Deliver citizen-centric digital experiences.




Adobe logo

Customers expect all interactions to be digitally enabled for the time, place, and channel of their choosing. Done right, digital interactions are an opportunity for governments to delight, add value, and strengthen the relationship with citizens.

Read the study to learn government’s top priorities for digital CX in the next 12 months:

  • Make it easier for citizens to use services
  • Improve the understanding of customer needs
  • Make internal employee processes simpler
  • Modernize IT systems to support digital technologies

 

Fill out the form to download the latest Forrester Consulting study commissioned by Adobe, Perils and Payoffs On The Path To Customer-Centric Digital Government.

Forrester logo

FORRESTER is a registered trademark and service mark of Forrester Research and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

 

This graphic was published by Forrester Research as part of a larger research document and should be evaluated in the context of the entire document. The Forrester Research document is available upon request from Adobe. Forrester Research does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Forrester research publications consist of the opinions of Forrester's research organization and should not be construed as statements of fact. Forrester disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe Inc. in the United States and/or other countries.
All other trademarks are the property of their respective owners.

© 2020 Adobe Inc. All rights reserved.