If you have any questions, Adobe Genuine Customer Support is here to help. Call us at 0508 182 589

What you need to know about your
non-genuine Adobe Software issue.


You or someone at your school has inadvertently installed non-genuine Adobe software.
If you have any questions, Adobe Genuine Customer Support is here to help.
    0508 182 589

Answers to the most commonly asked questions.  

What is non-genuine software?
Non-genuine software is software that is not legally licensed, has been modified or hacked, uses keys or accounts that are known to have been stolen, and/or is not in line with the Licensing Terms of Use.

How do people end up with non-genuine software?
Unfortunately, it’s all too easy for well-intentioned customers to be duped into buying non-genuine or counterfeit software. When searching for a deal, many people intentionally or inadvertently purchase from non-authorized discount outlets and websites.
Even if you were able to create an AdobeID and receive software updates, licenses can later be found to be non-genuine.

Why are you messaging me now?
As a user of this software, you will need to resolve this issue on your own or contact Adobe Customer Support. This notification isn’t meant to punish well-intentioned users who purchased software in good faith. It is to inform you of a serious issue and offer an easy path to resolving it.

What will happen if I don't fix this issue?
Our primary goal is to protect our customers. We understand this issue may be unexpected and frustrating to customers who unknowingly purchased non-genuine software. You will receive notifications from Adobe for 40 days. After that time, we will, unfortunately, be obligated to disable this software.

What are the risks of continuing to use this software?
Even if your software seems genuine, the risks may go unnoticed.
•    Software bugs can corrupt and destroy your files.
•    Malicious code can collect your private data such as passwords and internet history.
•    Keyloggers can record keystrokes and actions like logging into your email account and credit card information.



Still have questions? We understand and strongly encourage you to contact Adobe Genuine Customer Support.

Want to talk to a human? Call us.   0508 182 589

Visit our FAQs


How to resolve this issue:  
Uninstall any non-genuine Adobe software. If you don't have administrative privileges
on this computer, contact your IT administrator to resolve the issue.  
Replace by purchasing genuine Adobe software.



How did this happen to me?

Unfortunately, software piracy and fraudulent resellers are very common, particularly online, making it difficult for customers to tell the difference between real and counterfeit deals.

The software also installed smoothly and activated without any drama (more on that later). I was 90% sure we'd snapped a bargain when I had a good look at two of the pamphlets in the box ... Guess what? We'd just paid £250 for a Torrent download in a pretty box.  


Adobe Genuine Customer Support:
  0508 182 589
We encourage you to contact us.

If you have any questions or need help understanding this issue, don't hesitate to contact us.
Our agents can help:  

Identify how this may have happpened.

Walking you through resolving this issue.

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What is Adobe Genuine Service?

This service is part of Adobe's ongoing efforts to inform, protect and help users who have unknowingly purchased
non-genuine Adobe software. We're reaching out to provide helpful information and flexible, secure solutions.