobe software and why is it important?

Did you get a notification from us?

Adobe runs software validation tests to check for tampering and invalid licences. When we discover an issue, we notify the end-user or organisation and we provide options to resolve the issue. If you or someone in your organisation has received a notification about a particular machine, it means the software on that machine isn't genuine Adobe software. It isn't covered by a warranty or our support programmes. And because it may not perform as we intended, it could pose risks to you and your work. 

Adobe Genuine Software notification images

Could you or your organisation be using non-genuine software?

People unknowingly buy non-genuine or counterfeit software all the time. It's typically sold by unauthorised online resellers and auction sites offering special deals. Non-genuine software may be loaded or bundled with computer hardware so unauthorised resellers can make their offers seem more attractive.
 

 

How could this have happened?

People unknowingly buy non-genuine or counterfeit software all the time. It's typically sold by unauthorised online resellers and auction sites offering special deals. Non-genuine software may be loaded or bundled with computer hardware so unauthorised resellers can make their offers seem more attractive.

What are the risks and what can you do about them?

Non-genuine software is often tampered with and is more likely to contain malware and viruses that can lead to system crashes and loss of work. Only genuine Adobe software is warranted and supported by Adobe. If you've received a notification from us, please take these steps:

  1. Uninstall the non-genuine software from your machine and replace it with genuine Adobe software.
  2. Use the link below to report the reseller who sold you the non-genuine software.

Remember to always buy your Adobe software directly from Adobe to get the quality and peace of mind you deserve.