Last updated: June 18, 2014
Adobe Inc. (our U.S. company) has certified to U.S.–E.U. Safe Harbor Framework and the U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from our subsidiaries, corporate customers, and other business partners in the European Union member countries and Switzerland. To learn more about the Safe Harbor program, and to view the certification for Adobe Inc., visit http://www.export.gov/safeharbor.
Information collected by Adobe subsidiaries, corporate customers and business partners
Agents and service providers
Adobe Inc. works with several companies to help us deliver our services to you on our behalf. These companies provide services such as offering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies will have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes. Adobe Inc. requires that its agents and service providers that have access to personal information received by Adobe Inc. from the EU or Switzerland subscribe to the Safe Harbor Privacy Principles, be subject to the EU Privacy Directive or another adequacy finding, or enter into a written agreement that requires them to provide at least the same level of privacy protection as is required by the relevant Safe Harbor Principles.
Adobe Inc. uses reasonable physical, electronic, and administrative safeguards to protect your personal information from loss; misuse; or unauthorized access, disclosure, alteration, or destruction.
Adobe Inc. takes reasonable steps to ensure that your personal information we process is accurate, complete, and current by using the most recent information provided to us.
Accessing and updating your information
You can request to review, update, or delete your personal information.
Information processed by Adobe on behalf of a company using an Adobe hosted service
Adobe Inc. provides hosted services to companies (learn more). As part of providing these hosted services, Adobe Inc. may receive and process your personal information if you are a customer of one of these companies. When Adobe Inc. provides these services, we are referred to as a data processor. As a data processor, Adobe Inc. acts on the instructions of these companies and uses reasonable physical, electronic, and administrative safeguards to protect this personal information from loss; misuse; or unauthorized access, disclosure, alteration, or destruction. Companies that use an Adobe hosted service are responsible for complying with all other obligations in relation to the personal information they may collect from you.
Questions or concerns
If you have any complaints regarding our compliance with the Safe Harbor program, you should first contact us. If the complaint cannot be resolved through our internal dispute resolution process, you may submit your complaint to JAMS for mediation under the JAMS International Mediation Rules, which are accessible on the JAMS website at www.jamsadr.com.
Changes or updates
This policy may be changed from time to time as permitted under the Safe Harbor program. Learn more.