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Business skills content library

 
Topic Title Length Description Captions
Building a Business Case 01. Concept Evaluation: Identifying Opportunities 8:39 Discover how to identify opportunities to grow or change your business strategy. Identifying opportunities is a tremendous skill for any employee or manager, allowing learners to become true contributors to their organization. English
Building a Business Case 02. Concept Evaluation: Finding Support  7:05 Finding and utilizing support while building a business case is key to success. Learn how to identify potential supporters and how engage your support team. English
Building a Business Case 03. Concept Evaluation: Making Decisions 7:19 Deciding to move forward on a business case can be one of the most daunting parts of the process. This course will help you evaluate your idea and come to a conclusion. English
Building a Business Case 04. Gathering Data: Costs and Benefits 6:00 Learn strategies for identifying costs and benefits while building a business case for your new idea or initiative. English
Building a Business Case 05. Gathering Data: Identifying and Addressing Risks 6:15 Discover the four types of risks associated with a new business idea or concept. A careful evaluation of risk is essential to any business case proposal. English
Building a Business Case 06. Gathering Data: Understanding Financial Matters 5:13 Understanding ROI and other financial metrics is an essential part of building your business case. This course will guide you through ROI basics, while giving you other figures to consider as you gather data. English
Building a Business Case 07. Gathering Data: SWOT Analysis 6:56 Building a successful business case depends on understanding how your idea or initiative fits into the current company status. By conducting a SWOT analysis, you’ll not only discover how to market your idea to decision-makers – but you might just find an opportunity refine the concept itself. English
Building a Business Case 08. Telling the Story: Writing a Proposal 6:59 Now that you’ve gathered all of your data, it’s time to write your business case proposal. In this course, you’ll learn the sections that should be included as well as some important writing advice. English
Building a Business Case 09. Telling the Story: The Art of Persuasion 6:24 Persuasion is a fine art, something that accomplished salespeople have perfected over the years. In this course, you’ll learn how to sell– without nagging or manipulation. English
Building a Business Case 10. Telling the Story: Presentation 5:38 Presenting a new idea to others can be a terrifying proposition. Let the course guide you through the basics, calming your nerves and preparing you to lead a successful business case proposal meeting. English
Building a Business Case 11. Telling the Story: After Approval 7:49 Once you've won approval for your business case idea, you can start the implementation process. This course will guide you through implementation steps and help you develop ways to cope with resistance. English
Business Basics Managing Negativity 11:00 Negativity is toxic. Everybody gets caught up in some type of workplace negativity from time to time. The trick is that, as a manager, it's up to us to stop negativity from impacting productivity and morale. It's up to us to make sure negativity is harnessed.  English,Spanish
Business Basics Business Attire Basics for Women: Casual Attire 2:41 Are you unsure about what casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Business Basics Business Attire Basics for Men: Casual Attire 2:18 Are you unsure about what casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business. 
Business Basics Business Travel: Business Travel 5:26 Travel is an important part of doing business. In this first program, we'll review some basic guidelines. 
Business Basics Business Travel: Before Leaving 4:37 There are a lot of things to do to prepare for business travel. This program is going to help you check some of those items off your list. 
Business Basics Business Attire Basics for Men: Business Casual Attire 2:10 Are you unsure about what business casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business. 
Business Basics Business Attire Basics for Women: Business Casual Attire 2:28 Are you unsure about what business casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute.  Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it’s an essential part of doing good business.
Business Basics Business Attire Basics for Women: Business Formal Attire 4:34 Are you unsure about what business formal attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute.  Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it’s an essential part of doing good business.
Business Basics Business Travel: My Bags are Packed 7:10 The goal of this program is to encourage you to only bring a carry-on for business travel. We talk about why this is so important and give you tips on how to do it successfully. 
Business Basics Business Attire Basics for Men: Business Formal Attire 3:44 Are you unsure about what business formal attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Business Basics Business Attire Basics for Women: Semi-Formal/Cocktail Attire 2:36 Have you received an invitation that calls for semi-formal/cocktail attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute.  Some people may never attend this type of formal work-related function, but you may in your personal life, so these tips may come in handy.
Business Basics Business Attire Basics for Men: Semi-Formal/Cocktail Attire 2:36 Have you received an invitation that calls for semi-formal/cocktail attire and you don't know what that means exactly? Don't fret! We’re here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you may in your personal life, so these tips may come in handy.
Business Basics Business Travel: I've Got a Plane to Catch 5:28 Airports are stressful. The best advice we have is to control what you can, plan for what you can't, and laugh when things go badly. In this course, we'll discuss the best ways to quickly and easily get to your plane. 
Business Basics Business Attire Basics for Women: Black Tie Optional Attire 2:17 Have you received an invitation that calls for black tie optional attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute.  Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
Business Basics Business Travel: Hotel, Motel, Holiday Inn 5:53 When you are staying at a hotel, you are still representing your company. With that in mind, we have some hotel etiquette tips to follow. 
Business Basics Business Attire Basics for Men: Black Tie Optional Attire 1:49 Have you received an invitation that calls for black tie optional attire and you don’t know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
Business Basics Business Attire Basics for Men: Black Tie Attire 2:58 Have you received an invitation that calls for black tie attire and you don’t know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
Business Basics Business Attire Basics for Women: Black Tie Attire 2:12 Have you received an invitation that calls for black tie attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute.  Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
Business Basics Business Travel: International Business Travel 8:58 International travel is complicated. You have to deal with the language barrier, the jet lag, foreign customs and exotic cuisine. Here's some advice to help remove some of the stress of international travel. 
Business Basics Business Travel: Staying Healthy 6:14 Travel interrupts your sleep habits, your eating habits and your workout routine, In this program, we're going to address some of those issues and look at ways to reduce the toll that travel takes on your body. 
Business Basics Business Travel: Safe Travels 5:16 Part of preparing for any trip is planning for your safety. This course gives you tips on how to stay safe while traveling. 
Business Basics Business Travel: There's an App for That 3:58 Travel apps have made travel and travel arrangements so much easier. In this program, we'll list some of our favorites. 
Business Basics Business Travel: Technology Security 7:17 If you plan to travel internationally with your laptop, tablet or smartphone, then you need to understand how privacy and surveillance works while you are abroad. 
Business Basics 01. Respect: How to be Liked 08:25 Being liked at work makes you more productive, more engaged, and happier in your workplace. It allows your team to function more smoothly. So how do you get people to like you? Believe it or not, there's a professional way to make yourself likeable, and that's what this program is all about. English
Business Basics 02. Respect: How to be Respected 09:04 Respect is something that's gained, earned, and deserved. It's not something that's automatically given. In this program we're going to look at some qualities and behaviors that will help you earn respect at work. English
Business Basics 03. Respect: How to Work with Someone You Dislike 06:36 We're all different.  We have diverse backgrounds, skills, and experiences, and sometimes those differences create conflict.  Disliking someone doesn't mean they're a bad person.  In fact, some of the best ideas are results of a difference of opinion.  This program will give you some guidance on how to work with someone you don't like and still get the job done. English
Business Basics 01. How to Know What You Don't Know: Getting Up to Speed 08:30 Donald Rumsfeld once said "There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. These are things we don't know we don't know." That's what this program is about, finding out what we don't know, so we can learn it, get up to speed, and do our jobs better. English
Business Basics 02. How to Know What You Don't Know: Identifying Blind Spots 05:21 An unknown unknown in business is typically referred to as a blind spot. This program discusses how to uncover these blind spots to improve your personal business performance. English
Business Grammar Parts of Speech: Plural Nouns 3:07 An overview of using plural nouns when writing for business.
Business Grammar Parts of Speech: Other Nouns 2:37 An explanation of how to properly use nouns when writing for business.
Business Grammar Parts of Speech: Personal Pronouns 6:32 An overview of properly using personal pronouns in business writing.
Business Grammar Parts of Speech: Reflexive and Reciprocal Pronouns 1:27 A brief overview of using reflexive and reciprocal pronouns when writing for business.
Business Grammar Parts of Speech: Relative Pronouns 3:45 An overview of using relative pronouns when writing for business.
Business Grammar Parts of Speech: Interrogative Pronouns 2:48 An overview of what interrogative pronouns are and how to use them when writing for business.
Business Grammar Parts of Speech: Indefinite Pronouns 2:17 An explanation and overview of indefinite pronouns and how to use them when writing for business.
Business Grammar Parts of Speech: Possessive Pronouns 1:28 An overview of using possessive pronouns properly in business writing.
Business Grammar Parts of Speech: Regular Verbs 4:37 An explanation of how to properly use verbs in business writing.
Business Grammar Parts of Speech: Irregular Verbs 2:53 An overview of using verbs correctly in business writing.
Business Grammar Parts of Speech: Active/Passive Verbs 3:19 An explanation of the proper use of verbs in business writing.
Business Grammar Parts of Speech: Adjectives 5:02 An explanation of how to properly use adjectives when writing for business.
Business Grammar Parts of Speech: Adverbs 3:52 An overview of using adverbs in business writing.
Business Grammar Parts of Speech: Prepositions 4:02 An overview of properly using prepositions in business writing.
Business Grammar Punctuation: Commas 5:25 When writing for business, it is important to use commas correctly. The proper uses for commas are explained herein. 
Business Grammar Parts of Speech: Conjunction 3:25 An overview of properly using conjunctions in business writing.
Business Grammar Punctuation: Apostrophes 4:05 Discussion about the use of apostrophes when writing in business.
Business Grammar Punctuation: Colons and Semicolons 1:36 How to use colons and semicolons when writing for business.
Business Grammar Punctuation: End punctuation 2:06 How to end a sentence when writing for business.
Business Grammar Punctuation: Parentheses 1:18 The proper way to use parenthesis when writing for business.
Business Grammar Punctuation: Quotation Marks 1:31 Using quotation marks correctly is important when writing for business. In this video, the proper usage for quotation marks is discussed.
Business Grammar Punctuation: Common Errors 6:47 An explanation of the most common errors in business writing.
Business Grammar Business Writing: Sentences and Paragraphs 2:14 An introduction to correctly structuring sentences and paragraphs.
Business Grammar Business Writing: Executive Reports & Memos 3:53 An overview of writing executive reports and memos for business.
Business Grammar Business Writing: Proposals 4:28 An explanation of how to correctly write proposals for business.
Business Grammar Business Writing: Processes 3:18 An overview of writing processes correctly in business.
Business Grammar Business Writing: Abbreviations 4:34 An overview of how to properly use abbreviations in business writing.
Business Grammar Business Writing: Acronyms 1:04 A brief explanation of using acronyms in business writing.
Business Grammar Business Writing: Appropriate Language 3:11 A quick discussion of language that is appropriate in business writing.
Business Grammar Business Writing: Misused Words 7:29 An overview of commonly misused words, and how to use them correctly when writing for business. 
Business Math Basics: Introduction to Business Math 1:18 Introduction to Business Math
Business Math Basics: Positive and Negative Numbers 2:47 Positive and Negative Numbers
Business Math Basics: Multiplying and Dividing Signed Numbers 5:37 Multiplying and Dividing Signed Numbers
Business Math Decimals: Introduction to Decimals 3:09 Introduction to Decimals
Business Math Decimals: Adding and Subtracting Decimals 2:39 Adding and Subtracting Decimals
Business Math Decimals: Multiplying Decimals 1:57 Multiplying Decimals
Business Math Decimals: Dividing Decimals 3:01 Dividing Decimals
Business Math Decimals: Rounding Decimals 3:25 Rounding Decimals
Business Math Decimals: Significant Digits 4:50 Significant Digits
Business Math Decimals: Scientific Notation 4:27 Scientific Notation
Business Math Percents: Calculating from a Survey 3:49 Calculating from a Survey
Business Math Percents: Percentiles 2:53 Percentiles
Business Math Percents: Margin 3:25 Margin
Business Math Percents: Discounts and Markup 3:13 Discounts and Markup
Business Math Percents: Growth and Loss 3:30 Growth and Loss
Business Math Fractions: Proper Fractions, Improper Fractions, Mixed Numbers, and Fraction Conversions 3:31 Proper Fractions, Improper Fractions, Mixed Numbers, and Fraction Conversions
Business Math Fractions: Positive, Negative and Equivalent Fractions 2:13 Positive, Negative and Equivalent Fractions
Business Math Fractions: Least Common Denominator 2:09 Least Common Denominator
Business Math Fractions: Adding and Subtracting Fractions 3:46 Adding and Subtracting Fractions
Business Math Fractions: Multiplying and Dividing Fractions 2:14 Multiplying and Dividing Fractions
Business Math Fractions: Simplifying Fractions 2:55 Simplifying Fractions
Business Math Ratios: Calculating Ratios 3:25 Calculating Ratios
Business Math Ratios: Solving Proportion Equations 3:15 Solving Proportion Equations
Business Math Conversions: Decimal to Percent and Fraction 2:44 Decimal to Percent and Fraction
Business Math Conversions: Percent to Decimal and Fraction 3:45 Percent to Decimal and Fraction
Business Math Conversions: Fraction to Decimal and Percent 2:56 Fraction to Decimal and Percent
Business Math Graphs: XY Grid 2:30 XY Grid
Business Math Graphs: Bar Graph 3:01 Bar Graph
Business Math Graphs: Line Graphs and Trend Analysis 3:50 Line Graphs and Trend Analysis
Business Math Graphs: Pareto Chart 3:06 Pareto Chart
Business Math Graphs: Control Chart 4:33 Control Chart
Business Math Graphs: Circle Graphs 2:55 Circle Graphs
Business Math Formulas: Basic Operations 4:07 Basic Operations
Business Math Formulas: Order of Operations 3:18 Order of Operations
Business Math Formulas: Basic Number Properties 5:23 Basic Number Properties
Business Math Time value of money: Present Value of an Amount 3:22 Present Value of an Amount
Business Math Time value of money: Money Value Over Time 3:13 Money Value Over Time
Business Math Time value of money: Present Value of a Payment Series 3:49 Present Value of a Payment Series
Business Math Time value of money: Future Value of an Amount 3:20 Future Value of an Amount
Business Math Time value of money: Future Value of a Payment Series 3:40 Future Value of a Payment Series
Business Math Time value of money: Excel Functions 4:49 Excel Functions
Business Math Time value of money: Number of Periods 3:30 Number of Periods
Business Math Time value of money: Interest Rates 2:15 Interest Rates
Business Math Business statistics: Weighted Averages 4:05 Weighted Averages
Business Math Business statistics: Mean, Median and Mode 4:02 Mean, Median and Mode
Business Math Business statistics: When to Use Mean, Median and Mode 3:23 When to Use Mean, Median and Mode
Business Math Business statistics: Standard Deviation 4:06 Standard Deviation
Business Math Business statistics: Variance 3:23 Variance
Business Math Business statistics: The Bell Curve 2:23 The Bell Curve
Business Math The Metric System: Prefix Terms and Metric Measures 3:23 Prefix Terms and Metric Measures
Business Math The Metric System: Conversion Rates 4:04 Conversion Rates
Business Math The Metric System: Converting Celsius to Fahrenheit 2:44 Converting Celsius to Fahrenheit
Business Math Estimation: What, When, and Why to Use 2:42 Estimation: What, When, and Why to Use
Business Math Estimation: Computing Estimation 3:35 Computing Estimation
Business Math Estimation: Visual Estimation 3:02 Visual Estimation
Business Math Geometry: Geometric Shapes 3:16 Geometric Shapes
Business Math Geometry: Lines and Angles 2:31 Lines and Angles
Business Math Geometry: Perimeter 2:48 Perimeter
Business Math Geometry: Circumference 3:18 Circumference
Business Math Geometry: Area of a Square or Rectangle 2:25 Area of a Square or Rectangle 
Business Math Geometry: Area of a Circle 4:01 Area of a Circle
Business Math Geometry: Area of a Triangle 2:02 Area of a Triangle
Business Math Geometry: Volume of a Box 3:16 Volume of a Box
Business Math Geometry: Volume of a Cylinder 3:00 Volume of a Cylinder
Business Math Geometry: Volume of a Pyramid 2:59 Volume of a Pyramid
Communication Styles DISC: Introduction 4:52 Have you ever met or worked with someone who just rubbed you the wrong way? It was like they spent all night planning how they could annoy you. This series is full of helpful information that can help in communicating with other people, leading, building a team, selling, negotiating, servicing your customer, and building relationships with other people. English,Spanish
Communication Styles DISC: Questionnaire  7:59 This is the second in the series of the DISC programs. This series is not about labeling people and it is not an excuse for bad behavior. DISC, when used correctly, is a tool for building and enhancing your personal effectiveness.  English
Communication Styles DISC: Understanding DISC Styles 7:51 In this program, we're going to focus on understanding the different styles and how they interact together. English,Spanish
Communication Styles DISC Style: High D 3:02 People with the D personality type tend to be bold, assertive and confident. They have many strengths and weaknesses and we'll cover them all in this program. Since you are made up of all the styles, it's important for you to watch all the programs, not just the one that is your dominant style. For these programs to make sense, you need to have completed the Introduction and the Questionnaire.  English,Spanish
Communication Styles Determine Styles of Others 6:08 So you think you know everything there is to know about the four DISC styles? You have a better understanding of your style but now it's time to teach you how to determine someone else's style. 
Communication Styles DISC Style: High I 2:42 People with the I personality type tend to be cheerful, encouraging, and people-focused. They have many strengths and weaknesses and we'll cover them all in this program. Since you are made up of all the styles, it's important for you to watch all the programs, not just the one that is your dominant style. For these programs to make sense, you need to have completed the Introduction and the Questionnaire.  English,Spanish
Communication Styles DISC Style: High S 3:25 People with the S personality type tend to be sensible, dependable, and motivated. They have many strengths and weaknesses and we'll cover them all in this program. Since you are made up of all the styles, it's important for you to watch all the programs, not just the one that is your dominant style. For these programs to make sense, you need to have completed the Introduction and the Questionnaire.  English,Spanish
Communication Styles DISC Style: High C 3:02 People with the C personality type tend to be precise, analytical, and diplomatic. They have many strengths and weaknesses and we'll cover them all in this program. Since you are made up of all the styles, it is important for you to watch all the programs, not just the one that is your dominant style. For these programs to make sense, you need to have completed the Introduction and the Questionnaire.  English,Spanish
Communication Styles DISC: Selling High D 6:04 When you are dealing with people who are making decisions, you need to understand their value set and their value set varies by personality type. Let's talk about how you can sell a High D. The goal of the program is to make you a better seller which means you are going to be more successful. 
Communication Styles DISC: Selling High I 5:33 The objective of this program, is to learn how I customers are different and therefore how you change to better sell them.
Communication Styles DISC: Selling High S 4:15 When you are dealing with people who are making decisions, you need to understand their value set and their value set varies by personality type. The purpose of the class: we will talk about the high S type, and what to do when you find them as one of your customers.
Communication Styles DISC: Selling High C 6:30 I hear what you say, but can you prove it. When it is time to sell a high C you should expect to hear that. The objective of this program is pretty simple: High C customers are different than other customers and you have got to become a little different to sell them better
Communication Styles DISC: Leading High D 7:34 The goal of this program is to help modify your style so you can lead this High D person. If you can get this figured out it's going to make you a better leader. It's going to make you have a better team that is going to get more done which obviously in the end makes you more successful. 
Communication Styles DISC: Leading High I 6:00 The goal of this program is to help you understand this High I person so you can better manage them. Our agenda here, is to define the high I type, tell you about those high I people a little bit and give you some tactics on how you can change to lead them better. 
Communication Styles DISC: Leading High S 6:33 You know the majority of the people that you're around in this life; we call them high S people. They are the backbone of your company. Let's talk about how to lead these people. Who they are. How many are around, how to recognize them, and then most importantly, the meat of the class, how to change to get the most out of those high S people. The agenda here is to talk about who this high S type is and then give you some ideas, some tactics, on how you can manage and lead them.
Communication Styles DISC: Leading High C  7:18 The high C person is into precision and not show. The goal of this class is to show you how these high C types are a little bit different than everybody else and how you can change to lead them. Let's talk about that high C type then get into the people and then talk about tactics.
Communication Styles Emotional Intelligence: What is Emotional Intelligence? 5:43 Welcome to our series on Emotional Intelligence! In this program we will introduce the idea of emotions and how they fit in. We will better understand emotions and how to be more productive. English,Spanish
Communication Styles Emotional Intelligence: Developing Self-Awarness 5:50 In this program, we're going to focus on self-awareness. The key question of this program: How well do you know yourself? English,Spanish
Communication Styles Emotional Intelligence: Developing Self Regulation 7:56 In this program, we're going to look at Self-Regulation. The key question here: how do you manage and use your own emotions? Emotions are always there, they will always be there. Your challenge is learning to manage the way you respond to them. English,Spanish
Communication Styles Emotional Intelligence: Developing Self Motivation 3:37 In this program, we're talking about Self-Motivation as it relates to EIQ. What have you accomplished in your life that made it possible for you to be here today? In other words, you already are self-motivated or you wouldn't be where you are today. English,Spanish
Communication Styles Emotional Intelligence: Developing Empathy 4:38 Welcome back to our series on emotional intelligence. The first three competencies have been focused on you and your emotions. Now it's time to shift gears and look at how we deal with the emotions of others. We call it empathy but some people call social awareness. English,Spanish
Communication Styles Emotional Intelligence: Developing Effective Relationships 4:18 Welcome back to our series on emotional intelligence. Now it's time to look at building relationships. Mastering the abilities of the first four competencies paves the way for attaining greater relationship skills.  English,Spanish
Communication Styles Emotional Intelligence: Emotional IQ and DISC 7:00 This program is designed to give you an overview of DISC and how you can use DISC to further your emotional intelligence, your EIQ. DISC helps you better understand yourself, so you can better understand and relate to other people. That ties directly into what you already know about EIQ. English,Spanish
Communications Active Listening 0:05:12 To listen actively, you have to pay attention. You can't multitask, you can't avoid eye contact, you can't assume, and you can't be formulating your response. You have to hear the information. It needs to enter your brain, and then your brain needs to think about it. It's a much more complex task than we might think. This program discusses several ways to be a better listener, and the many things that often get in the way of listening well. English,Spanish
Communications Assertive Verbal Skills: Developing Assertiveness 10:37 Do you have a hard time saying no to others? Do you feel the need to please everyone? Do you struggle with being firm or direct? Is expressing anger or disappointment difficult for you at times? If you answered yes to any of these, then this class is for you. 
Communications Nonverbal Communication: Defining Nonverbal Communications 4:20 You might assume that a series called Nonverbal Communication is going to be about body language -about smiling and crossing your arms. And -you're right! But nonverbal communication is about more than that. English
Communications How to be a Great Conversationalist  6:56 In today's world we're all tied to some kind of electrical device and having a face to face conversation is becoming a lost art. Watch this course to find out what it takes to become a great conversationalist. English,Spanish
Communications Nonverbal Communication: Aligning Nonverbal Communication with Intentions 5:08 Aligning nonverbal communication with our intentions means that our body language matches what we're trying to communicate. General alignment happens naturally. But when there's a disconnect, miscommunication can happen. English
Communications Assertive Verbal Skills: Dealing with Manipulation 4:16 Manipulators. They love to prey on the meek. They bully, control, and even nicely try to persuade us to do or think things that we normally wouldn't. This program will help you recognize these people and their manipulative ways.
Communications Verbal Communication 0:08:07 It's no secret that many people prefer texting and messaging to talking on the phone. It's astounding to think that talking is no longer a primary form of communication for many. Even though technology has given us alternative ways to connect, the ability to verbally communicate well is still an essential life skill. This course will go over the four elements of verbal communication: volume, tempo, inflection, and planning; and we'll discuss some general tips on how to be a good verbal communicator. English
Communications Putdown Offenders 7:33 In many offices, employees have a laugh at the expense of somebody else. That's what this program is about: when workplace humor turns mean.
Communications Assertive Verbal Skills: Assertive Communication Techniques 10:41 There will be times when you need to speak up for yourself. This program teaches on how to communicate more assertively. We touch on "how" to speak assertively using your voice and body, and we discuss "what" to say. 
Communications Nonverbal Communication: Workplace Standards: Appearance 4:05 Nonverbal communication is important to communicating in the workplace. However, it can be confusing as to how exactly nonverbal communication can be used to establish yourself in an organization. This course will suggest some standards for nonverbal communication in the workplace as it applies to your appearance.  English
Communications Straight Talk on Bad Language 0:03:45 Two out of three people say they prefer NOT to hear cursing in public conversations, and they're offended when they do hear it. That's a large part of the population that's offended when they hear people cursing. Meanwhile, a recent study revealed that 81% of employers believe that swearing at work is unprofessional. In this program, we'll go over several other surprising statistics, while we discuss the use of bad language in the workplace, and when it is, or is not appropriate. English
Communications Nonverbal Communication: Workplace Standards 6:51 Nonverbal communication can be used to communicate anything you'd like. Much of it will come naturally, but some of it will take some work. Assuming you want to be viewed positively by those you interact with, here are some nonverbal standards you should consider. English
Communications Nonverbal Communication: Leveraging Nonverbals for Success 5:23 Being able to align your nonverbal actions with your intentions is the best way to leverage them for success. If you want to be successful, your nonverbals must communicate that you're successful. English
Communications Healthy Communication:  01. Types of Communication at Work 0:05:55 Communication in the workplace happens in many different ways. Face-to-face, telephone, and email are standard for most organizations. In many companies, workplace chats, instant messaging (IM), and texting have become the norm. The type and method of communication you use largely depends on whether the communication is formal or informal. This program talks about the different types of communication, when they're appropriate to use, and some things that can get in the way of good communication. English
Communications Healthy Communication:  04. Using Email at Work 0:05:27 How many emails did you get today? How many did you send? Chances are it's a LOT, because there are over 200 BILLION emails sent and received every single day. Even though email is probably one of the primary ways you communicate with your coworkers, you may not be sending the most effective email you could. This course talks about how to get the most out of every email you send. We'll cover subject lines and email content, email etiquette, and the things to avoid when sending messages. English
Communications Healthy Communication:  03. How Not to Communicate 0:06:45 Poor communication can really take a toll on your team. It can lead to poor relationships between coworkers, unfriendly work environments, inefficient working conditions, and unclear goals. It can even result in losing business to your competition or higher than normal employee turnover. Organizational communication, or lack of it, is a common problem in many companies. So what does poor communication look like? And what can you do to fix it? This course answers those questions and more. English
Communications Healthy Communication:  02. How to Communicate Well at Work 0:04:35 Ask any of your friends who work in a corporate office what their biggest gripe about work is, and you're likely to hear "lack of communication" from just about all of them. It makes sense because many of us spend more time at work each week than we spend at home. So, since we are spending so much time at work, it's important to learn how to communicate as well as possible. This course talks about the dos and don'ts of good communication, the basics of listening, and the importance of nonverbal communication. English
Communications Healthy Communication:  05. Communicating with Your Remote Team 0:02:40 Communication is the foundation of a productive team. When we're talking about remote teams, it's even more important. Using clear, consistent communication will help keep both managers and team members in the loop. You can use project or task management tools to keep everyone on track. It's also essential to discuss the importance of keeping personal relationships with remote team members. This course covers the best ways to communicate with remote teams to ensure everyone stays up to speed, productive, and engaged. English
Communications 01. Around the Coffee Machine 06:23 Don't let chatting with the boss stress you out. Let this course be your guide to joining, leaving, and sharing in casual workplace conversations. English
Communications 02. Sending an Email 04:49 As the world becomes increasingly digital, you may find yourself communicating with upper management primarily via email. This course will help you craft and time your communication, sending the message that you're a smart, valuable employee. English
Communications 03. During Meetings 05:03 For most employees, meetings are the most common time and place for interaction with upper management. Use this advice to make a good impression, every time. English
Communications 04. In the Hallway 03:23 Make the most of opportunities to speak with upper management. In this course, learn how to use body language to turn a chance encounter into an opportunity to network. English
Communications 05. After Work Socializing 04:22 Learn how to make the most of after work socializing. This course will help you find the right balance to making a memorable and positive impression. English
Communications 01. Persuasive Communication: Introduction 03:27 Communication is defined as the imparting or exchanging of information or news. It's how we get through our day, our jobs, our relationships, and so on. Persuasive communication is an effective way to change the minds and behaviors of those with whom you disagree. It is an important skill, and this course gets you started on possessing it. English
Communications 02. Persuasive Communication: Techniques 06:12 Imagine being able to get anything you wanted or needed in your professional life. Your power of persuasion plays a large part in the results you get. Some people are naturally persuasive, while others need to be coached or trained on how to persuade the right way. This course goes through many techniques for improvement. English
Communications 07. Communicating with the C-Suite: When You're New 0:03:23 What do you do when you're new? In this course, learn how to make a good first impression and set the stage for future advancement. English
Communications 06. Communicating with the C-Suite: Saying You Disagree 0:03:29 Is it possible to disagree with the boss without shooting yourself in the foot? In this course, learn how to state your opinion in a confident, constructive, and courteous manner. English
Communications 08. Communicating with the C-Suite: When They're New 0:03:24 When leadership changes, employees must change with it. In this course, learn what to do when a new C-suite manager joins the team. English
Communications 09. Communicating with the C-Suite: When You Mess Up 0:03:39 Mistakes happen. Learn the best way to approach upper-level managers when you're responsible for a mistake. English
Communications 10. Communicating with the C-Suite: If You Have an Idea 0:04:17 Have a good business idea? In this course, learn how to think and talk like a CEO in order to move from "good idea" to "great plan." English
Communications 11. Communicating with the C-Suite: If You Want to Impress 0:02:55 In this course, learn the importance of dressing, acting, and speaking to impress. English
Communications 12. Communicating with the C-Suite: When You Want a Raise 0:03:45 Want to bring home some extra cash? Feel like you've earned a raise? In this course, learn tips for respectfully negotiating a salary increase with your upper management team. English
Communications 13. Communicating with the C-Suite: During Difficult Conversations 0:03:58 In this course, learn how to handle difficult conversations while keeping your cool. English
Communications 14. Communicating with the C-Suite: When You Have Personal News 0:04:08 Sharing personal news at work can be tricky. Learn when and how much to share on those occasions when the professional and personal mix. English
Communications Media Training:  01. Introduction to Media Training 0:04:55 The media can be a scary world. You've got television and radio stations, newspapers, and magazine reporters telling stories and giving their opinions. Sometimes you aren't sure what or who to believe. In this series, we are going to talk all-things-media and how you can use them to your company's advantage. English
Communications Media Training:  02. Media Training 0:08:51 Have you ever had to do an interview where you are representing your company? It can be intimidating if you don't have any media training experience. Throughout this course, you'll learn how to give the best interview possible. English
Communications Media Training:  03. Handling Tough Media 0:03:09 Sometimes reporters with the media are going to bombard with you questions. It's going to be awkward and uncomfortable, but you have to deal with it. Here are five steps you can take when you're handling tough media. English
Communications Media Training:  04. Social Media 0:02:51 We all know that social media is a powerful tool. Forty-five percent of the United States is on social media. Other media outlets uses social media to their advantage, posting stories to attract followers. How can you and your company be using social media to your advantage? English
Communications Speech Writing 0:07:32 Giving speeches, and writing those speeches, are two of the most dreaded tasks you may have to face in your career. But If you are confident in your writing, you'll be confident in your delivery. Gain that desired confidence through this course, with information on getting started to ending strong, and everything in between. English
Communications Writing Conversationally 0:05:01 To write a great speech, you must be able to write conversationally. It's not what your English teacher wants to see, but you should be writing like you talk. It involves breaking some rules and becoming a bit of a "grammar rebel," so to speak. This course talks you through this process of getting more casual and comfortable with your words. So let's get started, shall we? English
Communications Interpersonal Communication: 01. Introduction 0:04:51 To be a good employee, you have to communicate well with your boss, coworkers, and customers. Are you aware of HOW you communicate while you're communicating? It's just as important as what you say. That's interpersonal communications, and that's what we'll be discussing here. In this course, we'll define interpersonal communications. We'll go over its different elements including communicators, messages, noise, feedback, context, and channels. Also, we'll talk about the many uses for interpersonal communication. English
Communications Interpersonal Communication: 02. Effective Interpersonal Communication 0:04:05 Interpersonal communication is the process that we use to communicate our thoughts,
ideas, and feelings to another person. It's about building relationships with others
through communication. You do this by understanding the other person's situation,
communicating in the right manner, and influencing the other person to listen or take
action as needed. Doing all of this effectively is key, so in this course, we'll talk about how
to listen well, be respectful, properly respond, acknowledge others, ask questions, and
use silence effectively.
English
Communications Barriers to Effective Communication 0:04:43 "Can you hear me now??" There are many barriers to communication in today's world, even beyond cell phone reception problems. Sure, some are obvious. But there are various others, some of which might even surprise you. Here, we'll explore these obstacles and provide the tools to tackle them. Then you'll be communicating "loud and clear." English
Creativity Creativity:  01. Getting Creative 0:05:15 Do you ever feel stuck in a rut? Like you've lost that "lightbulb" feelin'? Getting creative isn't always easy. And it's not always about brand new ideas. It's a skill that can be learned, molded, and improved upon. But it helps to follow some basic rules. And then to break some rules. Here, we talk you through the process of nurturing, and then conjuring, the creative in you. English
Creativity Creativity:  02. Logic vs Creativity 0:07:43 Are you logical or creative? Should we really label ourselves either way? By doing so, and going only with what comes naturally, we are limiting ourselves! Instead, let's explore ways we can blend the two, incorporating the approach we're less inclined to use. This way, we're getting "the best of both worlds," and attaining our very best results. English
Creativity Creativity:  03. Techniques 0:02:49 "Imagination is more important than knowledge." - Albert Einstein

Do you use your imagination? Or did you abandon it long ago, with your Winnie-the-Pooh bear or Raggedy Ann doll? Well, it's time to reconnect. With this course as your faithful companion, explore new (or forgotten) ways of tapping in to your playful, curious, and creative self.
English
Creativity Creativity:  04. Defining Problems 0:03:02 When you're stuck on a problem, what do you do? How do you get "out of the box"? It may have to do with defining the box differently, and that takes creativity. In this course, we walk you through a practical example, exploring ways to "climb out" and change your perspective. This opens up the possibilities for solutions and consequently, success. English
Creativity Creativity:  05. Generate and Evaluate 0:02:48 Okay, so you have all your amazing ideas, now what? Play a quick game of "eeny, meeny, miny, mo"? No!! If you want to decide with confidence, you need to analyze your options. Let us introduce you to three user-friendly tools of evaluation that will help you discern between your options, and move full steam ahead, knowing you're on the right track. English
Creativity Creativity:  06. Staying Creative 0:01:37 For those of us that may hit a dry spell here and there, this course explores quick tips to keep the creative juices flowing.
Customer Service 01. Feedback: Feedback Basics 07:43 How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might THINK you're doing well, but you don't REALLY know. Do you? So let's fix that! In these programs we'll explore the importance of feedback, different ways to get valid feedback, who to get feedback from, and how to take action on it. English
Customer Service 02. Feedback: Surveys 06:31 You may not realize how your customers view your company until you ASK them.  One of the more popular ways of doing this is to gather feedback by conducting surveys.  There are many different types of survey methods: phone, email, online – and even more reasons why a business might conduct them. English
Customer Service 03. Feedback: Social Media Feedback 05:25 According to Pew Research, 24% of American adults post comments or reviews online. The Touch Agency tells us that there are something like a MILLION tweets regarding customer service every single week.  Of those tweets, nearly 80% of them are negative. Entrepreneur Magazine states that 38% of users who shared or favorite an item on Facebook, Twitter, or Pinterest went on to purchase the item.  What does this mean for your company? English
Customer Service 04. Feedback: What To Do With Feedback 03:09 Gathering feedback from your customers is great, but it's not enough.  After you've
created focus groups and advisory boards, or created surveys, you have to DO something with the feedback!  Loyal customers can be worth up to 10 times as much as their initial purchase, and using what they tell you about your company is a great way to create loyal customers.
English
Customer Service Creating Great Customer Conversations 4:57 What exactly does it take to have a good conversation that would be considered good service? How do we deal with others with good customer service? Great customer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a great customer conversation. English,Spanish
Customer Service Customer Service Later 5:14 To grow your numbers you can't just rely on new business. Maintaining your existing accounts is as important as getting new ones. How do you maintain these accounts? Good customer service. English
Customer Service Customer Service: 01. Service Quality Indicators 0:02:59 Customers like to buy from people they like. How do you get people to like you? Well, you must be honest and reliable. You must offer fair and competitive pricing, and you must be competent and friendly.  However, there's more to it than being well liked when it comes to satisfied customers.  In this course, we'll look at the FedEx Corporation and their approach to customer satisfaction. Through their creation of Service Quality Indicators (SQIs), FedEx has the ability to discover what their customers value the most. We'll discuss how to apply their system to your customers. English
Customer Service Customer Service: 03. Helping Customers Decrease Expenses 0:02:43 We've covered Service Quality Indicators and the things that you can do to increase your customers' revenue. The final component to providing valuable customer service is helping your customers decrease expenses. In this course, we'll cover the five things that make up expenses and discuss the three largest expense items for organizations: Cost of goods, cost of labor, and direct expenses. We'll also go over the different ways that you can help reduce those numbers for your customers. English
Customer Service Customer Service:  02. Helping Customers Increase Income 0:02:36 Now that you understand what Service Quality Indicators are, and you know what your customers expect of you, it's time to figure out what's important to your customers BEYOND the SQI. If you ask them, "Why are you in business?", the answer is usually pretty simple: to make money! This course will take you through the different ways to generate revenue, so your customers see you as a tool to help them reach their business goals. English
Customer Service Representing Your Brand 5:48 There's a lot that goes into making sure you properly represent your brand – your clothes, your hair, how you drive, and more. Today we're going to talk about how you present yourself can help you be the brand! English
Customer Service Telephone Techniques: Greetings 2:46 In this series of short videos, we're going to cover the basics of using the phone in a business setting.  English
Customer Service Telephone Techniques: Handling Angry Callers 3:02 Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult or even unpleasant for you, they're great opportunities to change these unhappy callers into satisfied customers. Here are some tips that will help you turn the unhappy into happy. English
Customer Service Telephone Techniques: Hold Please 2:00 We want to communicate to the person who's calling us that they're the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they're placed on hold. English
Customer Service Telephone Techniques: Phone Etiquette 3:07 Have you ever called a business, and it was impossible to connect with a human being? You went through prompt after prompt, hit the pound key a dozen times, and never actually talked to a person. It's time to learn about good business phone etiquette. English
Customer Service Telephone Techniques: Taking Calls 3:15 Taking a phone call obviously isn't rocket science, but we can all pick up some bad habits. Here are some tips to taking a phone call.  English
Customer Service Telephone Techniques: Taking Messages 3:06 If answering the phone is a part of your daily duties, then you take a lot of messages. Here are two things that will help you: creating a plan and collecting information.  English
Customer Service The Four Ps For Creating Loyal Customers 0:03:55 Experts say that acquiring new customers can cost anywhere from five to 25 times more than retaining new ones. So, customer loyalty is very important. When it comes to gaining said loyalty, are you minding your Ps and Qs? How about just your Ps? In this course, we look at the four Ps for keeping that precious customer. These include products, processes, performance, and last, but not least, your polite and professional people. English
Customer Service Working in Retail: How to Give Exceptional Service 6:56 A survey of retail customers revealed that there are five things customers want in their retail experience. They want a knowledgeable associate, satisfaction, personalized service, online and offline integration, and they want fun. Let's take a look at each of these. English
Customer Service Working in Retail: How to Handle Feedback 7:19 Feedback is a gift. If you're lucky, your customers are giving you feedback. Feedback tells you what you're doing well and what you're not doing well. And since you're striving to give exceptional customer service, you want to receive feedback, both good and bad. English
Customer Service Working in Retail: How to Stay Positive with Customers 3:33 If you're positive, your actions and communications will be positive, and in turn your interactions with your customers will be positive. There will always be someone you can't please, but by eliminating certain phrases, you'll increase your probability of a satisfied customer.
Customer Service Working in Retail: How to Upsell 5:34 Upselling is an art and it's one you need to master if you're in retail. It's a delicate balance of communication, product knowledge, and the power of suggestion. The problem with most upselling is that it happens at the wrong time. A successful upsell is more than asking Would you like anything else? It's about you demonstrating a value to your customer. English
Customer Service Working in Retail: Managing Retail Employees 10:17 Being a manager is difficult. Being a manager in the world of retail is even more difficult. Not only are you responsible for achieving store goals which include sales, upsells, shrink, and customer satisfaction, but also your success is dependent on the people who work for you.
Customer Service Working in Retail: Who is your Customer?: I Can't Find This 1:37 In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. 
Customer Service Working in Retail: Who is your Customer?: I'm Just Looking 1:49 In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. 
Customer Service Working in Retail: Who is your Customer?: I'm on a Mission 1:27 In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. 
Customer Service Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry. 1:44 In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. 
Customer Service Working in Retail: Who is your Customer?: I've Got a Coupon for That 2:01 In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. 
Customer Service Working in Retail: Who is your Customer?: I've Got Time and Money 1:31 In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. 
Decision Making Decision Making Basics: 01. Gathering Information 0:06:01 Solid, accurate information is the hallmark of any good decision, whether your decision is simple or complex. In this course, you'll learn to make your choices based on the right evidence. We'll take a look at the difference between data and knowledge, and how they can aid in your process. We'll discuss the validity of the information that you're using, and how to determine credible sources. We'll also talk about "analysis paralysis," and when you should stop gathering information. English
Decision Making Decision Making Basics: 02. Understanding Motivation 0:04:58 Motivation is defined as "the activation of goal-pursuing behavior." It's what drives people to get things done, and is essential to a productive workplace. It's important to understand your own motivation when making critical decisions. We'll discuss the two types of motivation, extrinsic and intrinsic, and how they impact our choices. We'll also talk about hidden motivators known as "cognitive biases." Understanding your personal cognitive biases is key to making objective and sound choices. English
Decision Making Decision Making Basics: 03. Making Quick Choices 0:06:34 Sometimes we're forced to make quick decisions. That's no big deal when they're simple choices, like where to eat or what clothes to buy. For the quick decisions that are weightier and more consequential, it's good to have skills in place to help you choose. In this course, we'll discuss roadblocks that get in the way. We'll also give you some tips on how to overcome those hurdles, so that you can make important decisions quickly and comfortably. English
Decision Making Decision Making Basics:  04. Facts vs Opinions 0:06:54 Separating facts from opinions is a critical component of good decision making. Facts are defined as "statements supported by verifiable evidence." In this course, we'll discuss the different types of facts, and how careful observation of hard evidence is essential to making good choices. Opinions are beliefs or personal judgements that cannot be supported by verifiable evidence. We'll look at the various types of opinions, and the importance of knowing how to differentiate between what is factual and what is opinion-based. English
Decision Making Decision Making Basics:  05. Generating Options 0:03:58 The desire for MORE choices is a common one.

"I had no choice."

"I wish there was another way to go."

"I'm stuck between a rock and a hard place."

When you find yourself struggling to find viable options, or any options at all, two simple steps can help you move beyond the obvious and find creative solutions: naming your box and brainstorming. In this course, we'll go over these steps, and take a look at how to generate more options for a decision that you're confident in.
English
Decision Making Decision Making Basics:  06. Decision Making Models 0:04:08 Over the last few decades, experts have studied and analyzed how decisions are successfully made. Through their research, two models have emerged that can help your organization standardize decision-making processes. The TDODAR Decision-Model is used for making quick decisions. The Kepner-Tregoe Matrix is used for decisions that require deep analysis. In this course, we'll provide an overview of both models: how they work, when to use them, and how they can move your decision-making process forward toward a resolution. English
Decision Making Avoiding Mistakes 0:06:01 Don't you hate making mistakes? Does it make you wish you could go back in time, wave a magic wand, and fix everything? Well, we've not quite perfected our ej4 time machine, but we do have the ABCs for avoiding mistakes. Just jump into this course, and say "ABC, 123, presto!" In learning the recipe for making more balanced decisions, you'll find yourself transformed into someone that rarely needs regret! English
Decision Making Making Group Decisions 0:05:37 Making a decision as a group can be a very powerful tool - or a very painful process. In this course, you'll learn how to get a group involved and organized in decision making. We'll go through this process, step by step, helping you make it a positive, even painless, experience for all. English
Decision Making Empowering Employee Decisions 0:03:32 "I'll have to check with my manager." Have you heard this before? And did it annoy you? Well, we say, "Power to the people!" With this course, learn how to create the boundaries and environment that allow your people to thrive, knowing they're supported. Their strength then becomes the company's strength, and that's when everyone wins. English
Decision Making Going with Your Gut 0:05:00 There are times when leaders can benefit from going with their instinct, particularly in decision making. In this course, we'll explore what intuition is, if and when it can be valuable, and how to develop it to your best advantage. English
Decision Making Identifying Unintended Consequences 0:05:06 Every decision we make in business has consequences, both intended and unintended. This course explores the causes and types of unintended consequences, providing strategies for planning ahead. This allows you to gain confidence in knowing that you're better prepared, come what may. English
Decision Making Strategic Thinking 0:05:33 "Big picture" thinking is a tool that provides greater opportunities for success. In this course, we'll delve into why it's so important, what it entails, and how managers can develop the skills for it. This knowledge will help you incorporate it throughout your company, leading to better decisions more often, and at every level. English
Decision Making Surviving Poor Decisions 0:04:32 What happens if you make the wrong choice? Do you end up, shipwrecked, and abandoned on The Island of Bad Decisions? How do you survive it? This course is your life raft of answers! It sails you through three steps of recovery, from acknowledgment to corrective action, then to the safe haven of "moving forward." English
Developing Your Culture Liven Up Your Culture 0:06:43 You know the business benefits to being fun and funny at work shouldn't be ignored. A fun workplace promotes teamwork, it sparks creativity, it reduces stress and conflict, and it increases productivity. There are companies out there that have mastered the fun culture. So how can you have fun or be funny at work? English
Developing Your Culture Fun at Work:  01: The Importance of Humor 0:07:38 Fun often gets a bad rap in the workplace. People associate fun with play. Play is the opposite of work. If we're playing, we're not working. People often think that fun requires a lot of time. Therefore, if we're having fun, we're not being as productive as we should be. In many cases, these are myths! There are actually several benefits to having fun at work. That's what we'll be covering in this program. English
Developing Your Culture Fun at Work:  02: What's Funny? 0:08:02 Being funny at work is tricky. When it's funny, it's FUNNY! When it's supposed to be funny and it's not, it can get really awkward! Professional comedians will tell you that you need to know your audience; you need to read the room, and timing is everything! We can't all have the same sense of humor. So how do we know what's funny? English
Developing Your Culture Fun At Work:  03: What's NOT Funny? 0:07:11 There are certain topics that you should avoid when using humor in the workplace. What is funny to one person may be offensive to someone else. This program will cover some types of funny that you'll want to steer clear of, including some things you've maybe never considered to be inappropriate. English
Driving Safety Alcohol Abuse: 01. Training Responsibilities 3:35 In 1991, the United States Congress passed the Omnibus Transportation Employee Testing Act. The act, enforced by the many agencies of the U.S. Department of Transportation (DOT), is the reason why your company is required to have a drug and alcohol-testing program. It's also the reason for this video and any other alcohol training opportunities you've likely received. The DOT requires that all employees receive alcohol training. Company management is responsible for providing this education at no cost to their employees. English,Spanish
Driving Safety Alcohol Abuse: 02. Rules and Regulations 3:53 More than two decades ago, the United States Congress recognized that supervisors in the transportation industry needed training on alcohol misuse. The goal, of course, was to make everyone on the road safer–and more likely to arrive home alive. This introductory course will give you the basics behind the rules and regulations. It's a primer to help you understand why your subsequent training is so important. English,Spanish
Driving Safety Alcohol Abuse: 03. Who Should I Test? 13:21 Initiating alcohol testing is probably one of the more uncomfortable tasks associated with being a supervisor. But you can alleviate some of the discomfort by knowing the federal rules and regulations regarding testing–so you never feel like you're making split-second decisions. The U.S. Department of Transportation (DOT) carefully outlined these rules for you, according to the stipulations of the 1991 Omnibus Transportation Employee Testing Act. This course provides the specifics of when you're required to send an employee for alcohol testing. English,Spanish
Driving Safety Alcohol Abuse: 04. How Do I Know if Someone is Impaired? 18:15 The rules of the 1991 Omnibus Transportation Employee Testing Act require that supervisors receive training regarding what constitutes alcohol impairment. It might sound simple enough- if someone appears intoxicated, you should test them, but everyone responds to alcohol differently. Someone who might not appear outwardly impaired could have a blood alcohol content (BAC) higher than the legal limit. And even though they aren't slurring words or stumbling, their reaction time and decision-making skills were impacted when their very first drink hit the bloodstream. It's your job to fully understand alcohol impairment, so you can decide when to refer one of your employees for alcohol testing. English,Spanish
Driving Safety Alcohol Abuse: 05. What Are the Testing Procedures? 5:44 In this section, we'll discuss the procedures for your alcohol-testing program. Even if you aren't conducting testing onsite, which means you're referring testing to a different facility, you should have an idea of how the tests should be performed. English,Spanish
Driving Safety Alcohol Abuse: 06. What Happens if My Employee Fails an Alcohol Test? 4:23 When it comes to managing an alcohol-testing program, there's likely nothing more disappointing than having an employee fail an alcohol test. In this video, you'll learn more about what it means to fail an alcohol test, as well as your obligations as a supervisor when it comes to the U.S. Department of Transportation's (DOT) rules for alcohol testing. English,Spanish
Driving Safety Alcohol Abuse: 07. What Happens if My Employee Refuses an Alcohol Test? 3:26 If you're a supervisor managing an alcohol-testing program, it is very likely that–at some point–you'll have an employee refuse alcohol testing. As you probably already know, the U.S. Department of Transportation (DOT) mandates alcohol-testing. Every industry under the DOT's oversight has to comply with the testing rules, which include both testing if there is reasonable suspicion of alcohol misuse and a random testing program that includes all employees. English,Spanish
Driving Safety Alcohol Abuse: 08. Record Keeping 4:15 Record keeping rules are part of the U.S. Department of Transportation regulations for alcohol testing. Your company must maintain program administration and test result records in a secure location with controlled access.  English,Spanish
Driving Safety Alcohol Abuse: 09. Employee Training 8:16 If you're performing safety-sensitive work, you're going to be drug tested. The US Department of Transportation has a no-tolerance policy when it comes to alcohol. If your blood alcohol content is above 0.02%, you will be pulled off duty. If it's above 0.04%, you're in violation of the DOT's rules.  English,Spanish
Driving Safety Substance Abuse: 01. Training Responsibilities 3:24 In 1991, the United States Congress passed the Omnibus Transportation Employee Testing Act. The act, enforced by the many agencies of the U.S. Department of Transportation (DOT), is the reason why your company is required to have a drug and alcohol-testing program. It's also the reason for this video and any other alcohol training opportunities you've likely received. The DOT requires that all employees receive substance training. Company management is responsible for providing this education at no cost to their employees. English,Spanish
Driving Safety Substance Abuse: 02. Rules and Regulations 3:25 In 1991, the United States Congress passed the Omnibus Transportation Employee Test Act, which outlines how the U.S. Department of Transportation (DOT) should standardize drug and alcohol testing. This course is a primer, designed to help you understand why subsequent training is so important. The Omnibus Transportation Employee Testing Act applies to everyone under the DOT's jurisdiction. English,Spanish
Driving Safety Substance Abuse: 03. Who Should I Test? 12:51 Initiating drug testing is probably one of the more uncomfortable tasks associated with being a supervisor. But you can alleviate some of the discomfort by knowing the federal rules and regulations regarding testing–so you never feel like you're making split-second decisions. The U.S. Department of Transportation (DOT) carefully outlined these rules for you, according to the stipulations of the 1991 Omnibus Transportation Employee Testing Act. This course provides the specifics of when you're required to send an employee for drug testing. English,Spanish
Driving Safety Substance Abuse: 04. How Do I Know if Someone is Impaired? 19:22 The transportation industry impacts nearly everyone, because the drivers are on the roads, rails, waterways, and airways day and night. Because of this fact, the government has mandated that all industry employers maintain drug and alcohol-free workplaces. The 1991 Omnibus Transportation Employee Testing Act requires that supervisors receive training regarding the signs and symptoms of drug use. It might sound simple enough, if someone appears to be under the influence you should test, but drugs impact individuals differently. It's up to you, as a supervisor, to recognize the signs of drug use and to get your employees tested, hopefully before an accident occurs. English,Spanish
Driving Safety Substance Abuse: 05. What Are the Testing Procedures? 7:29 In this section, we'll discuss the procedures for your controlled substances testing program, as mandated by the U.S. Department of Transportation (DOT). Most of the time, your company will have a separate testing facility conduct your testing. Because it's up to your company to ensure that testing procedures are followed, you should have an idea of how the tests should be performed. English,Spanish
Driving Safety Substance Abuse: 06. What Happens if My Employee Fails a Drug Test? 3:22 When it comes to managing a drug and alcohol-testing program, there's likely nothing more disappointing than having an employee fail a test. In this video, you'll learn more about what it means to fail a drug test, as well as your obligations as a supervisor when it comes to the U.S. Department of Transportation's (DOT) rules for drug testing. English,Spanish
Driving Safety Substance Abuse: 07. What Happens if My Employee Refuses a Drug Test? 3:15 If you're a supervisor managing an alcohol and drug testing program, it is very likely that, at some point, you'll have an employee refuse testing. As you probably already know, drug testing is mandated by the U.S. Department of Transportation (DOT). Every industry under the DOT's oversight has to comply with the testing rules, which include both testing if there is reasonable suspicion of substance abuse and a random testing program that includes all employees. English,Spanish
Driving Safety Substance Abuse: 08. Record Keeping 4:10 Record keeping rules are part of the U.S. Department of Transportation regulations for substance abuse testing. Your company must maintain program administration and test result records in a secure location with controlled access.  English,Spanish
Driving Safety Substance Abuse: 09. Employee Training 8:03 If you're performing safety-sensitive work, you're going to be drug tested. The U.S. Department of Transportation has a no-tolerance policy when it comes to drugs.  English,Spanish
Driving Safety CSA Training for Employees 13:09 CSA is a data-driven compliance and enforcement program. It's all part of the FMCSA's effort to prevent crashes, injuries, and fatalities associated within the commercial driving industry. English,Spanish
Driving Safety CSA Training for Managers 11:59 CSA is a data-driven compliance and enforcement program. It's all part of the FMCSA's effort to prevent crashes, injuries, and fatalities associated within the commercial driving industry. English,Spanish
Driving Safety CDL: 01. Basics 6:53 Earning a commercial drivers license can be the first step in a rewarding career because it allows you to apply for a variety of jobs. In this course, we'll learn about industry basics, including all the steps required to earn your license. English,Spanish
Driving Safety CDL: 02. Basic Vehicle Control 12:43 The general knowledge portion of your CDL exam includes a thorough assessment of your driving skills. This course will prepare you for the basic vehicle control part of the exam. English,Spanish
Driving Safety CDL: 03. Transporting Cargo Safety 4:33 Trucks are one of the most crucial forms of transportation to the American economy. Part of earning your CDL is learning how to safety load and carry cargo. English,Spanish
Driving Safety CDL: 04. Transporting Hazardous Materials 7:29 If you're studying for your CDL, chances are you've already learned how to safely transport cargo. Transporting hazardous materials is an important part of the CDL exam, and that's what we're going to cover in this program. English,Spanish
Driving Safety CDL: 05. Hazardous Driving Conditions 9:21 As every motorist knows, driving conditions make all the difference. As a commercial driver, you've got to know how to operate a larger vehicle in all conditions. English,Spanish
Driving Safety CDL: 06. Accident and Fire Procedures 6:14 As you prepare for your CDL exam, you'll notice that much of your education is focused on accident prevention. In this course, you'll learn what to do if an accident or fire does occur.  English,Spanish
Driving Safety CDL: 07. Vehicle Inspections 4:55 Any time you drive, federal and state laws require you to inspect your vehicle before turning on the ignition. These laws are designed to protect the safety of all motorists, including you!  English,Spanish
Driving Safety Safe Driving: Aggressive Driving  6:41 In this program, we're going to cover what Aggressive Driving is, what causes people to do it, how to keep yourself from driving aggressively, and what to do when you are confronted by an aggressive driver.  English,Spanish
Driving Safety Safe Driving: Distracted Driving 9:37 In this program we're going to cover Driving Distractions: what they are, how to avoid them and we'll also go over some safe driving tips. English
Driving Safety Bad Weather Driving Basics 11:25 Driving in extreme weather conditions causes anxiety for many people. We've all had that moment when you realize your tires aren't getting traction and you start to skid. Your heart starts pounding, and your grip on the steering wheel is so tight your knuckles are white, right? Losing control of your vehicle, even for just a moment, is a scary thing. So in this program, we're going to give you some tips on driving in the rain, snow and ice.
Finance for Non-Financial Professionals Principles of Accounting: Principles of Accounting 4:13 Principles of Accounting
Finance for Non-Financial Professionals Principles of Accounting: Common Accounting Terms 4:07 Common Accounting Terms
Finance for Non-Financial Professionals Principles of Accounting: Cash vs Accrual 1:58 Cash vs Accrual
Finance for Non-Financial Professionals Principles of Accounting: Fraud 5:24 Fraud
Finance for Non-Financial Professionals Introduction to Financial Statements: Introduction to Financial Statements 1:34 Introduction to Financial Statements
Finance for Non-Financial Professionals Introduction to Financial Statements: Financial Statement Analysis 1:32 Financial Statement Analysis
Finance for Non-Financial Professionals Introduction to Financial Statements: What is an Annual Report? 2:33 What is an Annual Report?
Finance for Non-Financial Professionals Introduction to Financial Statements: Balance Sheet: Overview of a Balance Sheet 1:44 Overview of a Balance Sheet
Finance for Non-Financial Professionals Introduction to Financial Statements: Balance Sheet: Assets 3:27 Assets
Finance for Non-Financial Professionals Introduction to Financial Statements: Balance Sheet:: Liabilities 2:20 Liabilities
Finance for Non-Financial Professionals Introduction to Financial Statements: Balance Sheet: Working Capital 1:31 Working Capital
Finance for Non-Financial Professionals Introduction to Financial Statements: Income Statement: Income Statement 2:11 Income Statement
Finance for Non-Financial Professionals Introduction to Financial Statements: Income Statement: Expenses 2:40 Expenses
Finance for Non-Financial Professionals Introduction to Financial Statements: Income Statement: Sales 1:28 Sales
Finance for Non-Financial Professionals Cash Flow Management: How to Read Cash Flow Statements 4:03 How to Read Cash Flow Statements
Finance for Non-Financial Professionals Cash Flow Management: Managing Receivables 2:01 Managing Receivables
Finance for Non-Financial Professionals Cash Flow Management: Managing Payables 1:44 Managing Payables
Finance for Non-Financial Professionals Budgeting Essentials: What is Budgeting 1:29 What is Budgeting
Finance for Non-Financial Professionals Budgeting Essentials: Budgeting Revenue 2:49 Budgeting Revenue
Finance for Non-Financial Professionals Budgeting Essentials: Budgeting Expenses 2:02 Budgeting Expenses
Finance for Non-Financial Professionals Budgeting Essentials: Zero Based Budgeting 1:31 Zero Based Budgeting
Finance for Non-Financial Professionals Budgeting Essentials: Budget Reporting 2:03 Budget Reporting
Finance for Non-Financial Professionals Financial Ratios: Net Investment Ratios 4:26 Net Investment Ratios
Finance for Non-Financial Professionals Financial Ratios: Revenue Ratios 2:04 Revenue Ratios
Finance for Non-Financial Professionals Financial Ratios: Cost of Goods Sold 2:34 Cost of Goods Sold
Finance for Non-Financial Professionals Financial Ratios: Margin 1:47 Margin
Finance for Non-Financial Professionals Managing Inventory: Managing Inventory 3:10 Managing Inventory
Finance for Non-Financial Professionals Cost of Sales: COGS 2:20 COGS
Finance for Non-Financial Professionals Cost of Sales: Inventory 2:15 Inventory
Finance for Non-Financial Professionals Cost of Sales: Discounts 3:06 Discounts
Finance for Non-Financial Professionals Expenses: Expense Classification 1:57 Expense Classification
Finance for Non-Financial Professionals Expenses: Controllable and Uncontrollable Expenses 2:02 Controllable and Uncontrollable Expenses
Finance for Non-Financial Professionals Expenses: Variable and Fixed Costs 1:32 Variable and Fixed Costs
Finance for Non-Financial Professionals Expenses: Direct and Indirect Expenses 2:03 Direct and Indirect Expenses
Health and Wellness Know Your Numbers: Blood Pressure 0:03:38 When you go to the doctor, or if you donate blood, it's customary to check your weight, temperature, your pulse, your oxygen level, and blood pressure. The nurse or doctor then rattles the results back to you like a newscaster delivers the winning lottery numbers. These numbers are important, but do you really know what they mean? English
Health and Wellness Know Your Numbers: Cholesterol 0:04:29 Cholesterol is one of the modified risk factors that you do have control over. Meaning, it's a number you should know. English
Health and Wellness Know Your Numbers: Glucose 0:02:50 Knowing your glucose level is important because numbers outside the normal range can indicate serious health concerns, most notably diabetes. English
Health and Wellness Know Your Numbers: BMI 0:02:43 Body mass index, or BMI, is the last of the four modifiable risk factors we're discussing in this series. It's a measurement of your weight in relation to your height, and is used to gauge your percentage of body fat. English
Health and Wellness Convenience Store Diet 4:06 We have all been forced into the convenience store meal at some point in our lives, some of us are on the road every day trying to find lunch, and some of us may CHOOSE to eat there on occasion. Regardless, the options for healthy eating are pretty slim. But, the good news is that it isn't IMPOSSIBLE to grab something nutritious from your convenience store.  English
Health and Wellness Ergonomics: The Basics 4:07 When you hear the term “workplace injury”, what do you think of first? Probably something that is the result of an industrial accident, right? The fact is that you can sustain an injury on the job just from sitting at your desk! It’s in every company’s best interest to create ergonomic workspaces. English
Health and Wellness Ergonomics: Chairs 101 4:15 Sitting in an uncomfortable, poorly designed chair can cause pain and fatigue. An ergonomic chair is an important starting point for creating a comfortable and safe work environment. English
Health and Wellness Ergonomics: Reducing Eyestrain 3:10 Eyestrain can cause fatigue, headaches, dry eyes, and more. But you have to sit at your desk and look at your computer for the majority of your day, so how can you avoid straining your eyes? English
Health and Wellness Ergonomics: Adjusting Your Workspace 5:32 Office workers spend thousands of hours at their desks every year. All these hours sitting in an office can really take a toll on your body. Your desk, and the way it’s set up, is an important part of having a comfortable and safe work environment. English
Health and Wellness Ergonomics: Stretching at Work 3:39 Research shows that stretching at work can reduce pain by up to 72%. So with that in mind, let’s take a look at some stretches to help give you some relief. English
Health and Wellness Stress Management - Understanding Stress 3:32 Are you stressed? 69 percent of Americans say they are stressed. Welcome to our series on Stress Management. We'll help you understand different types of stresses and what might be causing you stress. Understanding stress is the first step toward managing it. English,Spanish
Health and Wellness Stress Management - Avoidable Stress 5:30 Stress is a part of life but some of it can be avoided all together. Learn how in this program. English,Spanish
Health and Wellness Stress Management - Unavoidable Stress 3:14 Some stress is unavoidable, but there are ways to deal with it. Let’s think back to the difference between chronic stress and acute stress. Chronic stress is constant and persistent over an extended period of time. Let’s focus on dealing with chronic stress. English,Spanish
Health and Wellness Stress Management - Handling Stress 3:52 We’ve learned about acute and chronic stress. You know that stress is going to happen. Here’s how you handle it. English,Spanish
Health and Wellness Stress Management - Managing Stress 5:39 A stressor is what causes stress, which can depend on a few things. It depends on the duration of the stressor, the intensity of the stressor, and the capacity of the individual to withstand the stress. So how can you manage your own stress and the stress of the others? English,Spanish
Health and Wellness Deskercises: Arms and Shoulders 2:30 Sitting improperly at your desk can cause many physical problems. ButHowever, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises work your arms and shoulders. English
Health and Wellness Deskercises: Chest, Neck, and Back 2:48 Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises will work your chest, back, and neck. English
Health and Wellness Deskercises: Legs and Backside, While Sitting 1:12 Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises will work your legs and backside, while you're sitting. English
Health and Wellness Deskercises: Legs and Backside, While Standing 2:31 Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises will work your legs and backside, while you're standing. English
Health and Wellness Deskercises: Simple, Cardio, and Core 2:26 Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These are some simple Deskercises, plus cardio and core Deskercises. English
Health and Wellness Fighting the Flu: Call for Backup 3:25 The best way to reduce your chances of getting the flu or that you'll pass the flu to others is by getting a flu vaccination. The more people who have the vaccination, the fewer the people who can spread the flu. In fact the CDC recommends that everyone over the age of 6 months get the flu vaccine each year. English
Health and Wellness Fighting the Flu: Gain the Upper Hand 1:37 The good news about fighting the flu is that you're not fighting it alone. In order to fight this pesky enemy, we need to agree to the same game plan. English
Health and Wellness Fighting the Flu: Get to Know Your Opponent 3:02 Flu is the common name for the influenza virus. It's a contagious respiratory illness. There are three types of the flu, and within each of those three types are subtypes, meaning there are many different flu strains. In this program, we'll get to know our influenza opponent and its unpredictable nature. English
Health and Wellness Fighting the Flu: The Fight is On! 1:01   English
Health and Wellness Fighting the Flu: Throw in the Towel 2:19 There's something serious that we have to talk about when discussing the flu. This tends to be a touchy subject for both employers and employees. Sometimes when you're too sick for work, you have to throw in the towel, admit defeat, and stay home. English
Health and Wellness The Science of Sleep: How Much Sleep Do You Need 7:04 Most of us don't get enough sleep at night. We burn the candle at both ends, trying to do more, which results in less sleep. How much sleep do you need? There's no one size fits all answer to that question, but this course will help give you an idea. English
Health and Wellness The Science of Sleep: Sleep Hygiene 5:57 Sleep hygiene is what you do before you go to bed. Do you have a bedtime routine? That's your sleep hygiene. There are both healthy and unhealthy sleep habits. The healthier the habit, the better sleep you get, the more rested you will feel, and the healthier you will be. Here's what the Academy of American Sleep Medicine recommends for creating good sleep hygiene. English
Health and Wellness The Science of Sleep: Sleeping for Shift Work 6:22 Getting a good night's sleep is important. However, depending on your schedule, you might work at night and therefore need to sleep during the day. Getting enough sleep is vital to your physical and mental health, no matter when your bedtime is. In this program, we're going to look at some strategies you can use to help you prepare for a change your sleep schedule. English
Health and Wellness The Science of Sleep: The Science of Sleep 6:27 A good night's sleep leaves you waking up on time, feeling refreshed, feeling healthy, and looking great. A good night's sleep has you feeling like you can take on the world. But how does that happen? We close our eyes for 8 hours and poof like magic we're rested? Well, it's a little more technical than the Sandman paying us a visit. Let's take a look at the science of sleep. English
Health and Wellness Understanding Headaches: Surprising Headache Triggers 2:44 You've got a headache, but do you know why? There could be a lot of surprising causes for your headache, from the paint on your walls to your personality!  English
Health and Wellness Understanding Headaches: Understanding Headaches 5:24 Most headaches aren't the result of a serious illness, but some may result from a life-threatening condition. Yet, we all get them. If we can understand headaches, we can prevent them.  English
Health and Wellness You Are What You Eat: Brain Food 6:04 As we get older our brains start to deteriorate. But, just like there are foods that help our muscles, skin, or eyes, there are also foods that help our brains function and age well. Eating food that fuels your brain is as important as fueling the rest of your body.  English
Health and Wellness You Are What You Eat: Meal Planning 9:52 We're all different. We work different different schedules and have different access to food throughout the day. This means your meal plan is going to depend on your schedule.  English
Health and Wellness You Are What You Eat: Reading Food Labels 6:10 An average workweek is 40 hours, and hopefully you're getting 8 hours of sleep a night. At best, that leaves you with 40 hours for yourself. You should use some of this time to fuel your body, rather than feed it.  English
Health and Wellness You Are What You Eat: You Are What You Eat 5:17 Being a morning person or finding your best time of the day to be productive isn't just about your personality. Our ability to focus and remain energized throughout the day has a lot to do with the foods that we eat.  English
Health and Wellness Financial Wellness: Creating a Budget 07:46 Are your finances healthy? We never really talk about money health. We're focused on keeping our bodies and our minds healthy. However, financial health can impact your overall health. Money matters can cause stress and anxiety. Stress and anxiety can have a negative impact on your overall health. Therefore, we need to think about financial wellness when we're talking about our well-being. This course will go through budget creation as a first step. English
Health and Wellness Financial Wellness: Budget Sample 03:57 If you're having trouble budgeting, it's not the end of the world. Staying on track can be tough, so here are some additional tips to make it easier for you. English
Health and Wellness Financial Wellness: Debts 03:20 Debt is the part of financial wellness that no one likes to talk about. It's what keeps many of us up at night, and can feel very isolating. Although you might think you're the only one facing this problem, you're not alone. Furthermore, there are steps you can take to get control. This course explores the initial steps. English
Health and Wellness You Are What You Eat: Meal Planning 09:52 We're all different. We work different different schedules and have different access to food throughout the day. This means your meal plan is going to depend on your schedule. English
Health and Wellness You Are What You Eat: You Are What You Eat 05:17 Being a "morning person" or finding your "best time of the day" to be productive isn't just about your personality. Our ability to focus and remain energized throughout the day has a lot to do with the foods that we eat. English
Health and Wellness Know Your Numbers: Blood Pressure 02:50 When you go to the doctor they may take several tests and then rattle a bunch of numbers back to you. But do you know what they really mean? Often, those numbers represent Modifiable Risk Factors. This means they are health factors that you have some control over. In this course we're going to discuss blood pressure. English
Health and Wellness You Are What You Eat: Brain Food 06:04 As we get older our brains start to deteriorate. But, just like there are foods that help our muscles, skin, or eyes, there are also foods that help our brains function and age well. Eating food that fuels your brain is as important as fueling the rest of your body. English
Health and Wellness You Are What You Eat: Reading Food Labels 06:10 An average workweek is 40 hours, and hopefully you're getting 8 hours of sleep a night. At best, that leaves you with 40 hours for yourself. You should use some of this time to fuel your body, rather than feed it. English
Health and Wellness Financial Wellness: Savings 02:22 We live in the days of instant gratification. We want it, and we want it now. Unfortunately, that mindset can be detrimental when talking about personal finance. We spend quickly and frivolously when we shouldn't. When it comes to saving, we don't have the patience to wait and see our account grow. This combination can be dangerous. But have no fear; this program focuses on a way that you can start saving right away. English
Health and Wellness Financial Wellness: How to Save on Food 03:14 Food expenses are probably the highest expense after the mortgage. You cannot live without food, so it's an unavoidable expenditure. But there are ways you can save, and this course explores just that. English
Health and Wellness Financial Wellness: How to Save on Your Car 02:05 This course explores ways to save on your vehicle and transportation in general. English
Health and Wellness Optimizing Work-Life Balance 0:06:12 Juggling takes practice and patience, and even with those two things, disaster can still occur. The same is true with work-life balance. There will be times when you drop the "family," "health," "friends," and "spirit" balls. They will get scuffed, marked, nicked, damaged, and sadly, sometimes shattered. This course will help you mitigate the damage. English
Health and Wellness Understanding Stress and Burnout 0:07:30 Have you ever had one of those days, where nothing seems to go your way? It's like
you're always stuck in second gear. When it hasn't been your day, your week, your month,
or even your year? Well it could be more than just stress. You could be crossing over into
burnout. What's the difference? Stress is stress, right? No. Burnout is something different.
That's what we'll cover in this program: the difference between stress and burnout, what
their causes are, and how to minimize stress and prevent burnout before it starts. We'll
take you through some stress management techniques, and ways to reverse burnout.
English
Leadership Mistakes Leaders Make: Six Wrong Ways to Manage 5:52 We don't normally like to focus on the negative, but in this program we will. It's important because everyone has had to deal with at least one type of leader listed here. Whether you're a new supervisor or not, the information is this program important to review. English,Spanish
Leadership Mistakes Leaders Make: Impedership 6:54 According to a recent survey, 65% of Americans are unhappy with their jobs, and the leading cause of this dissatisfaction is poor management. This program on Impedership is in place to address the bad boss behaviors that these employees are dealing with. English,Spanish
Leadership Unknown Knowns: Understanding Better Practices 5:22 Welcome to our four part series on How to Know What We Know, and this program, Understanding Better Practices. Unknown knowns...It's the idea that throughout your organization, you have great ideas, great processes, great practices that could be used to improve the overall business, BUT NOBODY KNOWS IT.
Leadership Unknown Knowns: The Knowledge Transfer Process 5:56 Welcome to our four part series on How to Know What We Know, and this program, The Knowledge Transfer Process. Here's a question. Can an organization improve without learning something new? The answer is No. To continuously improve, you have to learn new things.
Leadership Mistakes Leaders Make: Eight Signs of a Dysfunction Organization 8:06 Nobody wants to work for a dysfunctional organization. We all want to be a part of a healthy and efficient company, but dysfunction is a sneaky thing. In this program, we'll look at the eight signs of a dysfunctional organization.  English,Spanish
Leadership Mistakes Leaders Make: Fixing the Dysfunction 9:58 In a previous program, we talked about signs of dysfunction within a company. Maybe some of them applied to your business. In this program, we'll walk through some ways to fix the problems and discuss how to implement new solutions. English,Spanish
Leadership Unknown Knowns: Getting Started 6:39 Welcome to our four part series on How to Know What We Know, and this program, Getting Started in sharing better practices. 
Leadership Unknown Knowns: Leading Knowledge Transfer 7:22 Welcome to our four part series on How to Know What We Know, and our final program, Leading Knowledge Transfer. The question at the heart of this program is, How do you make sure that knowledge transfer actually works in your organization? The answer, it depends on the situation.
Leadership Framework for Execution: The Failure to Execute 5:12 Welcome to our series on creating a framework for execution and this program which talks about how organizations today fail to execute. Let's start off with a question. What are the three reasons projects fail? Execution, execution, execution.
Leadership Framework for Execution: Reasons for Poor Execution 6:42 Welcome to our series on creating a framework for execution and this program, the reasons for poor execution. Now in our first program, we talked about the widespread failure to execute and so it begs the question: if over eight out of ten projects are considered to be failures by the people involved in them, what is going on? 
Leadership Framework for Execution: The Current Situation 8:02 Welcome to our series on creating a framework for execution and this program, the Current Situation. Now in previous programs, we talked about the failure of execution in organizations and the reasons for that poor execution. What we really need to understand now is the situation in place, so we understand what needs to be done to create a framework for execution. 
Leadership Framework for Execution: A Framework for Execution 10:42 Welcome to this final program in our series on creating a framework for execution. In earlier programs, we talked about the general failure of organizations to execute, and the reasons for that, and then the current situation in terms of communication and skills transfer within the organization. In this program, we're going to talk about something called a Framework for Execution. This is connecting of subject matter experts with constituencies to convey all the information that needs to be conveyed throughout the organization.
Leadership Strategic Leadership: THE Answer for Business Success 4:03 What is THE answer for running a successful business? What's the one thing that will ensure success? It isn't just one strategy, but a culmination of different factors, that when properly integrated, can answer that question. 
Leadership Mission, Vision, Values: 01. Mission 0:07:03 Your company's Mission, Vision, and Values help determine the future of your company. If you don't have these statements, or if you have them and are not using them to guide your organization's work, you take the chance of your company having no direction. Mission, Vision, and Values are the simplest and most effective governance tools you can find. In this course, we'll discuss how to develop these three important statements. We'll talk about what the difference is between the three, how to write them, the reasons why you need to have them, and give examples from larger companies who have successful Missions, Visions, and Values. English
Leadership Mission, Vision, Values: 02. Vision 0:03:15 Your vision statement is a short, one-sentence statement, but it needs to encompass many things. It should define your output. It should be specific to your business. It should be interesting and draw on emotion. And, it should be short enough to memorize.

How is this even possible? That's that this course is for. We'll go over how to research and write an effective vision statement.
English
Leadership Mission, Vision, Values: 03. Values 0:04:11 A values statement is what you believe in. It's a set of five to seven words that articulate what your team and people in the organization believe in and hold true. Unfortunately, most companies never get around to creating values statements. They have mission and vision statements, but no values statement. The only way you can create an amazing future for your company is if you work in a way that reflects universally shared values. This ensures you do not squander your time and resources rationalizing your actions, and it helps ensure you're not potentially squandering your company's good will. In this course, we'll discuss what a values statement needs to be, how to write it, and how your mission, vision, and values should all tie together. English
Leadership Becoming a Great Leader: Introduction  6:31 A leader is someone who leads or commands a group of people. Most people believe that some are born leaders while in fact most leaders are MADE. Being a leader is not only about directing someone or something, but about giving guidance.  English,Spanish
Leadership Becoming a Great Leader: Fundamentals 5:12 What are LEADERSHIP fundamentals? The question that's most often asked is, What's the best leadership style? The answer: there isn't one. There are lots of different ways to be a leader. How do you know which leadership style is best for you? We'll help you figure that out.  English,Spanish
Leadership Becoming a Great Leader: Characteristics 4:17 What makes a great leader? The simple answer is: A leader is a collection of traits that work well together. So what are those traits? We're going to go through the list, and breakdown each of the traits and characteristics a good leader has.  English,Spanish
Leadership Becoming a Great Leader: Leadership and Power 4:57 How do leaders get their followers? To get the answer, you have to understand the relationship between Leadership and Power. Power is defined as the ability to do something in a particular way. The word POWER suggest a very dictatorial, do it my way or the highway style of leadership. In most situations, this autocratic style doesn't work. So which leadership style DOES work?  English,Spanish
Leadership Becoming a Great Leader: How to be a Follow-able Leader 9:12 Who are the people that everyone wants to work for? What are their behaviors? Their characteristics? What makes them so likeable? Over the years, we've seen patterns emerge and there are three common traits that excellent leaders share. In this course, we'll go over those traits and discuss the different ways that followable leaders lead.  English,Spanish
Leadership Becoming a Great Leader: Creating Followership 5:12 If you're going to be a leader, you need followers. How do you get those followers? As a leader, you have to set up an environment that creates people who WANT to follow you. How do you do that? By making some simple, conscientious efforts.  English,Spanish
Leadership Becoming a Great Leader: How to Motivate Employees 9:26 Keeping employees motivated isn't always easy. We all fall victim to the humdrum, going through the motions, bored to tears moments in our jobs. Wouldn't it be great if our employees could put as much focus and enthusiasm into work as they do with their favorite sports teams, or TV shows, social media sites or hobbies? English,Spanish
Leadership Becoming a Great Leader: Motivational Leadership 5:01 So what makes a great motivational leader? You have to be able to recognize the motivational truths in your employees. You may learn that not everybody is completely unmotivated.  English,Spanish
Leadership Becoming a Great Leader: Effective Delegation 4:27 Can you do everything your organization needs to get done all by yourself? Can you handle all of those responsibilities? A good leader answers that question with a No. To keep focused on your company's goals, you need to delegate your tasks. English,Spanish
Leadership Becoming a Great Leader: Empowering Followers 4:02 As a leader, how do you empower your employees, your followers? It starts with a vision. Your vision for the organization is to have an empowered company, where employees are able to make a difference.  English,Spanish
Leadership Becoming a Great Leader: Building an Effective Leadership Team 6:41 In this program, we'll discuss what makes up a great team of company leaders. What are their qualities? And how does the team work together?  English,Spanish
Leadership Becoming a Great Leader: Developing Followers 4:56 How do you get employees to be excited to be part of your team? It's all about developing followership. Followership refers to a role held by certain individuals in an organization, team, or group. It's the capacity or willingness of an individual to actively follow a leader and it's a process. English,Spanish
Leadership Becoming a Great Leader: Developing Yourself 4:10 You know what it takes to be a good leader. You know what it takes to develop a follower. So now the question is, how do you develop yourself as a leader?  English,Spanish
Leadership Becoming a Great Leader: Putting It All Together 6:42 By now you know what makes a great leader, you know what characteristics a leader should have, you know the difference between leadership and power, you know how to create followers, and you know how to develop yourself as a leader. So how do you put all of these things together to be the best possible leader for your organization?  English,Spanish
Leadership Transformational Leadership: Transforming the Organization 5:39 How do you make things happen as a leader? How do you TRANSFORM the organization? Customer needs are expanding, markets are changing, new products and technology are coming out. You have to adapt to these changes. If you don't adapt; your competitor will.  English,Spanish
Leadership Transformational Leadership: Dealing with Resistance 4:32 How do you deal with someone in your organization who is resisting change? Change is something that might make someone on your team nervous, concerned, or even fearful. As a leader, what is your responsibility? English,Spanish
Leadership Transformational Leadership: Creating Focus During Change 3:35 Have you noticed your team becoming unfocused during change? It's easy to lose sight of what's really important or what you should be focusing on. As a leader, you need to be focused on understanding your role and how to help your team deal with change. English,Spanish
Leadership How to Work a Room Part 1 6:39 OK, so you need to attend a professional meeting in order to network with other professionals, lobby for a bill, convince city officials, promote your business, or generally influence people and make a good impression. This program teaches you a step-by-step process to äóìwork the roomäó äó_ taking you from preparing for the meeting to following up afterwards äó_ all designed to help you achieve your goal for the meeting. English
Leadership Mentoring: 01. What is a Mentoring Program? 0:04:30 How do you transfer knowledge from your seasoned, top-level employees to your newly hired, or new-to-a-position team members? What's the most effective and efficient method? Aside from standard training, mentoring programs are a great way to creating relationships among employees to help them gain knowledge and grow professionally.  There are many different types of mentoring which we'll discuss in this course. We'll also talk about who mentees and mentors are, and the benefits to implementing a mentoring program within your organization. English
Leadership Mentoring: 02. How to Create a Mentoring Program 0:03:29 Now that we know the benefits of mentoring, we need to discuss how to create a mentoring program within your organization. In this course, we'll go over determining your goals, identifying sponsors, and establishing guidelines. This course also covers ways to ensure that your program is a good fit for your company culture. We'll discuss how to match mentors and mentees, how to monitor the progress, and set a fixed timeline. English
Leadership Mentoring: 03. How to Match Mentors and Mentees 0:03:49 Matching mentors and mentees is a key component to creating a successful mentoring program. A successful match depends on three things: experience, expectations, and compatibility. In this course, we'll talk each of these factors, why they're important, and how to use them to find a good fit among participants. We'll also go over creating a mentoring profile form for participants to fill out. Lastly, we'll discuss some additional things to consider once you've paired up mentors and mentees. English
Leadership Mentoring: 04. Making a Mentoring Agreement 0:02:58 You've probably heard the saying, "If it's not in writing, it never happened." Well, the same applies for your mentoring program. A written mentoring agreement ensures that your mentors and mentees are on the same page throughout the entire process. In this course, we'll discuss the eight parts of a mentoring agreement. This includes goals, time frame, frequency, when and where, checkpoints, wrap-up, confidentiality, and signatures. English
Leadership Mentoring: 05. Mentoring Meeting Guidelines 0:02:50 Let's say you've been paired up with a mentor or mentee, and now it's time to meet for the first time. How are the mentoring meetings supposed to flow? That's what we'll cover in this program. We'll talk about what the meeting should cover from start to finish. Then we'll discuss what to do and what not to do when it comes to mentoring meetings which includes everything from preparation to scheduling time and more. English
Leadership Mentoring: 06. Creating a Successful Mentoring Relationship 0:03:40 This program is about how to make the most of a mentoring relationship. There are some essential components needed to make this type of relationship work. In this course, we'll discuss trust, personal compatibility, setting clear expectations, preparedness, and giving and taking feedback. We'll also go over the do's and don'ts of mentoring relationships for both the mentor and mentee. English
Leadership Succession Planning:  02. What is a HiPo? 0:03:16 Identifying high-potential employees (HiPos) is an overlooked part of the succession planning process. Ensuring that you have people prepared to step into leadership positions means a more stable future for your organization. While most executives know they aren't doing enough for succession planning, getting serious about HiPos is a great place to start. English
Leadership Succession Planning:  03. Creating a Policy 0:04:10 Your succession plan and HiPo policy will go hand-in-hand. Even though these will be unique to your organization, there are some things you should either include or keep in mind when creating that policy. English
Leadership Succession Planning:  04. Identifying HiPos 0:03:10 When identifying high potential employees, you're ultimately trying to determine the likelihood that individual will become a leader within your organization. This is a combination of potential, ability, and aspiration. So what does a HiPo look like in your organization? This course helps you explore just that. English
Leadership Succession Planning:  05. HiPos vs. High Performers 0:02:59 Although there can be overlap, there is a difference between high-potential employees and high performing employees. This course will help you more easily discern between the two. English
Leadership Succession Planning:  06. Retaining and Developing HiPos 0:04:56 HiPos are some of the most sought-after employees in the job market. Their individual value is often understood even outside of their own organizations. That means you have to work to keep your HiPos, as well as find ways to keep them committed to your company. This course will explore useful strategies to this end. English
Managing an Enterprise Account 01. Managing an Enterprise Account:  Introduction 01:20 Welcome to our series on "Managing an Enterprise Account," formerly known as "Key Account Selling." What exactly does an enterprise account look like? Enterprise accounts represent an organization's most important customers. English
Managing an Enterprise Account 02. Managing an Enterprise Account:  Value Added Selling 05:58 A lot has changed in sales over the last few years. There are more competitors and there are more people trying to get their product noticed. Our customers are more informed! They've done their research on us and our products before we even talk with them. If you're going to be a successful salesperson, you need to change the way you sell. This course will explore just that. English
Managing an Enterprise Account 03. Managing an Enterprise Account:  Lifetime Customer Value 06:08 There's something you need to know when you're managing an enterprise account and it's called "lifetime customer value." Lifetime customer value takes a look at what that customer is worth to you and your company over the entire period of the relationship. It's about revenue in the long run. English
Managing an Enterprise Account 04. Managing an Enterprise Account:  No Push Selling 04:57 What do customers want from salespeople? What do sales managers want from their employees? Usually, it's not the same thing. You've got to learn how to make the connection between the sales manager and the salesperson to deliver what the customers want. That's where No Push Selling comes in. English
Managing an Enterprise Account 05. Managing an Enterprise Account:  Five Minute Pre Brief 06:15 There are a lot of things you should be doing before and after a sales call. In this program, we are going to be discussing the five minute "pre-brief;" the things you should be doing before every call. English
Managing an Enterprise Account 06. Managing an Enterprise Account:  Five Minute Debrief 03:22 You just finished meeting with a potential client. Did you get the sale? Did you achieve
your goal? In this program, we discuss the five minute debrief. This debrief is to help you
understand what went wrong or what went well during your call and if there's anything
you need to improve before the next time you talk to your prospect.
English
Managing an Enterprise Account 07. Managing an Enterprise Account:  Finding Unmet Needs 03:57 The MOST important part of the sales call is finding your customer's unmet need. Until
there is an unmet need, you've got nothing to sell. Remember, without a need, don't
proceed. What's the most important and effective way to find an unmet need? You ask
questions. But what questions are the right ones and which are the wrong ones? We've
got the answers in this course.
English
Managing an Enterprise Account 08. Managing an Enterprise Account:  Selling Benefits 06:01 To be a successful salesperson, you need to remember one key point, and that's how to
turn a feature into a benefit. We need to get the customer to understand that our solution idea benefits them, not just us. This course explores how to accomplish this in a very simple way.
English
Managing an Enterprise Account 09. Managing an Enterprise Account:  Handling Objections 03:48 You're going to run into objections during the sales process. It might be in the beginning
of the call, when you're trying to find an unmet need, or at the end of the call. You're going to have to work to overcome those objections. Handling objections is an important skill you'll need to have as a salesperson, and this course helps you do just that.
English
Managing an Enterprise Account 10. Managing an Enterprise Account: No Push Close 02:53 Now we're at the final stages, where you'll close the sale. If you take the time to focus on
the steps we've mentioned throughout this series, it will be easier for you to close the
sale. There's no reason to "push" a customer into buying your product or service, because
the sale should close on its own.
English
Marketing Marketing Essentials: 01. Understanding Marketing 04:59 To consumers, marketing can seem like a mystery. We buy things and don't realize how much marketing impacted our decision to buy this brand over that brand. For a business, marketing is an essential function. For those of us outside of the marketing department, marketing can seem complicated and confusing. Yet while it can be tricky, marketing can make your life a lot easier, and your company more profitable. You just have to be familiar with it, which is what this series is in place to help you with. In this course, we'll define marketing for the non-marketer. We'll cover marketing orientations, common marketing terms, and provide a general overview of this complicated, yet critical part of running a successful business. English
Marketing Marketing Essentials: 02. Types of Marketing 05:49 Every business owner wants to grow and develop a strong client base. Marketing and promoting a business is key to creating that growth. There are several different marketing methods that will help to grow a business, and that's what we'll cover in this course. First, we'll discuss traditional marketing like print advertisements, radio ads, and television spots. Then, we'll get into new marketing methods that utilize the internet, as well as integrated marketing which centers around strong, focused brand imaging. All of these types are important, so this program will help you determine which method may work best for your company. English
Marketing Marketing Essentials: 03. Brand and Product Overview 03:51 If you have a superb product but a weak brand, you'll be lucky if anyone tries your product at all. Those are two big words you'll hear a lot when it comes to marketing: "brand" and "product." You might think they are the same, or that one is more important than the other. Neither of these are true. There are several fundamental differences between a brand and a product and it's important that you understand these differences. In this course, we'll go over the uniqueness of each, but also discuss how they're in balance with one another. English
Marketing Marketing Essentials: 04. What Everyone Needs to Know 03:24 In most businesses, employees are expected to learn the ins and outs of the company. From the company values to the rules to the processes to the employee's duties and expectations, there's a lot to know. What should always be included in this list, is marketing. Any employee who comes into contact with a customer or client is performing marketing, whether they know it or not. They are brand ambassadors, and every employee should know how to represent the organization accurately and positively. Here are some key things EVERY employee must know about marketing. English
Marketing Marketing Strategy: 01. What is a Marketing Strategy? 01:57 Author Lee Bolman said, "A vision without a strategy remains an illusion." Having a strategy is important, but what is a strategy? Here, we'll look at the components and benefits of this first step to effective marketing. English
Marketing Marketing Strategy: 02. Developing a Strategy 04:38 We've all heard of the K.I.S.S. principle, which encourages us to "Keep It Super Simple." This applies well to creating your marketing strategy. In this course, we'll take you through five simple steps to get you started. Then, we'll explore the unique selling proposition, which is the base concept for all good marketing. Finally, we'll go over the seven sentences you'll write to complete your strategy. Sweet and simple. English
Marketing Marketing Strategy: 03. B2B Marketing Strategy 06:27 How's your B2B revenue looking these days? Would you like to increase it? We're going out on a limb and guessing "Yes." This course presents the five simple steps to a solid business-to-business marketing strategy. These include creating a marketing funnel, which, much like a funnel cake and its enticing aroma, draws the customer in and guides them through the purchase. English
Marketing Marketing Strategy: 04. Defining Your Target Audience 02:55 There's a joke about a marketing client that says: "Our target market is males and females aged zero and up." We can bet with good odds that this client is spending way too much on marketing. Defining your market (with specific parameters) is crucial for your marketing budget and bottom line. This course helps you hit the bullseye, by first focusing on your current base, then demographics, and on to psychographics. By zeroing in on your customer, you'll avoid zeroing out your profits! English
Marketing Marketing Strategy: 05. Measuring Your Marketing 03:55 Management consultant Peter Drucker said, "What gets measured, gets managed." We agree. You can't effectively manage your marketing without knowing where you're at by measuring. That's where your marketing metrics come in. Through qualitative and quantitative data, you can tell who is consuming your content, and how they are consuming it (with relish, or no?). Here, we'll explore this data, where it comes from, and what it means for your "next move." English
Marketing Brand Management: 01. Building Your Brand 04:34 In this series of programs, we'll take an in-depth look at what Brand Management is all about. Creating a brand helps you build long-term, sustainable growth. It's an ongoing process that should always be the core focus of your business, regardless of your size. A powerful brand can support any business through any environmental factor that comes along, so if your company struggles with branding, these courses will help guide you. In this program, we'll discuss building a brand, including how to define what your brand is, how that will impact your current customers, brand standards, and more. English
Marketing Brand Management: 02. Promoting Your Brand 04:12 You've come up with a brand that you're passionate about. You've got brand standards in place and your messaging is ready. Now what do you do? If you want your brand to stand out, you have to promote it and you need to distinguish your brand from its competitors. In this program, we'll go over how to get your business noticed. We'll cover how to be seen, becoming your brand's authority, networking, using social media, and interacting with customers. English
Marketing Brand Management: 03. Rebranding 03:13 Rebranding a company can have its perks. You might dread this task, or think it's bad for your company, but sometimes it's new, fun, and exciting. If you've ever rebranded before, you quickly realize those "fun" parts: choosing colors, logos, and fonts. However, those are just "parts." In order to rebrand a company, you have to have a strong understanding of the process and you have to do it the right way. That's what this program is for. We'll define rebranding, what it means, what it takes, and what the impact will be on your company. English
Marketing Brand Management: 04. Brand Statement 04:17 If you're struggling on where to start when it comes to building your brand or managing your brand, you need to start with creating a brand statement. A brand statement combines all your thoughts about your business mission, values, promise, and character into a concise statement. A brand statement defines what you do, how you are different from your competition, and what you want to deliver to your customers. Let's go over how to create a brand statement for your company, discuss how to test it, gain feedback, and apply that feedback. English
Marketing Digital Marketing: 01. What is Digital Marketing? 0:04:45 Unless you're completely "off the grid," you're interacting with digital marketing all day, every day. From your smartphone, nudging you with text alerts, to your laptop and its email greetings, to the tablet's app notifications, there is continual outreach from the business world to you, as the consumer. You can sign up, save, engage, and "like," all with an easy "click" or "tap." So how are YOU reaching out to YOUR customer? What prompts, nudges, and invites should you have out there? And where? "Follow" us through this series, and we'll help you figure that out! We'll start with a general scroll-through and then go through each component...click, click, click! English
Marketing Digital Marketing: 02. Types of Digital Marketing 0:06:38 How do you optimize on a search engine? What is pay-per-click? Why would you share content for free? There are many new questions with digital marketing, and it can seem overwhelming at first. Never fear, ej4 is here! In this program, we'll list and explain the main aspects of marketing digitally. Then, in the following programs, we'll break those down individually, helping you choose the best tools for your company. English
Marketing Digital Marketing: 03. Social Media 0:03:27 Warning: Content is fire, and social media is gasoline, according to digital marketing guru, Jay Baer. It's true that when used well, social media can cause your product to explode (in a good way!). But how do you ignite and fuel your social media presence? We'll explain here, as we go through best practices and approach. English
Marketing Digital Marketing: 04. SEO 0:04:14 Where do you rank? When someone searches those precious keywords, does your company show up? Or are you three pages back, twiddling your digital thumbs? This is what search engine optimization (SEO) addresses, and we're here to help you get up to speed. We'll go through the key(word) aspects of SEO, so you'll know best how to hit that coveted first page! English
Marketing Digital Marketing: 05. Content Marketing 0:03:57 Author Andrew Davis says, "Content builds relationships. Relationships are built on trust. Trust drives revenue." When you provide valuable information, the prospect remembers, and begins to trust you. This dynamic makes content marketing an invaluable tool. Here, we explore the key aspects of it, how to get started, and how to get specific to your target market. English
Marketing Digital Marketing: 06. Email Marketing 0:04:09 According to the Direct Marketing Association, for every $1 spent on email, the average return on investment (ROI) is $40. Not too shabby! If you want to increase revenue, or even just reach out personally to your customer, you'll want to check out this course. We go through the uses and advantages of this very effective (and oftentimes, lucrative!) marketing tool. English
Marketing Digital Marketing: 07. Pay-per-click 0:03:58 What's the deal with pay-per-click marketing? When is it wise to PPC? In this course, we'll go through the process, how it works, and when it would behoove you to join in. English
Marketing Digital Marketing: 08. Five Things Everyone Needs to Know 0:02:13 There's no avoiding the digital movement. It's everywhere, with everyone, including your customer. If you have a business, online or not, you'll want to get familiar (maybe even friendly) with these five terms. English
Marketing Digital Marketing: 09. Driving Traffic to Your Website 0:04:35 "If you build it, they will come." If your website was in the 1989 movie, Field of Dreams, you'd have customers coming out of the cornfields to read your content and buy your product. Alas, that is not the case. You need to build a good website, but you also need to direct the traffic to it. Here, we'll go through best practices to get that virtual doorbell ringing. English
Negotiating Negotiating:  01. Introduction to Negotiating 0:04:03 Do you hate to negotiate? Many of us do, because we associate negotiation with conflict. But negotiating doesn't necessarily mean that you'll have to combat and overcome. Rather, it can be about neutralizing conflict and resolving problems. This series explores the topic with a fresh, and freeing, perspective. English
Negotiating Negotiating:  02. Framing 0:03:45 There's a saying that goes, "When you look at a field of dandelions, you can either see a hundred weeds, or a thousand wishes." Although this statement is about being positive, it's also about framing. What you focus on determines your outcome. This can be especially true in negotiating. So take a stroll with us, as we explore the structure, pros and cons, and use of this very helpful technique. English
Negotiating Negotiating:  03. Styles 0:06:50 What's your style? Are you an avoider? Or an accommodator? Do you ever compromise? Each negotiation style has benefits, risks, and a best time to use it. Here, we go through each, so you can have a full "bag of tricks" come negotiation time. English
Negotiating Negotiating:  04. Identifying Leverage 0:03:35 Former NBA player Jalen Rose says, "You never get what you deserve; only what you have the leverage to negotiate." This may not always be the case, but it often is. So, do you know what your leverage is, in any given situation? Do you know how to identify it? Well, we're here to help! This course goes through the four types of leverage and tips on developing them to your best advantage. English
Negotiating Negotiating:  05. Analyzing Upcoming Negotiations 0:05:11 As the Boy Scouts program teaches, you should "Be prepared." Then there is, "Proper preparation prevents poor performance." And so on. There is a plethora of "preparedness" quotes, and they all can be applied to negotiation. So believe us when we tell you that this course is WTW (Worth the Watch). It explains how to take a good look at yourself, then the other party, then the meeting topic and your goals, all the while preparing you to get prepared. English
Negotiating Negotiating: 06. Planning for Negotiations 0:02:34 We're guessing you'd like your negotiations to go smoothly. If we're right, you'll want to watch this very helpful course! It goes through all the last-minute steps you should take to make sure that you're "ready to roll" on negotiation day. English
Negotiating Negotiating: 07. The Negotiation Process 0:03:38 Now that we've gone over the first step of preparing, we're ready for the remaining steps in the process. These are: definition of ground rules, clarification/justification, bargaining/problem solving, and closure/implementation. English
Negotiating Negotiating: 08. Reaching Agreement 0:05:08 As the saying goes, "Almost only counts in horseshoes and hand grenades." The whole point of negotiating is to get to the agreement. So, this course surveys the scenarios where you might get stuck, and then provides tools for breakthrough. English
Negotiating Negotiating: 09. Evaluating Your Performance 0:03:29 Great, you've reached an agreement! Now, before you go on your celebratory vacation, you need to evaluate your performance. This will allow you to bring the lessons from this time to the table next time. We'll go through the questions you should ask yourself in several different areas, and then close with some final tips. English
Negotiating Negotiating: 10. DISC Styles 0:03:39 Way back in 1976, ABBA sang, "Knowing Me, Knowing You." The song was about a breakup, but the title phrase notes a good way to approach negotiations. Knowing the personalities of the involved parties, and how they would potentially mesh (or not), is extremely helpful. So, in this lesson, we'll use the DISC personality model, and go through each type. You'll learn its common characteristics and behaviors, and what types harmonize with it best. English
Negotiating Negotiating: 11. Dealing with Strategies 0:03:26 We continue our negotiation training, with the pop group, ABBA, asking, "What's the name of the game?" in their 1977 hit. While they were singing (another) love song, we are looking at the strategy game. What are the different strategies? How should you handle them? What strategies should you use, and when? Let's click that play button and find out! English
Performance Excellence Performance Excellence: Introduction 6:18 Welcome to our series introducing performance excellence. First, we will look at quality. Whether something wasn't ready on time, you were given the wrong order, or you were on the receiving end of bad service, it can all be classified as poor quality.
Performance Excellence Performance Excellence: Terms 4:56 Throughout the years, there have been many programs and methodologies regarding quality. We'll sort through them and explain what organizations are doing today.
Performance Excellence Performance Excellence: Why 4:55 At this point, you're probably asking yourself, Why all this fuss about performance excellence? No matter how long your organization has been at it, performance remains a big deal because there's still plenty of room for improvement and things are changing whether we like it or not. 
Performance Excellence Performance Excellence: Cost 8:25 What is the cost of poor performance? If you think of the previous program as the payoff of performance excellence, then what about the cost of not doing anything about it? 
Performance Excellence Performance Excellence: Requirements 7:59 In this program, we're going to talk about the requirements to become excellent. This is a checklist program where you can look at the factors required to improve the overall performance of your organization. 
Performance Excellence Performance Excellence: Roadblocks 4:40 When it comes to understanding the mistakes organizations make in their performance excellence initiatives, the easy answer comes from the previous program. There are also some common mistakes that organizations make in trying to transform their organization.
Performance Excellence The Five Whys 04:52 The 5 Whys is a tool that can be used to determine the root cause of a problem. This tool can be used as a stand-alone, but it is also often used during the Analyze phase of a larger Six Sigma project. The tool is easy to administer because it does not require statistical analysis or data collection like other root cause tools. It does not require a large budget and does not keep employees away from their other responsibilities. It relies simply on asking "why" questions until a root cause is discovered. So, in summary, we are literally asking "why" five times to determine what process is broken. English
Performance Excellence Six Sigma: Six Sigma Basics 06:59 Watching this program will not make you a Six Sigma Master Black Belt. This program is not the beginning of your journey to a Six Sigma certification. What will this program do? This program will get you familiar with what Six Sigma is, it will get you familiar with terms, process, and tools that are used within Six Sigma. This program will give you a basic understanding so if your company starts using Six Sigma, or if you're invited to be part of a Six Sigma project, you'll have a baseline understanding of the philosophy. English,French
Performance Excellence Six Sigma: Six Sigma and Kaizen 06:48 Sometimes Six Sigma and Kaizen are launched together and can be part of a powerful quality model. Kaizen is a philosophy that focuses on continuous improvement. Six Sigma is a very specific methodology that drives quality. This program will give you an overview of the Kaizen process and terminology and discuss the similarities and differences between Kaizen and Six Sigma. English
Performance Excellence Six Sigma: Six Sigma and Lean 06:28 Lean is a very complex process. This program will provide you with a very high-level overview of what Lean is, and get you familiar with some of the processes and terms that you'll hear in reference to a lean organization. English
Personal Development Taking Control of Your Career: 01. Planning 0:05:17 The most successful professionals are the ones who take charge of their careers. Your
goals are only as effective as the plan you create to accomplish them. In this program,
we'll go over what that plan should look like and the small steps you can take in the next
week, month, or six months to get closer to achieving your goals. We'll discuss your work
bucket list, "dream storming", finding inspiration, creating a timeline, and sharing and
comparing your bucket list. We'll also go over some concrete steps you can take to help
you achieve your goals.
English
Personal Development Taking Control of Your Career: 02. Knowing Yourself 0:04:58 There could be a lot of reasons why you aren't moving forward in your job. It could be
there's no position at your company for you to move to. Perhaps your boss doesn't think
you're ready. Part of taking control of your career involves knowing yourself. What are
your strengths? What are your weaknesses? Where can you improve? How do you do
that? In this course, we'll take a look at three categories of workers: unskilled, skilled, and
overused skill. If you fall into the unskilled category in certain areas, how do you move to
the skilled area, and how do you stay there? That's what this program is all about.
English
Personal Development Taking Control of Your Career: 03. Taking Action 0:04:18 Taking control of your career is all about taking action. Individuals who have the most
career success are the ones who take full ownership and invest in themselves. In this
course, we're going to look at some points that will help you take control of your career
including strengthening your skills for you as an individual, not for a corporation,
avoiding career complacency, dodging the corporate bubble, neglecting your network,
and communicating with your higher-ups.
English
Personal Development Unconscious Bias: 01. What is Unconscious Bias? 0:09:45 Painter Benjamin Haydon said, "Fortunately for serious minds, a bias recognized is a bias sterilized." Whether we'd like to admit it or not, we all have biases. You're probably not even aware of some of yours. In this course, we look at how they are formed, what they can look like, and why it's so important to gain "consciousness." English
Personal Development Unconscious Bias: 02. Types of Unconscious Bias 0:08:44 "Who, me, biased? Only other people are so shallow and narrow-minded! They weren't blessed with the same good understanding or intellect that I was!" Have you ever had thoughts like this? Contrary to popular belief, we all have unconscious biases. We can even be biased about being biased! But the first steps to recovery involve acknowledgement and identification, and this course is here to help. It shows us different types of unconscious bias and how they occur, therefore enabling us to move along the path to enlightenment. English
Personal Development Unconscious Bias: 03. Overcoming Unconscious Bias 0:06:13 Carl Jung said, "Until you make the unconscious conscious, it will direct your life and you will call it fate." Sure, we all have unconscious biases. But we don't have to let them be in control. As this course explains, you can take steps to recognize and overcome these false assumptions, opening yourself up to a new world of richness and diversity. English
Personal Development Asking for Feedback 0:07:04 Feedback is a wonderful tool. It can help you improve and excel by leaps and bounds. But how do you obtain it? That's what we'll go through here. We'll walk you through the who, when, and how of asking for feedback, giving you the scoop on getting the scoop. English
Personal Development Developing Your Strengths 0:04:25 This program is about understanding what you're good at, what your strengths are, and
then continually improving upon those strengths. You might be thinking, "If it's already a
strength, shouldn't I focus on something I'm not good at, so I can get better at that?" Well,
by developing your strengths, you're maximizing your performance. So in this course, we
want to help you get the most out of what you're good at. We'll go over what you need to
focus on, how to create more opportunities to utilize your strengths more often, and how
to play to your strengths so you're not wasting precious resources on your weaknesses.
English
Personal Development Identifying Your Strengths 0:04:46 "A strength is the ability to consistently provide near-perfect performance in a specific
activity." Think about what you're good at. Think about what comes naturally to you.
Think about the parts of your job you really enjoy. Have you ever started a task and you
get so involved you lose track of time? Suddenly, the work day is over? Those are
probably areas of strength for you. Before you can leverage your strengths, you need to
know what they are. There are several ways that you can find out, and that's what this
program is all about. We'll go over the importance of getting feedback, doing strength
assessments, using career coaches, and more.
English
Personal Development Making Sense of Feedback 0:05:35 Management expert Ken Blanchard says, "Feedback is the breakfast of champions." Are you getting your proper intake of feedback? By getting regular feedback, and properly digesting it, you're feeding the need for self-awareness. In this course, we teach you how to use these morsels of information to identify where you're at, and which way you should head, so you can blaze that trail to success. English
Presentation Skills Presentation Skills: Basic Questions 5:21 In this series, we're going to help you conquer your fear of standing in front of an audience and giving a presentation. The way to conquer this fear is pretty simple: Preparation.  English
Presentation Skills Presentation Skills: Organizing 6:01 Listening is hard work. Your goal as a presenter is to organize the content in a way that makes it easy for the listener to pay attention and understand what you're saying. English
Presentation Skills Presentation Skills: Opening 5:27 A good opening is all about getting off on the right foot. What are the goals of your opening? What types of openings are there? Watch this course to learn more. English
Presentation Skills Presentation Skills: Closing 2:54 The last thing we need to do in creating the presentation is the closing. The ending makes the difference. If you give a great presentation and blow the ending, you've lost the impact of the presentation. So what does that conclusion need to do, and how do you conclude? English
Presentation Skills Presentation Skills: How to Make a Point 3:18 There are four things you need to include in your presentation to ensure the listener hears your point.  English
Presentation Skills Presentation Skills: Punching Up Your Presentation 4:49 Sometimes you will need to present a boring topic. Maybe it's something like budget forecasting or employee benefits. What do you do? How do you keep people engaged? You need to punch it up! English
Presentation Skills Presentation Skills: Creating Slides 6:51 When giving a presentation, it's likely going to include PowerPoint slides. A bad set of slides can turn the audience off and can distract from your content. A lot can be said about how to create effective slides, and this course will cover some of the most important tips.  English
Presentation Skills Presentation Skills: Handouts 3:15 Another thing we need to consider when designing presentation materials are the handouts. Even the best listeners aren't going to hear and remember everything said during a presentation. Handouts help everybody remember the important information. English
Presentation Skills Presentation Skills: Audio Visuals 6:19 Unfortunately some people trust that wherever they're presenting will have a reliable AV setup. Even if they have a state of the art set up, something can go wrong. Additionally, some content lends to particular audio visuals. It's a better idea to have an AV plan rather than assume the location will accommodate your needs. English
Presentation Skills Presentation Skills: Right before the Presentation 4:59 Your preparation is finished, but now we need to start talking about what you need to do right before the presentation.  English
Presentation Skills Presentation Skills: Psyching Up 3:52 When it comes time to give the presentation, how do we get psyched UP and not psyched OUT? The first thing to do is decide that nerves are good. We just need to learn to leverage them. English
Presentation Skills Presentation Skills: Handling Questions 5:05 We also need to strategize for the Q&A portion of your presentation. This can either be throughout the presentation or at the end, depending on how you have it organized. Here are some basic rules. English
Presentation Skills Presentation Skills: Handling Distractions 3:05 Distractions happen. You've got to deal with it. Every time there is a distraction, the audience will turn to see what it is. You need to understand that it's your responsibility to manage the audience.  English
Presentation Skills Presentation Skills: After the Presentation 2:21 Hooray! You're done!! Right? Well, not exactly. What happens after the presentation? English
Problem Solving 01. Problem Solving: Introduction to Problem Solving 03:26 Although a "problem solving" series is for those with broken systems, flawed processes or team failures, it is also for you. Unless your team is doing 100% of their job, 100% right, 100% of the time, then you have a problem to solve. English
Problem Solving 02. Problem Solving: Define the Problem 05:18 You can't solve a problem without first knowing what your problem is. That's why the first step in problem solving is defining the problem. English
Problem Solving 03. Problem Solving: Determine the Root Cause 03:47 Once you know you have a problem, and have documented your symptoms, it's time to get an idea of how complex your problem really is by determining the root cause. English
Problem Solving 04. Problem Solving: Generate Solutions 03:34 By this time, you know that you have a problem, and you've done extensive fact finding to discover the root cause.  Now, it's time to generate solution ideas.  Our goal here is to get as many possible solutions ideas, from as many varying perspectives, as possible. Notice that the goal here is NOT to choose a solution.  That's our next step. We are simply gathering ideas during this phase. English
Problem Solving 05. Problem Solving: Evaluate and Select Solutions 03:13 Now that you have a list of solutions, it's time to narrow down those solutions to the one that you will implement. In order to do that, we must determine the solution that is most effective to solve the specific problem you are focusing on. English
Problem Solving 06. Problem Solving: Implement Solutions 04:23 You have a solution idea. Now, you have to implement that solution.  This could be something that is a quick process adjustment.  This might mean three years of transition to get new equipment. It might mean a personnel shift.  No matter what your solution is, you have to create an action plan.  In doing that, you must also determine exactly who needs to be involved and exactly who will be impacted. English
Problem Solving 07. Problem Solving: Monitor the Resolution 04:00 This is our final step in problem solving. By now you have assessed the problem, you've chosen your best solution and you have implemented that idea. The last thing you need to do is monitor the resolution. English
Professional Productivity 01. Conflict Management: Unavoidable Truths 03:03 This is a Conflict Management series. "Managing" conflict means that we acknowledge that conflict exists. It's not dwelling on the negativity of that conflict, but rather making conflict a productive thing. It's making use of our different opinions and experiences, and growing the individuals, the departments, the products, or whatever, as a result of those differences. English,Spanish
Professional Productivity 02. Conflict Management: Maintaining Self-control 04:19 As we know from experience, it's hard to maintain self-control when we get into a conflict. It's easy to get caught up in the argument, to do everything to win the battle, or to become the bigger victim. But your energy should go toward maintaining self-control, as it's the best way to move forward. This course explores how to accomplish this difficult task. English,Spanish
Professional Productivity 03. Conflict Management: The Conflict Process 07:33 Once you're able to maintain your own emotions, there are things you can do to help calm down others involved in the conflict. You can think of this as helping move someone's mood from that red zone to a much calmer, yellow or green zone. There's an EASY process for this, which we'll discuss here. English,Spanish
Professional Productivity 04. Conflict Management: Special Situations 03:45 In this program, we're going to talk about special situations in conflict management. If you have watched the other courses in this topic, you've learned what the unavoidable truths are, you've learned how to maintain self-control, and you've seen an EASY conflict process. Now we're going to discuss those situations where you've done everything right and that person still has yet to calm down. English,Spanish
Professional Productivity Breaking Bad Habits:  01. Breaking Bad Habits 0:03:52 The band Chicago sang about it circa 1984 in "Hard Habit to Break," but they are hardly the only ones that have struggled with a bad habit. Bad habits can affect every area of your life, including your rock star (or other) career. But how can you break them? That's where your loyal agents at ej4 come in. We'll set the stage for breaking down those automatic habits, and show you how to rewrite the script, giving you the power to play a new, more positive, set. English
Professional Productivity Breaking Bad Habits:  02. Establishing Good Habits 0:03:15 On the flip side of breaking up with bad habits is moving on with the good. How does one establish those good habits, you inquire? This course thought you'd never ask! It meets you at the first step of defining your goals, then accompanies you through how to remain faithful, all the while empowering you to make that final commitment...with success! English
Professional Productivity Building Accountability:  Trust and Performance at Work 0:06:34 If you're in a leadership position, ask yourself: "Do my employees trust me?" There are several studies that show a widening in the trust gap between employees and leadership. This is a huge problem because trust at work is closely linked to engagement, collaboration, and an organization's ability to achieve its goals. Trust leads to high performance. In this course, we'll talk about the importance of employee trust and how it impacts organizations. We'll also discuss what you can do to build employee trust so that your team is engaged and performing at its best. English
Professional Productivity Building Accountability: Managing Yourself 0:06:45 Do you manage yourself? Do you start your day knowing exactly what needs to be done?  Or do you go into work, go through your emails and let your work manage you? Managing yourself is a huge part of building trust, which in turn, builds accountability. That's what this program is all about: how to manage yourself to become more accountable. We'll discuss the five-step process for creating a personal mission statement, we'll talk about how to set micro-goals for yourself, task management, personal rewards, and more. English
Professional Productivity Building Accountability: Taking Ownership 0:04:19 To have a high-functioning and performing organization you need to have a strong link between three things: employees who take ownership, a culture of accountability, and a high-trust workplace. In this course, we're going to talk about what it means to take ownership of something and why it matters. We'll discuss different ways to encourage employees to take ownership of their work by establishing expectations and defining what success looks like. English
Professional Productivity Business Meals: Attending a Business Meal 3:22 What's the expectations of attending a business meal? We're going to go over attending a business meal. We talked about how to host one, but what should you do to be a good guest at a business breakfast, lunch or dinner?
Professional Productivity Business Meals: Hosting a Business Meal  6:41 What's the purpose of hosting a business meal? In part one of this series we will explore what it means to host a business meal, along with how to plan and execute a successful meal . 
Professional Productivity Business Meals: Table Manners 3:54 Welcome to the Business Meal Etiquette series. We talked about how to host a meal, and how to be a gracious guest. Now we're going to cover the basics of table manners. 
Professional Productivity Common Time Management Problems:  01. Procrastination 0:04:23 Take a look at your to-do list. Is there anything on the list that you've been avoiding for one reason or another? If you're like most people, you probably procrastinate occasionally. But how do you recognize that you're procrastinating? And what can you do to get yourself back on track? Let's find out. English
Professional Productivity Common Time Management Problems:  02. Precrastination 0:03:34 Any time the topic of Time Management comes up, you'll probably hear the saying "Why put off tomorrow what you can do today?", right? Or how about this one: "Procrastination is the thief of time"? We all know that procrastination is a time management red flag. So, rather than put off your tasks, you should do them sooner rather than later, right? Well, maybe not. English
Professional Productivity Coping with Change: Change Behaviors 3:13 Different people react differently to change. This course looks at the various behaviors that people exhibit when coping with change.  English,Spanish
Professional Productivity Coping with Change: Change for Managers 5:21 Leading change is difficult. Not only are you trying to manage your response to the change, but you also have to help your team work through the change as well. It's a tough job it's hard not to say get over it but remember you set the tone for your team. English,Spanish
Professional Productivity Coping with Change: Change Model 4:01 Remember, how change impacts you dictates how you respond to that change. There are two different models you can use to help manage change; the thought driven model and the results model. These two models will help you develop an action plan to managing the change effectively. In this course we'll take a look at each. English,Spanish
Professional Productivity Coping with Change: Change Phases 5:37 There are two things you need to be aware of when dealing with Change. First, change is constant. Second, your response to change is based on how the change impacts you. People resist change because we are creatures of habit. In this program, we talk about the three phases that most people experience when dealing with change.  English,Spanish
Professional Productivity Creating Collaboration: 01. Creating Collaboration 0:04:37 The Beatles sang "Come Together" in their 1969 hit. Although it's highly unlikely they were singing about workplace collaboration, the phrase is pertinent to this topic. How can we "come together" as a team to work for the greater good? This course answers that question. It journeys through key factors, such as culture and communication, and will have you at "collaboration station" in no time. English
Professional Productivity Creating Collaboration: 02. How to Collaborate 0:04:30 This course presents the nuts and bolts of collaborating. From determining if you're the right person for the job, to the set up of processes, and on to key tips, it provides you with a blueprint for collaboration success. English
Professional Productivity Creating Collaboration: 03. When Collaboration Leads to Conflict 0:04:20 There's a Chinese Proverb that says, "The gem cannot be polished without friction, nor man perfected without trials." Conflict is a natural part of teamwork, and recognizing that is critical. But what you do with this friction is key. If handled properly, it can shine your shared goals into corporate gems. This course is your guide to doing just that, with details on the nature of conflict and how to best resolve it. English
Professional Productivity Creating Passwords 6:56 Passwords are needed for many of the sites you visit every day. You shouldn't use the same password for any two sites, and you shouldn't write them down anywhere. Having so many passwords to remember is tough, so what do you do?
Professional Productivity Effective Time Management:  01. How to Manage Your Time 0:05:45 You've probably heard some version of the phrase "manage your time or it will manage you." We're all busy and trying to get as much done as possible in our workday. Time management isn't simply about getting as many tasks done each day as possible. Time management is really about streamlining your work processes in order to make you more efficient, and this course will get you started. English
Professional Productivity Effective Time Management:  02. How to Time Block 0:02:54 The best way to make sure your days are productive is to effectively manage your time. There are many different theories on the best techniques for time management. This course covers a method called Time Blocking, which is the concept of scheduling time with yourself to complete your work. English
Professional Productivity Effective Time Management:  03. How To Use the Pomodoro Technique 0:02:17 The best way to make sure your days are productive is to effectively manage your time. There are so many different theories on the best techniques for time management, though, and it can be difficult to determine which is the best fit for you. This course looks at the Pomodoro Technique. English
Professional Productivity Effective Time Management:  04. How to Create a Bullet Journal 0:03:11 The best way to make sure your days are productive is to effectively manage your time. There are many different theories on the best techniques for time management, though,
and it can be difficult to determine which is the best fit for you. In this program, we're going to talk about Bullet Journals.
English
Professional Productivity Ethics for Everyone 9:00 The topic of ethics has been around a long time, all the way back to Plato and Aristotle who were the founders of what's called virtue ethics-that ethics is a virtue to be sought after. But when it comes to business how do we apply playing fair? Well there's more to it than that. Let's take a look at a definition of business ethics.  English,Spanish
Professional Productivity How to Leave Voicemails That Get Returned 9:23 Do you know how to increase the chances of getting your voicemail returned? There are five things that you can do to maximize the chance of getting a return call. That's what this program is all about. English,Spanish
Professional Productivity How to Receive Feedback 0:07:23 Supervisors and peers give feedback so you know what you're doing well and where you need to improve. It's an opportunity to help you develop and become more successful. That feedback can either be positive or negative. Whether it's positive or negative, some of us need help accepting feedback. English
Professional Productivity Improving Memory:  01. Why Can't I Remember Anything? 0:06:17 Have you ever exclaimed, frustrated, "I'd forget my head, were it not attached!"? Many of us have, and we can chalk occasional forgetfulness up to just being human. But oftentimes, there's more going on. Certain lifestyle factors can work against our memory function. This course explores these factors, enabling you to take better control and reduce the times you feel like you're "losing it!" English
Professional Productivity Improving Memory:  02. Tips and Tricks to Help Improve Your Memory 0:02:38 We all can use a little help with memory, right? We all can use a little help with memory, right? Well, look no further! This course eagerly provides tricks you can use to assist your memory. Soon you'll be amazing yourself and others, as you pull names and trivia from your brain, much like a rabbit from a hat. Abracadabra! English
Professional Productivity Integrating Millennials:  01. Who Are They? 0:02:48 Integrating Millennials into a Baby Boomer culture is a big challenge for businesses. Millennials are the newest generation to enter the workforce. They are our future leaders. They are our next generation of revenue-generators. In this course, we'll discuss who millennials are, the common characteristics of this generation, how they work, and some ways to provide feedback to millennials. There are many preconceived notions and misconceptions about this generation. Hopefully these courses will shed light on the strengths and struggles of working with the newest members of the workforce. English
Professional Productivity Integrating Millennials:  02. Millennial Characteristics 0:05:16 You now know all about "Millennials." You know that they might be young, but they are ready to work. So, how do you integrate and manage the youngest generation within the workplace? What motivates them? What discourages them? How do you get the most productivity and foster success with this young, eager generation?  Let's take a look at some key insights as to how they differ from earlier generations, but bring their own set of experiences, strengths, and talents that will prove beneficial to any organization. English
Professional Productivity Integrating Millennials:  03. Integrating Yourself 0:05:18 This program is designed for millennials to watch. There are mixed feelings about our generation.  Some think that we're spoiled and entitled with short attention spans and no real desire to work hard for anything. Others think that we're intelligent and innovative with lots to offer to the business world.  Regardless of whether or not these descriptions accurately define you, it's critical that you understand the stigma attached to people our age.  Once you can acknowledge how others perceive you, whether it's right or wrong, you must work extremely hard to overcome this stereotype.  Is it fair? Maybe not. But in some way, every generation before us has had to fight the same battle. Let's take a look at how to prove your worth, regardless of the stereotypes, and integrate yourself into an organization. English
Professional Productivity Intellectual Property 4:42 The U.S. Department of Justice, through the Federal Bureau of Investigation, has advice for you as to how you can safeguard your company's trade secrets, research and proprietary information.
Professional Productivity Keep Your Cool: Attitude 5:02 We already know that getting mad is a decision. Well, if that's true, then staying cool starts with a decision which is driven by an attitude adjustment. So how do you make this mental shift?  English
Professional Productivity Keep Your Cool: Control 6:07 It's healthy to express your emotions; suppressing them makes things worse. In this program, we'll discuss how anger should be expressed in an acceptable, positive, nonviolent way.  English
Professional Productivity Keep Your Cool: Signs 5:27 This program takes a look at situational factors that can be incubators for anger. They may not be the root cause of the anger, but they feed the intensity.  English
Professional Productivity Keep Your Cool: Truths 6:29 This series is about how to keep your cool when things get tense. Before we dive in, we need to better understand how anger affects us. Let's go over the seven universal truths about anger, and take a look at the anger continuum.  English
Professional Productivity Keep Your Cool: Venting 2:59 We've talked about anger. We reviewed the different types and the early warning signs. You understand the importance of attitude, and you can use the anger control process. So what do you do when all of this doesn't work? English
Professional Productivity Latest App Trends 0:02:41 What's up for apps in the coming year? This course gets you "up to speed" on the latest trends, keeping you at your connected and productive best. English
Professional Productivity Note Taking: Factors 9:57 Welcome to our series on Note Taking. You might be thinking, Hey what's going on here? I thought my note taking days were over when I finished school? Well, it turns out there are all kinds of things going on at work that require you to take notes.
Professional Productivity Note Taking: How to Produce Official Minutes 9:21 Sometimes note taking is not just about personal notes for you, the organization needs an official record of a meeting. This requires a special type of notes called Minutes. So what do you need to do if you're the one creating Minutes for the meeting?
Professional Productivity Note Taking: How to Speed Up Your Writing 11:30 Welcome to our series on Note Taking, and this program on How to Speed Up Your Writing. In the previous program, you saw how proper ergonomics can help improve writing speed. Once you get that right, the next best way to speed up your writing is to capture the same content using fewer letters. That's called abbreviating.
Professional Productivity Note Taking: How to Take Notes 9:25 While you can always type notes into a computer, in this program we're going to focus on handwritten notes. With the tips you'll learn here, you may even find that handwriting is more effective than typing, in some situations. In previous programs, you saw how to write faster and more comfortably. One of the things that's often overlooked, and that can really help you, is the note taking page itself. I know what you're thinking, It's only a piece of paper, right? What's the big deal? You'll see that using the right format can dramatically improve the effectiveness of your notes.
Professional Productivity Note Taking: Writing Ergonomics 7:01 Welcome to our series on Note Taking Skills, and this program on Writing Ergonomics, or the physical aspects of writing. You saw in the previous program that the average speaking rate is about 150 words per minute, whereas the average handwriting speed is about 25 words per minute. So something has to give when you're taking notes by hand. We know you can't turn everyone into a stenographer or a court reporter, but what can you do?
Professional Productivity Office Etiquette 0:07:43 In this course, we'll talk about the many different aspects of office etiquette and how it impacts the people around us. From our personal office space, to how we use technology, to how we share the kitchen, to how we look, everyone must be respectful of those working nearby. Sure, some of the things we cover may be common sense, but we might shine a light on things you're doing that you're not even aware of. Think you've got the office etiquette thing down? Watch and find out. English,Spanish
Professional Productivity Proper Introductions 5:43 You know the saying, you never get a second chance at a first impression. It's so true, right? Especially in business. You always want to come across as confident, poised and professional. A lot of people don't know this, but there is proper etiquette to introducing people to each other, or introducing oneself to others.
Professional Productivity Protecting Your Mobile Devices: Loss 7:38 Mobile device security is becoming a big deal. In fact, recent surveys indicate that 54% of organizations reported at least one mobile security breach in the last year. This can result in a stolen personal or financial information, fraudulent charges, and much more. This program will help make sure this doesn't happen to you or your organization.
Professional Productivity Protecting Your Mobile Devices: Malware 9:00 Malware, or malicious software, can find its way onto your mobile devices in a number of ways. In this course we'll cover some recommendations for how to keep your mobile devices safe.
Professional Productivity Protecting Your PC 10:39 Whether you're at home or at work, personal computers are vulnerable to outside attacks, so this program is designed to help keep your data secure. We want you to get familiar with the different types of computer infections that are out there and know how those affect you in terms of what they're doing with your data. Then we'll discuss the proper steps to keeping your PC secure. English,Spanish
Professional Productivity Remembering Names and Faces 0:05:07 Have you ever met a bunch of people at one time and at the end of the introductions, you don't even remember your OWN name? Or have you ever had the experience where you meet someone and then two hours later you run into them and you can't remember their name?  The goal of this program is to make sure you can attach a name to all the faces you meet. We'll introduce you to a five-step process for remembering names along with some other tricks to help with memorization. English
Professional Productivity Selfies Gone Wrong 4:03 The term selfie was added to the Oxford English Dictionary in 2013. It is a worldwide phenomenon that has drastically changed lives and not always in the best way. English
Professional Productivity Social Media: Introduction to Social Media 0:02:12 Social Media has evolved from a way to stay in touch with friends to businesses looking to maximize the benefits of social media in their own business plans. This series will provide guidelines for you as you navigate its use in the workplace. English
Professional Productivity Social Media: Office Messaging 0:03:00 No one needs to be yelling from office to office or sending unnecessary email. It's simply a waste of time. So, we've found the easiest and most popular applications for quick office communication and summarized them for you here. English
Professional Productivity Social Media: Protecting Your Pictures 0:03:10 There are a lot of new ways to take and share photos and videos. You have Instagram and Snapchat, among others. How do all of these work? What should you be posting? This course goes through these sharing sites and what you should keep in mind when using them. English
Professional Productivity Social Media: Social Media for Managers 0:03:24 If you're a manager, dealing with social media can be tough. It can distort what boundaries there are between home and work. Here are some steps you can take as a manager, so social media doesn't become a problem in your office. English
Professional Productivity Social Networking: Facebook 0:03:06 Facebook is a valuable tool for staying in contact with friends and family. It is even a valuable tool for business connections. But it must be used wisely. English
Professional Productivity Social Networking: LinkedIn 0:04:51 LinkedIn has over 430 million users in the world, and most of those probably aren't actively seeking work. More than likely, these users are happily employed and are just happily networking. If you are currently employed and not taking LinkedIn seriously, you're making a big mistake. This course goes over guidelines and tips for making the most of LinkedIn. English
Professional Productivity Social Networking: Twitter 0:02:55 Twitter has been popular since it was founded in 2006. It has nearly 310 million monthly active users who post 500 million tweets a day. Twitter is great for developing a personal brand and allowing anyone to share opinions and content effectively across the globe. This course provides some background and guidelines. English
Professional Productivity Study Skills: How to Study Effectively 4:47 Hi and welcome back to our series on study skills. At this point we know when and where to study to be most efficient, so the next question is how do we study?
Professional Productivity Study Skills: Studying in Groups 4:03 Welcome back to our series on Study Skills. In this course we'll talk about studying in groups. Used properly, study groups can greatly improve and speed up learning.
Professional Productivity Study Skills: When to Study 4:21 Welcome to our series on study skills and this program, choosing a productive study time. When is the best time to study? 
Professional Productivity Study Skills: Where to Study 3:57 Welcome to our series on study skills. When you left school, you thought you were done with studying, didn't you? Well, in the work world sometimes you have to study. In these programs, we'll talk about where to study and when, we'll cover good self-study habits and how to utilize study groups. This course will cover study locations.
Professional Productivity Thank You Notes 3:19 There are many situations in the business world that will call for a personal handwritten thank you note. The good people at Hallmark had some great tips on how to write a thank you note. Here are six quick steps on how to properly compose a meaningful thank you note.  English
Professional Productivity The Art of Saying No 0:06:00 The humorist Josh Billings said, "Half of the troubles of this life can be traced to saying yes too quickly, and not saying no soon enough." If you've done either of these things, you are not alone. Many of us, on regular occasion, have trouble saying no. Enter this course. We'll explore why we tend toward "Yes," and then break down how to get to the "No" more easily, and with less guilt. And we'll all be feeling better in "no" time. English
Professional Productivity The Do's and Don'ts of Success 0:06:35 Do you want to know THE secret to success? There isn't one! That's right, it's no secret what makes a person successful. And it's not just ONE thing. It's a lot of things.  In this program we're going to take a look at the skills, behaviors, and attitudes that successful people have in common. We'll also talk about the things that successful people DON'T do. This list may surprise you. You may find a couple of bad habits that could be holding you back from your true potential. English
Professional Productivity The Myth of Multitasking: Multitasking 0:05:57 More now than ever, we are constantly shuffling between things, switching gears, and refocusing. This is what we call multitasking. But science shows the human brain is not capable of multitasking. After spending years multitasking, we have actually reduced our ability to focus, therefore reducing our productivity and increasing our errors. In this course, we take a new look at multitasking and whether or not it's actually serving us. English
Professional Productivity The Myth of Multitasking: Singletasking 0:06:50 Singletasking is focusing on one single task at a time. It's committing to doing one thing, giving your brain the opportunity to focus on that one item, for a set amount of time. It's the opposite of multitasking. And although it is not the same thing as task-shifting, it does have some overlap. This course looks at singletasking, as well as what it shares with task-shifting. English
Professional Productivity Top Productivity Apps 0:06:07 Staying productive at the office can be hard. You've got phones ringing, people stopping by your office, meetings, files on your desktop, you name it. Part of being a good employee is staying organized and productive. So, we've found the best apps for office productivity. English
Professional Productivity Turning an Internship into Full-time 0:04:35 Internships are an invaluable way to gain real world experience in the industry that you're
pursuing. You gain a clear picture of the ins and outs of your desired field, you pick up
real life knowledge that you wouldn't get by sitting in a classroom, and you can make
great connections to help stretch your business network. For many, the goal at the
completion of an internship is to be hired on by the company that you've been working
with. In this course, we'll discuss how to give yourself a competitive advantage to getting
hired off of your internship. We'll go over what companies are looking for in new, young
talent, we'll help you discover what your selling points are, we'll also discuss acting the
part, goalsetting, and more.
English
Professional Productivity Work Hacks: 5 Hacks for Workplace Sanity 1:08 Work Hacks: 5 Hacks for Workplace Sanity
Professional Productivity Work Hacks: 5 Hacks to a Clean and Comfortable Space 1:00 Work Hacks: 5 Hacks to a Clean and Comfortable Space
Professional Productivity Work Hacks: 6 Hacks to Controlling Your Inbox 1:25 Work Hacks: 6 Hacks to Controlling Your Inbox
Professional Productivity Work Hacks: 7 Hacks for Office Productivity 1:16 Work Hacks: 7 Hacks for Office Productivity
Professional Productivity Work Hacks: 7 Hacks to Maintain Work/Home Balance 1:21 Work Hacks: 7 Hacks to Maintain Work/Home Balance
Professional Productivity Work Hacks: Workplace Hacks: Go Green 1:30 Going green in the office can help improve office conditions. Here are five work hacks to help assist in the green effort. English
Professional Productivity Working Remotely 0:06:55 Research shows that around half of the American workforce holds jobs that are compatible with remote work, meaning they don't need to be in an office to do their jobs. Millions of these people are working from home for at least half of each week. In fact, since 2005, working from home (for those not self-employed) has grown by over 100%. Working remotely offers plenty of benefits, not just to the employee doing the remote work, but to the organization allowing them to do it in the first place. In order to take advantage of those benefits, you need to be a successful remote employee. English
Professional Productivity Email Etiquette: 01. To Email or Not To Email? 0:01:28 We often default to email because we can get it anywhere. It's on our desktop, laptop, phones, tablets, and watches! It's become our "go to" for communication, but email isn't always the best way to communicate. There's still value in meeting face-to-face or talking over the phone, and there's still risk in communicating without the help of nonverbal cues and voice tone. In this program, we'll discuss the different things that you need to consider before drafting an email. English
Professional Productivity Email Etiquette: 02. Spelling and Grammar Check 0:01:05 Every email you send is a representation of your level of professionalism and character, so sending messages that use proper spelling and grammar are highly important. In this course, we'll talk through the different ways to proofread your writing and also discuss specific things to avoid when drafting emails. English
Professional Productivity Email Etiquette: 03. Subject Line 0:01:18 Every email needs a subject line. It's an attention-getter for your message. The subject line should serve as a short synopsis of the email's content which gives the recipient the opportunity to prioritize their emails without reading through them first. There's an art to writing good subject lines, and that's what we'll discuss in this course. English
Professional Productivity Email Etiquette: 04. Formatting Your Email 0:02:29 As a form of professional communication, each email needs to contain a greeting, a body, and a closing. Your company culture will dictate how formal or informal you can be. In this course, we'll go over the different ways to write formal and informal greetings and closings, and how to properly format the body. English
Professional Productivity Email Etiquette: 05. Sending Attachments 0:01:26 There are many things to consider when sending files in your email. Most importantly, will the receiver be able to open the email attachment? System restrictions and file sizes can prohibit a person from receiving and opening your sent files. This course will discuss ways to successfully send attachments. English
Professional Productivity Email Etiquette: 06. Reply Time 0:01:27 How quickly should you reply to an email? It might be sooner than you think. In this program, we'll go over the appropriate time frame for replying to emails. Other topics include: what you should do when emails are complicated, responses that can't fit into the time frame, what to do when you can't reply to emails for a few days, and the proper steps to awaiting a reply from someone else. English
Professional Productivity Email Etiquette: 07. When to Cc and Bcc 0:01:46 Within your email system you have the option to carbon copy, Cc, or blind carbon copy, Bcc. How do you know which one to use and when to use it? That's what this course is all about. We'll also discuss other possible uses for these email features. English
Professional Productivity Email Etiquette: 08. Using Reply All 0:01:18 "Reply all" is a blessing and a curse. The intent of "reply all" was to provide a quick way to respond to everyone on an email without having to type in everyone's email address again. Sure, it can be a great feature, but the problem is, it tends to get overused. In this program, we'll go over what you need to do before you "Reply all." English
Professional Productivity Email Etiquette: 09. Forwarding Emails 0:01:35 "Forward" is another handy email feature that we take for granted. "Forward" is to quickly pass on information, without having to rewrite everything. However, like other email features, it's often used used incorrectly. In this course, we'll go over what considerations to make when you forward a message. English
Project Management What is a Project 5:10 Welcome back to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about what exactly is a project.
Project Management The Project Charter 7:05 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about the project charter.
Project Management Estimating Timelines 4:47 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about estimating timelines.
Project Management Negotiating 8:28 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about negotiating.
Project Management Communications 9:12 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about communications.
Project Management Measuring and Tracking 7:37 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about measuring and tracking.
Project Management Handling Change 7:25 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about handling change.
Project Management Preparing for People Problems 6:40 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about preparing for people problems.
Project Management Completing the Project 6:08 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about completing the project.
Project Management Managing a Project Manager 4:55 Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course we'll talk about managing a project manager.
Retail Excellence Retailer Profitability Model: Part 1 6:24 Welcome to part one of the retailer profitability model -or R-P-M. How do you get through to this retailer? How do you get him to see you as an ally...and not simply see you as a sales person there to sell him something? Watch this course to find out!
Retail Excellence Retailer Profitability Model: Part 2 10:10 Welcome to part two of the retailer profitability model -or R-P-M. How are you already helping the retailer reduce expenses? The next step in the Retailer Profitability Model is looking at ways to reduce the costs of your retailers' expenses and what to do next if you're already doing the most you can.
Retail Excellence Retailer Profitability Model: Part 3 14:13 Welcome to part three of the retailer profitability model -or R-P-M. In part 1, we looked at your retailers' expenses. In part 2, we listed ways to help expenses. Now, let's look at ways to help the retailer increase revenue!
Retail Excellence Retailer Profitability Model (for Retailers): Introduction Frontline (Retail) 11:21 The Retailer Profitability Model (RPM) explains how retailers make a profit. Profit really is simple to calculate and there are things you can do to control that profit margin. Watch this series to understand how you can directly impact revenue and secure your job. 
Retail Excellence Retailer Profitability Model (for Retailers): Introduction Frontline (Restaurant) 12:24 The Retailer Profitability Model (RPM) explains how retailers make a profit. Profit really is simple to calculate and there are things you can do to control that profit margin. Watch this series to understand how you can directly impact revenue and secure your job. 
Retail Excellence Retailer Profitability Model (for Retailers): Frequency 16:35 The Retailer Profitability Model (RPM) explains how retailers make a profit. Profit really is simple to calculate and there are things you can do to control that profit margin. Watch this course to understand how frequency impacts profit. 
Retail Excellence Retailer Profitability Model (for Retailers): Reach 12:52 The Retailer Profitability Model (RPM) explains how retailers make a profit. Profit really is simple to calculate and there are things you can do to control that profit margin. Watch this course to understand how reach impacts profit. 
Retail Excellence Retailer Profitability Model (for Retailers): Items Per Customer  11:00 The Retailer Profitability Model (RPM) explains how retailers make a profit. Profit really is simple to calculate and there are things you can do to control that profit margin. Watch this course to understand how items per customer impacts profit. 
Retail Excellence Retailer Profitability Model (for Retailers): Price Per Item 13:30 The Retailer Profitability Model (RPM) explains how retailers make a profit. Profit really is simple to calculate and there are things you can do to control that profit margin. Watch this course to understand how items per customer impacts profit. 
Retail Excellence Motivating and Retaining the Teenage Worker 12:42 Knowing how teens differ from adults in their attitudes and perceptions will allow you to create an atmosphere that will motivate all employees to higher levels of performance. Learn the important motivators that teens say will cause them to give extra effort and make a commitment to stay with their employer and why money does not motivate teens. You will learn the key drivers of teen worker motivation and practical action steps that will help you or any manager develop a motivated and customer focused teenage workforce. You'll discover easy to use tools and techniques that will help you create a more satisfying environment for your teen workers and instill pride-an essential ingredient for motivation. Do you know what really motivates teens to go the extra mile? Do you know what discourages them? Teens are talking-it pays to listen!
Risk Management Crisis Management:  01. Planning 0:08:10 Learn how to plan for the worst with emergency response, crisis communications, and IT disaster plans. English
Risk Management Crisis Management:  02. Preparing for Crises 0:09:20 Learn how to be ready for anything with crisis preparation. English
Risk Management Crisis Management:  03. Responding to Natural Disasters 0:05:40 Natural disasters, from severe storms and earthquakes to diseases, can happen any time. In this course, learn how to respond if they do. English
Risk Management Crisis Management:  04. Responding to Emergencies 0:08:16 When things go wrong, what do you do? In this course, learn how to respond to emergencies. English
Risk Management Crisis Management:  05. Business Continuity 0:06:19 In this course, learn the importance of business continuity. English
Risk Management Crisis Management:  06. Media Inquiries 0:05:40 In this course, learn helpful tips for handling media inquiries during a crisis. English
Risk Management Risk Management Basics:  01. Defining Hazards 0:03:39 Hazards and risks, and loss, oh, my! At first, risk management can seem overwhelming, even frightening. But, as The Wizard of Oz's Good Witch told Dorothy, "It's always best to start at the beginning..." In the case of risk, you begin by defining it. This course explores the concepts of hazard, risk, and loss. With this base knowledge, you can follow the (not necessarily yellow or brick) road to a solid risk management plan and the peace of mind it brings. English
Risk Management Risk Management Basics:  02. Identifying Risk 0:04:50 How do you identify risks? Do you walk around the office, looking for loose wires and water on the floor? That may be a small part of it, but there's much more to finding possible problems. It involves looking at your unique company and analyzing its unique situation. Here, we talk you through this process, enabling you to clarify, and consequently better handle, whatever the future may hold. English
Risk Management Risk Management Basics:  03. Risk Management Techniques 0:03:33 Spongebob Squarepants said of blowing bubbles, "It's all in the technique." This statement can be applied to risk management. What techniques do you have for handling various risks? Do you fly by the seat of your (square)pants? Or do you have established policies to minimize the impact? This course presents several methods and their benefits, empowering you to answer back when (bubble) trouble calls. English
Risk Management Risk Management Basics:  04. Risk Assessment 0:05:01 Have you had your risks assessed lately? Do you know what it means to do so? We do, and we're more than happy to share! In this course, we'll walk you through two methods for evaluating and rating risks. This enables you to more objectively and rationally move forward on a plan. English
Risk Management Risk Management Basics:  05. Healthy Risk Culture 0:03:55 There's a healthy balance between safe and risky business, but do your people know what this "balance" means for them? And are they encouraged to put it into practice daily? This course explores what a healthy risk culture looks like, and helps you instill it with confidence. English
Risk Management Risk Management Basics:  06. Embedding Processes 0:04:16 Your risk management philosophy and plans only flourish if nurtured. This happens through planting seeds of integration, keeping a continuous flow of communication, and weeding out any misunderstandings. This course addresses these items, and more. English
Risk Management Managing Risk:  07. Safety 0:05:52 As Mom would

say, "Better safe than

sorry." Why are mothers always warning

us to play it safe? Because they're smart.

They know that by

making assessments and training on safety ahead of time, you can alleviate a

lot of trouble and pain. This course (cross)walks you through how to do all

that, including OSHA's take on safety controls. Mom would most definitely

approve.
English
Risk Management Managing Risk:  08. Preventive Maintenance 0:04:46 As Benjamin Franklin said, "An ounce of prevention is worth a pound of cure." When good ol' Ben said this, he was addressing fire safety. But it can pertain to just about everything, and preventive maintenance is no exception. This course looks at preventive versus reactive maintenance, how to plan, and what triggers are. Once you've applied this knowledge, you'll find yourself enjoying another one of his wisdoms: "A penny saved is a penny earned." English
Risk Management Managing Risk:  09. Criminal Awareness 0:04:32 "That would never happen to us." This is a common thought when it comes to workplace violence. But the companies that have experienced it most likely thought the same thing. So even though we hope for the best, we need to plan for the worst. This course goes through the types of violence, risk exposure, and warning signs, helping you best manage if something should occur. English
Risk Management Managing Risk:  10. Employee Health 0:06:27 What makes for a healthy workplace and, as the band R.E.M. would put it, "Shiny Happy People"? Well, it takes a mixture of things, including safety, wellness, and stress prevention. This course explores these items and a sound approach to each. English
Risk Management Managing Risk:  11. Financial Basics 0:04:45 How's your cash flow these days? How about your debt-to-equity ratio? If they're both good, we'll assume you want to keep it that way. This course introduces the basic ways we gauge financial health, and then looks at possible risks to that health. Finally, we go through the steps you can take now to best avoid each scenario. English
Risk Management Managing Risk:  12. Reputation Management 0:07:30 Warren Buffet says, "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." This is so true, particularly in our age of social media. Whatever we're doing, we need to be acting as if our reputation depended on it...because it does! We must first look internally at our hiring, training, and general processes. Then, we must evaluate the management of our external reputation, which includes our critically-important online presence. This course goes through both of those profiles, and how to make sure your company is getting the "thumbs up" and "five stars." English
Risk Management Managing Risk:  13. Decision Making 0:05:22 The Clash rock band shared it in their eternal lyrics, "Should I stay, or should I go now? If I go, there will be trouble, and if I stay, it will be double." They are having trouble making a decision, but at least they're performing a risk assessment on the choices! We can do the same, only better. In this course, we share our five-step plan for defining the decision, and choosing between the options, but only after identifying the risks for each. With this knowledge, you can feel much more confident in "rockin' out" those decisions! English
Safety Aerial Lift Safety 8:14 In this program we're going to talk about general safety requirements that apply to lift devices - specifically scissor lifts and aerial lifts. Before operating any type of lift, you need to be trained and have the proper qualifications. This course is meant to be a basic overview on the safety of these devices and watching it does not qualify you to operate any type of lift we discuss. There is a lot to talk about when understanding the safe operation of a lift device. Each brand name will have different characteristics and it's important that you understand what those are and understand how to operate your lift safely. English,Spanish
Safety BackSmarts 7:40 Do you ever think about how the small things you do each day impacts your long term health? You might think about that in broad terms like how working out or eating healthy will improve your health. But something else, something more specific, we need to think about is how we treat our backs and the impact that will have on our long term wellness. English,Spanish
Safety Cold Stress 5:52 The weather is something that we all have to deal with, good or bad. There are two major health conditions you need to be concerned with when working in cold weather: hypothermia and frostbite.  English,Spanish
Safety Confined Spaces for Employees: 01. Personnel Responsibilities 0:06:50 Every year, more than a million and a half American workers perform duties in confined spaces. And, every year, more than 100 people die as a result. These statistics are disturbing. You need to understand the importance of this course and all the confined

space courses. In this program, we're going to cover how having the right personnel in place, with proper training, can enhance safety! We'll also discuss permit-required confined spaces and key roles and responsibilities.
English,Spanish
Safety Confined Spaces for Employees: 02. Understanding Permits 0:05:49 If your work dictates that you sometimes need to enter a permit-required confined space, this course is for you. In this course, we'll define permit-required confined spaces, discuss the permit procedure and what it entails, we'll talk about the entry supervisor's responsibilities when it comes to permits, and what information a permit should address. We'll also touch on when a new permit is required, permit cancellations, and the exception to permit requirements. English,Spanish
Safety Confined Spaces for Employees: 03. Atmospheric Hazards 0:08:11 Atmospheric hazards can range from reduced oxygen levels, noxious fumes, flammable gases, combustible dust, or potentially lethal gases that can be undetectable by even the most experienced workers. They can render a person unconscious within seconds or minutes. In this course, we want to take you through each of the possible hazards and discuss what they are, how they originate, what the impacts are, and the testing that the Occupational Safety and Health Administration (OSHA) requires to detect them. We'll also go over what to do if dangerous levels are found. English,Spanish
Safety Confined Spaces for Employees: 04. Personal Protective Equipment 0:05:12 Working in confined spaces in inherently risky. Anytime someone enters these spaces, their risk of injury increases. Personal Protective Equipment, or PPE, can help protect people from injury. In this course, we'll go over the different types of PPE one might use when working in confined spaces. We'll discuss where to go to find out what equipment you'll need and who should provide it. We'll also talk about cleaning and maintenance, routine tests, and what to do when PPE is defective. English,Spanish
Safety Confined Spaces for Employees: 05. Confined Spaces for Construction 0:05:14 In 2015, when the Occupational Safety and Health Administration (OSHA) decided to create a separate confined spaces standard for the construction industry, officials said they hoped to save 780 lives every year. With the development of the rule, the administration recognized that construction is a unique industry with its own unique challenges. It's recommend that all construction employees participate in the full training on confined spaces for general industry. This course is essential for construction because it points out the differences between the two standards. However, you'll still need to view these other courses to ensure full compliance. English,Spanish
Safety Confined Spaces for Employers: 01. Rules and Responsibilities 0:07:16 Being trapped in a confined space as poisonous gas fills the air sounds like a nightmare, right? This could be a potential reality because more than 1.5 million American workers are sometimes required to work in confined spaces. The atmosphere in a confined space can become hazardous quickly. Accidents can cause workers to be buried alive, or flash flooding can occur. Of all the workplace fatalities tracked by the Occupational Safety and Health Administration (OSHA), about 3% occur in confined spaces due to asphyxiation, drowning, or explosions. As an employer, you need to understand how serious these situations are. Moving forward, we're going to highlight key aspects of the OSHA confined spaces standard. If you're in charge of compliance at your organization, it's highly recommended that you read the entire standard and check state and local regulations. English,Spanish
Safety Confined Spaces for Employers: 02. Emergency Procedures and Rescue 0:06:09 When it comes to confined space rescues, emergency planning and rescue protocols can greatly influence the outcome. In fact, proper planning could mean the difference between a rescue and an avoidable tragedy. The federal Occupational Safety and Health Administration (OSHA) estimates there are about 100 deaths in confined spaces every year. These occur across a variety of industries, but more than 60% of the fatalities are would-be rescuers. And while we all know that different confined spaces have their own unique challenges, OSHA points to poor planning as a leading cause of fatalities. Some rescues are unsuccessful because the rescuers don't fully understand the environment they're entering or the on-site team is unprepared to help. In this course, we're going to talk about what employers need to know when planning for a rescue. It's important to begin by noting that, regardless of your industry, a documented, written emergency response plan is required by OSHA for permit-required confined spaces. English,Spanish
Safety Emergency Exits 9:04 The Occupational Safety and Health Administration (OSHA) requires that every workplace have a means of allowing employees to safely exit from the building in case of fire or other emergency. This program is an overview of what is required for most employers.  English,Spanish
Safety First Aid: Bites 4:56 Now you might be thinking - when am I ever going to be bit at work, why do I need to watch this? Well it's more common than you think. There's insect bites and stings, animal bites both wild and domestic and then, of course, bites from humans.  English,Spanish
Safety First Aid: Broken Bones 3:31 Broken bones, that's what we need to talk about. What do you do? How do you help this person with a possible broken bone? In this course you'll know what to look for when someone possibly breaks a bone and how to treat them until you see a medical professional. English,Spanish
Safety First Aid: Burns 4:21 How could I ever get burnt at work? This course will take you through the three different types of burns and you'll start to think of instances where you really could get burnt at work.  English,Spanish
Safety First Aid: Choking 2:40 Do you know what to do if someone is choking? Hopefully you won't ever be in the situation where you need to use this information, but if you do find yourself faced with a choking victim, you will know how to help! English,Spanish
Safety First Aid: Cuts and Scrapes 1:32 Hopefully, cuts and scrapes will be the most first aid you ever use. In the big scheme of things, cuts and scrapes are minimal when you compare it to head trauma, choking, or a compound fracture. English,Spanish
Safety First Aid: Introduction to First Aid 9:15 This is a first aid program. This is the information that you will need to know, if you do have an accident or someone gets hurt on the job. This course is a review of key concepts covered in the Understanding Harassment Series.  English,Spanish
Safety Forklift Safety: Part 1 8:31 Discussion about practicing safe methods when operating lift trucks (a forklift). English,Spanish
Safety Forklift Safety: Part 2 6:47 The second half of discussion regarding safe practice when operating lift trucks. English,Spanish
Safety Forklift Safety: Part 3 8:41 A continuation of the discussion about the proper operation of lift trucks. English,Spanish
Safety Hearing Conservation 10:26 Besides hearing loss, noise exposure impacts your workplace - it interferes with communication, it can actually cause fatigue, can be irritating, and distracting. It can be a serious safety concern when loud noise interferes with emergency communication, reduced morale impacts efficiency. That's why hearing conservation is an important topic. English,Spanish
Safety Heat Stress 4:17 Heat stress occurs when the body is unable to cool itself due to excessive exposure to high temperatures, high humidity, or physical exertion. Heat stress occurs both inside and outside. It can lead to series illness, and sometimes even death. The good news is that heat stress CAN be avoided. English,Spanish
Safety Lockout Tagout Energy Control Program Details, Questions & Exceptions 6:55 As you know by now, a basic energy control program contains detailed procedures for lockout tagout devices. Unfortunately, including just those items doesn't make a comprehensive, or realistic, energy control program. There are more details and exceptions that you need to include and be aware of as you design your own procedures.  English,Spanish
Safety Lockout Tagout Introduction 6:21 Welcome to our training on OSHA's standard, The Control of Hazardous Energy, better known as lockout tagout. This content is based on OSHA's citation 1910.147 and by the way, if you're working in electrical circuits and equipment the similar standard is 1910.333. English,Spanish
Safety Lockout Tagout Training 5:36 The Control of Hazardous Energy standard, better known as lockout tagout, designates different levels or classes of employees depending on how they're involved with lockout tagout. They are authorized employees, affected employees, others, and contractors. Let's briefly look at each. English,Spanish
Safety Portable Fire Extinguishers 4:59 Welcome to our course about Portable Fire Extinguishers.  English,Spanish
Safety Safety First 4:12 Safety in the office should be top priority. Watch this course to review the most common ways workers are injured and how to prevent those types of injuries. English,Spanish
Safety Safety for Employees: Carbon Dioxide for Employees 4:24 People inhale oxygen and exhale carbon dioxide. This odorless, colorless compound is not poisonous, but it can be dangerous in two ways. First, in its gaseous state, CO2 displaces oxygen, so it can cause suffocation in high concentrations. Second, carbon dioxide in its solid state, also known as dry ice, can cause frostbite if it comes in contact with the skin.  English,Spanish
Safety Safety for Employees: Carbon Monoxide for Employees 5:40 Carbon monoxide is a common industrial hazard. It's the byproduct of internal combustion engines, like the ones we find in regular vehicles, diesel engines, or forklifts. Carbon monoxide, or CO, is also the result of the incomplete burning of natural gas and any other material containing carbon. This means that some pretty standard appliances, like water heaters, space heaters, propane cooking ranges, or blast furnaces might have a carbon monoxide risk – especially if they aren't properly maintained. English,Spanish
Safety Safety for Employees: Flammable and Combustible Liquids for Employees 5:39 If you're working with flammable and combustible liquids. The stakes are high. Fires stemming from ignition of these liquids can cause injuries, burns, environmental damage and, in some cases, even death. As an employee, it's essential that you learn how to safely store, dispense, and handle these liquids.  English,Spanish
Safety Safety for Employees: Machine Guard Safety for Employees 4:52 Modern machinery offers us incredible advantages in the workplace. American workers are able to work faster and more efficiently than ever before. However, working with these machines carries an inherent risk. Take the safety steps recommended here and in your on-the-job training seriously – every time you use a machine. English,Spanish
Safety Safety for Employees: Propane Gas Safety for Employees 4:09 Even if you're new to your industry, you're probably familiar with propane. Propane tanks are commonplace at local hardware stores, as a fuel for backyard grills or camping stoves. Before you use propane in the work place, you'll need hands-on training. English,Spanish
Safety Safety for Managers: Carbon Dioxide for Managers 5:06 You likely learned about carbon dioxide, or CO2, in middle school chemistry. It's one part carbon and two parts oxygen. Because it's a part of the carbon cycle, CO2 is in very low concentrations all around us. This program will help you keep your workplace safe from carbon dioxide exposure.  English,Spanish
Safety Safety for Managers: Carbon Monoxide for Managers 6:26 Carbon monoxide, or CO, is a common industrial hazard. Your workplace is considered at-risk if you regularly have vehicles idling near employees. Your facility is also at-risk if you have machinery that burns natural gas or any other material containing carbon.  English,Spanish
Safety Safety for Managers: Flammable and Combustible Liquids for Managers 5:50 If your employees are working with flammable and combustible liquids, the stakes are high. As a manager or supervisor, it's your role to ensure that all of these volatile liquids are stored, handled, and used safely.  English,Spanish
Safety Safety for Managers: Machine Guard Safety for Managers 4:52 Modern machinery offers us incredible advantages in the workplace. American workers are able to work faster and more efficiently than ever before. However, according to the Occupational Safety and Health Administration (OSHA), the risks can be tremendous. First and foremost, your job as a manager is to provide the required hands-on training for employees. Even the most elaborate safety devices or guards won't protect workers unless they are used correctly. English,Spanish
Safety Safety for Managers: Powered Industrial Trucks for Managers 4:57 Powered industrial trucks are tremendous workplace tools. Because these trucks operate like so many other vehicles in your life, it's easy to underestimate the safety concerns. It's up to you to make sure that they remain useful and safe for your employees. English,Spanish
Safety Safety for Managers: Propane Gas Safety for Managers 4:16 Propane is a cost-effective, efficient, and highly flammable fuel used at many facilities across the United States. As an employer, you have some hefty responsibilities when it comes to propane in the workplace.  English,Spanish
Safety Two Wheeled Handcart 6:42 This seemingly simple tool of our trade is a bit more complex than we think. Do you push or pull? What is the balance point? How much of a load is too much of a load? And, what do you do about stairs? This fast paced presentation will not make you an expert but it will shorten the time you need to become an expert. English,Spanish
Safety Understanding Bloodborne Pathogens: Bloodborne Pathogens and Personal Protective Equipment (PPE) 7:42 Personal protective equipment, or PPE, is critical in reducing exposure incidents in the workplace. It is important to know what kind of PPE is available to you, when to use the different types of PPE, and what to do if an exposure incident should occur. English,Spanish
Safety Understanding Bloodborne Pathogens: Bloodborne Pathogens and the Needlestick Safety and Prevention Act 3:21 In 1991, OSHA's Bloodborne Pathogens Standard was put into effect because injuries caused by needles or other sharps were still an issue. The Needle Stick Safety and Prevention Act, which required certain revisions be made to the original Standard, was passed. English,Spanish
Safety Understanding Bloodborne Pathogens: Bloodborne Pathogens Overview 4:51 The Occupational Safety and Health Administration, or OSHA identifies bloodborne pathogens as infectious microorganisms present in blood that can cause disease in humans. OSHA created their Bloodborne Pathogens Standard in order to help keep employees safe. OSHA's Bloodborne Pathogens Standard identifies what an employer is required to do to protect its employees who are occupationally exposed to blood or other potentially infectious materials or OPIMs. English,Spanish
Safety Working in Cold Weather 4:55 The most critical component to working in cold weather is knowing how to protect yourself from the elements. In this program, we'll talk about different ways to stay healthy and dress appropriately in frigid temperatures.  English,Spanish
Safety Working in Hot Weather 6:09 When we work in hot weather our bodies become fatigued more quickly and we increase our risk of accidents. Obviously the most serious issue caused by working in hot weather is heat stress, leading to possible heat stroke. However there are many other risks associated with working in hot weather. English,Spanish
Safety Robbery Safety 02:58 Your safety is our number one priority. Hopefully you will make it through your careers and even your entire lives without being robbed! But it is something that we should think about. A lot can go wrong if you either aren't prepared for, or if you aren't smart about a robbery situation during and after it occurs. English,Spanish
Safety Electrical Safety: 01. Basics for General Employees 0:03:50 Most people work around electricity in some form or another. From overhead lighting to computers to power tools, electricity keeps them, and us working. It's easy to take electricity for granted; however, it's a potentially hazardous energy source. Exposure to electricity can lead to shocks, burns, and even death. Because of the seriousness of these hazards, it's essential that all employees understand the basics of electrical safety. In this course, we'll talk about the Occupational Safety and Health Administration's (OSHA) requirements for employees working with electrical components, lockout/tagout procedures, and the seven basics safety rules for working with electricity. English,Spanish
Safety Electrical Safety: 02. Safe Work Practices and PPE 0:08:54 Unsafe work practices are one of the most common causes of electrical accidents. Failing
to de-energize equipment prior to service, allowing unqualified personnel to work on
energized equipment, using tools too close to energized equipment, and neglecting to
post warnings and barricades around a work area are some examples of unsafe work
practices. What can we do to work safer? That's what this program is about. We will go
over the Occupational Safety and Health Administration (OSHA) regulations regarding
electrical safety, electrical work permits, using insulated tools, how to create a written
safety program, and personal protective equipment.
English,Spanish
Safety Electrical Safety: 03. Hazard Recognition 0:06:31 Knowing how to recognize electrical hazards is a must. In this course, learn how to put
safety first by being on the lookout for dangerous situations. What exactly ARE the
hazards? What warning signs should you look for in order to steer clear of danger? We're
going to cover the hazards relating to electrical components, tools and equipment,
overhead power lines, and environmental factors.
English,Spanish
Safety Electrical Safety: 04. Understanding Grounding 0:05:06 Grounding is the most common safety measure related to electricity. What does
"grounding" really mean? What are the different types of grounding? How do they work?
What requirements are there? In this program, we'll answer each of these questions and
more. In order to understand the importance of grounding, one must first understand
how electricity works, so this course will also provide a brief explanation of how electricity
flows.
English,Spanish
Safety Electrical Safety: 05. Arc Flash 0:06:12 Most people are at least somewhat familiar with the hazard of electrical shock and the
danger associated with touching a live electrical wire. Fewer people are aware of the
hazard of an arc flash. With arc flashes, a person doesn't have to be touching the
electrical circuit to be in danger. Serious and even fatal injuries can occur due to arc
flashes when an individual is as much as 10 feet away from energized equipment at the
time of an accident. In this course, we'll cover how to protect yourself from the serious
hazard of arc flash.
English,Spanish
Safety Electrical Safety: 06. Wiring, GFCI, and Extension Cords 0:06:17 As we all know, wires, cables, and extension cords form pathways for electricity. But it's
easy to discount the safety hazards these common tools can carry. Poorly installed,
faulty, or damaged pathways create a serious hazard. To protect workers from electric
shock, certain wiring methods and safety devices have been developed and must be used
according to OSHA requirements. In this course, we'll go over these requirements to
keep electrical workers safe.
English,Spanish
Safety Electrical Safety: 07. Responding to Emergencies 0:04:30 OSHA reports that electrocution is the second most common cause of death in
construction accidents. If you work with, on, or near electrical equipment, there is a
chance that you will someday encounter an emergency. Do you know what you should
do in an electrical emergency, whether it's an electrical shock accident, an electrical fire,
or fallen high voltage power lines? In this program, we'll walk through how to handle each
of these situations.
English,Spanish
Safety Electrical Safety: 08. OSHA Requirements for Employers 0:04:09 Workers have a right to a safe workplace. To this end, OSHA requires employers to take
certain steps in order to create and maintain safe working environments. OSHA's
requirements can be divided into two basic categories: 1. Making it safe to work, and 2.
Making it safe to speak up. Construction sites, factories, power plants, and other
worksites where workers might be exposed to electricity are inherently hazardous. Under
OSHA law, employers have a host of responsibilities. That's what this program will cover.
English,Spanish
Safety OSHA Recordkeeping: 01. General Recordkeeping Criteria 0:06:23 While it may not be an exciting topic, it's imperative that you know what's required in recordkeeping on work-related injury and illness. This series will provide a thorough examination of the when, what, how, and who of reporting and recordkeeping. In this first course, learn OSHA's general criteria, as well as the special cases, for creating and keeping records. And since we're so nice, we've done our best to make it "painless" for you. English,Spanish
Safety OSHA Recordkeeping: 02. Special Cases 0:04:20 In this course, learn about the four special cases that require recordkeeping: needlestick injuries, medical removal, hearing loss, and tuberculosis diagnosis. English,Spanish
Safety OSHA Recordkeeping: 03. First Aid 0:03:40 In this course, learn what's considered "first aid" by OSHA for recordkeeping purposes, and what is not. English,Spanish
Safety OSHA Recordkeeping: 04. Understanding OSHA Forms and Privacy Protection 0:05:05 In this course, learn how to complete OSHA's injury and illness recordkeeping forms, while protecting the privacy of the employee. English,Spanish
Safety OSHA Recordkeeping: 05. Reporting Requirements for Serious Events 0:04:19 Learn about OSHA's reporting requirements for serious events, including what needs reported, in what manner, and how quickly. English,Spanish
Safety OSHA Recordkeeping: 06. New Electronic Rule 0:02:54 Learn OSHA's 2017 rule for electronic submission of recorded injuries and illnesses, and how to comply with it. English,Spanish
Safety Personal Protective Equipment: 01. General Introduction to Personal Protective Equipment 0:05:12 Personal Protective Equipment, or PPE, is anything someone might wear to protect
themselves from harm. The Occupational Safety and Health Administration has set
workplace standards regarding PPE for both employees and employers. In this series of
courses, we'll go over these standards along with an in-depth look at each category of
PPE. In this first program, we'll provide a general overview and discuss some frequently
asked questions regarding personal protective equipment.
English,Spanish
Safety Personal Protective Equipment: 02. Hand and Arm Protection 0:07:06 Your hands work hard to protect your livelihood. Are you working just as hard to protect
them? You may not even realize all of the work that your hands are doing: lifting, typing,
measuring, painting, steering, pulling, and cutting. Depending on the job, your hands are
also exposed to many risks. In this program, we're going to discuss those risks and the
many types of personal protective equipment (PPE) available to protect your hands and
arms from injury. We'll also go over the different ways to wear and care for your PPE.
English,Spanish
Safety Personal Protective Equipment: 03. Head, Eye, and Face Protection 0:09:31 Head, eye, and face protection is a key element to employee safety. In this course, we'll
talk about hard hats: the industries that require their use, what they protect from, the
different classes of hard hats, and how to care for them. We'll also cover the different
types of eye and face personal protective equipment (PPE): who's required to wear them,
how they help protect against injury, and how to care for your PPE. Lastly, we'll go over
different safety measures that businesses should have in place to prevent eye injuries
from happening.
English,Spanish
Safety Personal Protective Equipment: 04. Hearing Protection 0:04:21 Noise is a common problem in many workplaces. Thousands of workers every year suffer
from preventable but irreversible hearing loss due to high workplace noise levels. Since
occupational hearing loss can be a gradual process, it's often less noticeable than other
types of workplace injuries. In this course, we'll go over the responsibilities of employers
regarding hearing protection, we'll discuss what hazardous noise levels are, we'll cover
the various types of hearing PPE, and how to care for that equipment.
English,Spanish
Safety Personal Protective Equipment: 05. Respiratory Protection 0:06:37 It might surprise you to learn that an estimated five million U.S. workers are required to
wear respirators in 1.3 million workplaces. A respirator is a device that protects you from
inhaling dangerous substances. Different types of respirators offer protection from
different hazards. Respirators either filter particles from the air, chemically clean the air,
or supply clean air from an outside source. As you might've guessed, exposure to these
hazards can cause all sorts of health issues, from asthma to cancer. There are a couple of
different types you may encounter, so in this course, we'll talk through those. We'll also
go over some cautions, limitations, and restrictions when it comes to respirators. Lastly,
we'll touch on some work practice control measures for handling airborne hazards.
English,Spanish
Safety Personal Protective Equipment: 06. Nail Gun Safety 0:05:36 Nail guns are essential tools on construction sites. Nail guns' speed and power make
them appealing and efficient tools, but these very traits lead to many injuries every year.
In fact, some experts estimate that nail guns cause more injuries than any other tool.
OSHA reports that 2 out of 5 residential carpenter apprentices experienced a nail gun
injury over a four-year period. Many of these injuries, while painful, were relatively minor.
However, it's not uncommon for nail gun injuries to result in serious injury and even
death. In this course, we'll discuss how to avoid these types of injuries by covering OSHA's
six steps to increasing nail gun safety.
English,Spanish
Safety Personal Protective Equipment: 07. Construction 0:07:24 OSHA estimates that nearly 6.5 million people work at construction sites across the country every day and they recently found that the rate of fatalities in construction is higher than the national average of all other industries. This means that personal protective equipment (PPE) is of utmost importance for anyone working in this field. Yet, many folks in the industry don't use PPE the way they should. In this program, we'll talk about the reasons why people don't use the proper PPE, we'll discuss employer responsibilities in terms of PPE specific to the construction industry, and we'll go through each of the different types of PPE. This course is an introduction to the OSHA regulations created specifically for the construction industry, and is ideal for new employees. English,Spanish
Safety Personal Protective Equipment: 08. PPE for Managers 0:06:36 OSHA has established several rules and responsibilities for employers to maintain safe
work environments. OSHA requires employers to establish and administer an effective
personal protective equipment, or PPE, program for employees. In order for employers to
know what personal protective equipment is necessary, they need to conduct an
assessment to determine the various physical and health hazards. OSHA regulations also
require employers to institute engineering and work practice controls to reduce hazards
before using PPE. In this course, we'll go over what exactly is required of employers
including how to do assessments, payment rules for PPE, and training employees.
English,Spanish
Safety Hazard Communication for Employers: 01. Creating an Effective Program 0:04:16 Creating a hazard communication program can seem intimidating, but it doesn't have to be. Here, we'll walk you through, step by step, how to develop a plan that is clear, comprehensive, and most importantly, effective. English,Spanish
Safety Hazard Communication for Employers: 02. Labeling 0:06:30 You should never judge a book by its cover. But you should always judge a chemical by its label. We all depend on labels for our safety. For that reason, we need to ensure that labels are at all times accurate and compliant. Join us as we review label standards, use, and exceptions, so you can be certain that you're doing your part. English,Spanish
Safety Hazard Communication for Employers: 03. SDS 0:06:37 Safety data sheets (SDSs) are there to help. But they can't help if they're outdated or inaccessible. This course goes over OSHA's Hazard Communication Standard on SDSs, and what's required of us, as employers. This includes a list of the 16 sections, as well as the responsibilities on collecting, storing, and maintaining these very important documents. English,Spanish
Safety Hazard Communication for Employers: 04. Training Requirements 0:05:56 Do your people know what they should when it comes to hazardous materials? If not, do they have access to the proper training? This course helps you figure these things out. We go through the training requirements according to the OSHA Hazard Communication Standard, as well as training methods and documentation. English,Spanish
Safety Hazard Communication for Employees: 01. Introduction to Hazard Communication 0:03:44 I don't always handle toxic chemicals, but when I do, I like to know about the hazards. I'm betting you feel the same way. So is your employer doing their job in communicating hazards to you? Let's find out in this course, which takes you through the OSHA Hazard Communication Standard, employer responsibilities, training, and the reporting of noncompliance. English,Spanish
Safety Hazard Communication for Employees: 02. Understanding Labels and Pictograms 0:06:38 When dealing with chemicals, there is no room for confusion. You need to know what you're dealing with, and how to deal with it. That is where labels and pictograms come in, and we'll explore them in this course. We'll go through the Occupational Safety and Health Administration (OSHA) standards for labels, and the separate elements. We'll also go through pictograms and what each of them mean, helping you be best prepared when time is of the essence. English,Spanish
Safety Hazard Communication for Employees: 03. SDS 0:05:19 Where do you go if the label doesn't give you what you need to know? To the Safety Data Sheet! In this course, we'll go through the sections of the SDS, as well as the protocols, procedures, and rights surrounding them. English,Spanish
Selling Skills QuickSell 6:19 Customers are less relationship oriented today and more about being all business. That means that, as sellers, when we encounter this kind of customer, we have to speed things up and skip the relationship building. We should QuickSell. QuickSell is fast, logical, honest, and it works. Here's how it works. English,Spanish
Selling Skills Closing the Sale 0:05:45 Tom Petty sang that "The waiting is the hardest part," but many of us feel that it's the closing. At closing, it can seem that you and your customer are pitted against each other, coming from opposite corners. But what if you took off the gloves and put on a different perspective, and role? The one of therapist, coach, or guide? What if you were just simply guiding them through a path to met needs and benefit realization? And it was almost as if you were giving them a "gift" in the close? This course shows you the way. English,Spanish
Selling Skills No, But If™ 5:33 Your customers will always be asking you for stuff. No, But If training will help you to say no while still keeping your retailers satisfied. English,Spanish
Selling Skills Determining Customer Needs 4:25 We need to figure out what our customers really need. Without a need, don't proceed! English,Spanish
Selling Skills Handling Tough Customers 5:30 Tough customers getting you down? Learn how to handle them. Discovering their unmet need is the key to turning this tough customer into a happy customer. English,French Canadian,Spanish
Selling Skills Selling New Products 0:06:24 "At the end of the day, we are not selling, we are serving." - Dave Ramsey

You are not selling a new product. You are serving your customer. And what do our customers want to be served? A big, heaping bowl of profit! In this course, we'll share the recipe for this profit, which includes two main ingredients: traffic and transaction size. You'll learn proper presentation, and how to serve it up, right there in your new product.
English
Selling Skills Customer Service Basics 0:08:57 You should not "wow" your customers. Yes, you read that right. As we'll explain in this course, there is danger in wow-ing. And there's a much better way to gain loyal customers. We'll show you the way, which includes meeting expectations, and moving up a hierarchy of needs, all the while gaining trust and relationship. English,French Canadian
Selling Skills Selling To Different Customer Roles 5:41 Sometimes we're selling to more than one person in an organization. Customers in different locations and in different roles have different needs. The benefit doesn't change, but how we sell it does. We have to change what we say, or how we say it when talking to different individuals within the organization.  English
Selling Skills Turning Features Into Benefits  0:07:25 Everyone's favorite radio station is WII-FM. This stands for "What's In It For Me?", and you've probably heard the phrase before. It's prevalent because it's true. Your customers do not care about how big, shiny, fancy, or delicious your products are. They care about benefits. So it's a matter of fine tuning your presentation, which this course proudly presents. We show you how to move easily from features to benefits, which leads to the nod, then to the "Yes." And that is truly music to the ears. English
Selling Skills Objection Series: Misunderstanding 4:09 There are four kinds of objections, and one of them is called misunderstanding. That's when your customer doesn't understand what you're saying. We're going to discuss misunderstanding objections here. English,Spanish
Selling Skills Objection Series: Doubt 3:56 There are four kinds of objections, and one of them is called doubt. That's when your customer doesn't believe what you're telling them. We're going to discuss doubt objections here. English,Spanish
Selling Skills Objection Series: Indifference 4:28 There are four kinds of objections, and one of them is called indifference. That's when your customer doesn't need what you have. We're going to discuss indifference objections here. English,Spanish
Selling Skills Objection Series: True Negative 3:53 There are four kinds of objections, and one of them is called true negative. That's when your customer sees no good about your solution. We're going to discuss true negative objections here. English,Spanish
Selling Skills Building GREAT Sales Relationships 6:34 We're willing to do business with people who we like, get along with, and feel comfortable getting to know. In a sales relationship, it really boils down to trust and respect. People buy from people they like. Now think about the way you build relationships with your clients. English
Selling Skills Retailer Hot Buttons Part 1 5:48 The key to selling is understanding the key to buying. And the key to buying is from the retailer's point of view. There are two retailer hot buttons: increasing traffic and transaction size. When you understand what those are, you're more likely to close a sale.  English
Selling Skills Retailer Hot Buttons Part 2 4:36 The key to selling is understanding the key to buying. And the key to buying is from the retailer's point of view. There are two retailer hot buttons: increasing traffic and transaction size. When you understand what those are, you're more likely to close a sale.  English
Selling Skills Speaking Customer 0:04:43 Interactions with customers can be wonderful. You have the opportunity to find out about what they need, figure out how you can help them, get them to use your product or service, and make money while doing it. This is true especially if you speak their language: customer. In this course, we explain how to make sure you are on the "same page" as your customer, not only with your words, but also with your focus. English
Selling Skills When to Shut Up 0:07:34 Being quiet can be a very important part of the sale. It can be the difference between making the sale and walking out the door with nothing. This course explores the concept of "shutting up," how it fits in to the Quicksell, and its role in selling to different personality types. Use this technique, and you'll soon see that silence truly is golden! English,Spanish
Selling Skills Smile! 7:15 Smiling has a great impact on ourselves and those around us. Smiling affects everything from our health to our work productivity. This course reviews the positive outcomes of smiling and it gives advice on how to practice a genuine smile. 
Selling Skills Defeating Stalls 5:23 Whoever said, The customer is always right, was wrong! This is because a customer who stalls is wrong. They should be buying, not stalling. Watch this course to learn more about defending customer stalls. English,Spanish
Supervision 8 Steps to Effective One on Ones 2:14 Here are eight steps to running an effective one on one meeting.  English
Supervision 8 Steps to Effective Team Meetings 2:49 Here are eight steps to running an effective team meeting. English
Supervision Analyzing Employee Performance: Can-Do, Will-Do: Actions 4:29 You've evaluated an individual using the Can-Do, Will-Do grid. You've used their job description and expectations to guide your analysis. Now what? English,Spanish
Supervision Analyzing Employee Performance: Can-Do, Will-Do: Introduction 5:19 If your team is anything less than 100%, as I suspect most are, learn how to use the Can-Do, Will-Do grid to effectively analyze the performance of your employees. English,Spanish
Supervision Analyzing Employee Performance: Can-Do, Will-Do: Questions and Tips 4:39 If you're watching this program, I'm going to assume that you've watched our Can-Do, Will-Do Introduction course, or that you're already familiar with the concept.  English,Spanish
Supervision Assertiveness without Aggressiveness 3:44 We all want the benefits that come from being assertive without the negativity that comes from being aggressive. Watch this course to learn the difference. English,Spanish
Supervision Coaching Skills: Captain 2:51 Employees who are Captains are capable of working independently. In this Captain phase, let them know they have your support if they need you, otherwise, they can and should be left to do their jobs.  English,Spanish
Supervision Coaching Skills: Contributor 2:17 As a Contributor, employees are starting to do productive work. In this Contributor phase, you want to continue to develop skills, and increase praise. English,Spanish
Supervision Coaching Skills: Introduction 3:16 How do you get your employees to be better than they were yesterday? What can you do, as their manager, as their coach, to help them perform better than yesterday? Coaching is a skill that we can learn and then follow as a process with all of our employees. English,Spanish
Supervision Coaching Skills: Key Player 2:35 When a Contributor starts to understand the job, and becomes successful to the point where you don't need you to tell them everything to do, they become a Key Player.  English,Spanish
Supervision Coaching Skills: Rookie 3:07 We all had to start somewhere. At our very first jobs, we walked into the organization not knowing how to do anything. That's your Rookie. Your Rookie requires a unique style of coaching.  English,Spanish
Supervision Coaching Skills: The Coaching Conversation 4:44 The coaching objective is to move employees from Rookie to Contributor to Key Player to Captain. It's important, as a manager, that you know how to coach these people from point A to point D. A coaching conversation is one that helps your employees improve and moves them to the next level of skill and competence. English,Spanish
Supervision Concerned Conversations 8:02 Most people dread these conversations. The ones when you have to tell someone that their work is not up to standard. It's easier to just say nothing. That is until the problem gets so pronounced that you HAVE to deal with it. Let's talk about how to have a Concerned Conversation.  English,Spanish
Supervision Creating a Work Plan 5:47 A work plan is a plan of what you will accomplish over a specific period of time. A majority of companies are using work plans to keep their employees focused, productive, and accountable.  English
Supervision Effective Performance Reviews: Effective Performance Reviews for Managers 3:56 It's that time of year again- review time! Employees dread getting them and managers hate giving them just as much. For most companies, they are an essential part of the performance management process. This course will cover how to successfully conduct a performance review, turning it into a positive experience for both you and your employee.  English,Spanish
Supervision Effective Performance Reviews: Handling a Bad Performance Review 2:35 You've done your self-assessment, you've kept track of the work you've done throughout the year and you just had your review. But what if, even though you've prepared for your review, it wasn't a positive one? Whether you knew the bad review was coming, or it was a complete surprise, there are things you can do to improve the situation.  English,Spanish
Supervision Effective Performance Reviews: Preparing for Your Review 2:45 How do you prepare for your annual review? Well, you should actually be preparing for it all year long. This may seem daunting, but it's really very simple. This short program will cover how to tackle this task, making your review a little less painful.  English,Spanish
Supervision Effective Performance Reviews: Self Assessments 3:11 Self assessments are a good opportunity to objectively share your successes and challenges and help your manager see your performance from your perspective. In this short course, we'll cover what needs to be included in a self-assessment and give you a few pointers on how to write it.  English,Spanish
Supervision Employee Recognition 7:46 Regardless of how you approach recognition, formal versus informal, group versus individual, or hopefully a mixture of all of these, the most important thing is that you actively participate in employee recognition. English,Spanish
Supervision Ethics for Managers 6:18 In this program we're going to be talking about leader to-dos. What really works in terms of improving ethical behavior? It's leadership. Research clearly shows that ethical leadership is incredibly important, and is proven to actually change the way people behave. English,Spanish
Supervision Giving Feedback 6:03 We, as managers, often shy away from giving feedback or we approach it in the form of discipline. The goal of feedback is to clarify the employee's current status and determine what the best next steps are. It's an opportunity to help your team develop and become more successful.  English
Supervision Going from Coworker to Boss 3:33 Last month you and your coworkers were working together, possibly venting to one another about the work, the company, the boss, etc. Now, you ARE the boss. How do you navigate these new relationships?  English,Spanish
Supervision Helping Employees Use Time Wisely 6:42 Just like you, your employees have a list of things to do every day. Some days their list is overflowing and they can't possibly get everything done. As a supervisor, it's up to you to help your employees make the best use of their time to maximize their productivity. English,Spanish
Supervision Introverts and Extroverts: Introduction to Introverts and Extroverts 5:04 Who's an extrovert? Who's an introvert? What's the difference? And why does this matter to me? This concept of introversion and extroversion was popularized by Carl Jung, but has gained new movement by Susan Cain through her Ted Talk "The Power of Introverts," and her book. Workplaces are reconsidering how they manage employees and meetings. Introverts are rallying to remind society that they bring value and that they have good ideas. As a result, extroverts are defending themselves in an effort to remind us that they're not just jokesters and socializers. Some interesting concepts have come from these discussions. In this series, we will summarize some of what's being said, and help you navigate some practices that will make your teams more productive. English
Supervision Introverts and Extroverts: Managing Extroverts 7:16 Extroverts are social and have a lot to say. In your office, these are the people who are quick to speak up with ideas, they get into lively debates, they have the most fun at the holiday parties, and generally keep the energy up around your office. You know who the extroverts are on your team, so this program will help you learn how to best manage them. English
Supervision Introverts and Extroverts: Managing Introverts 8:02 Introverts contribute a lot to your team. Introverts have excellent memories, are thorough planners, are great problem solvers, have developed motor skills, and are good at self-regulation. In your office, introverts are happy to be left to do their work. In many ways, they are the backbone to your organization. They quietly do their job, meet deadlines, don't disrupt the day-to-day operations, and keep things moving along as planned. This program will cover how to manage the introverts on your team. English
Supervision Managing Different Generations 9:10 There's no one size fits all approach to management. People have different experiences, different needs, and different styles. A lot of that comes from how and WHEN they were raised. In this program, we talk about how to adjust your management style based upon the generation of the person you're trying to manage. This training will help you get the most out of each individual and maximize the performance of your entire team.  English,Spanish
Supervision Managing for Accountability 5:48 Accountability is often thought of as something negative- the consequence for a task not having been finished, or a deadline that was missed. Unfortunately in many organizations, that's what accountability IS. The good news is that it doesn't have to be that way.  English
Supervision Managing for Engagement: Creating an Engaged Organization 5:02 Many research institutions have compiled lists suggesting how to increase employee engagement. If we go through some of those lists, and pull out major commonalities, we get a good idea of things we can do, as an overall organization, to engage our employees.  English
Supervision Managing for Engagement: Managing for Engagement 5:39 People don't quit their jobs. They quit their boss. It's true. It's not surprising that the most important factor in employee engagement is an employee's relationship with their boss. So, how can you make sure you're the type of manager that encourages employee engagement? English
Supervision Managing for Engagement: Measuring Employee Engagement 3:24 Measuring employee engagement requires consideration of many factors. This program discusses those measurable elements to help you keep your employees productive and engaged.  English
Supervision Managing for Engagement: Ridiculous or Strategic? 4:53 What is employee engagement? It's employee attachment, an emotional connection to the work they do, to the people they work with, and to the organization itself. It's a willingness to perform, and a willingness to grow and learn and continue to improve. Is this one of these trendy topics that organizations get hooked on? Is the concept of employee engagement ridiculous, or is it a strategic imperative for organizations that want to excel? English
Supervision Managing People Offsite 4:47 Chances are, if you don't already manage remote employees, you will in the future. Even if you've been managing employees in the office for years, you'll find there are several differences in the way that you manage remote employees. This program provides some helpful advice on how this can be done.  English
Supervision Managing the Grapevine 8:02 Managers tend to know a lot of company information. Some of it you can share with your team, and some of it is confidential. One thing is for sure, any information, whether you want it to or not, can travel at lightening speed throughout your staff. This course looks at how you can manage the spread of information.  English
Supervision Managing Up: The Art of Managing Your Manager 5:40 Managing Up is the idea that you can create a productive relationship by being assertive and taking control of your career. This course will explain how to proactively work to create a better relationship with your boss. English
Supervision Motivating Won't Do's 8:38 Motivation has been studied extensively. Here we talk about four types of motivation that you can use to influence your Won't-Do employees: incentive, fear, environment, and needs based. We'll briefly look at each of these and consider some of their pros and cons. English,Spanish
Supervision Productivity Through Praise 6:30 As a manager, as a supervisor, you're held accountable for a multitude of things and chief among those is productivity from your people. How do you get your people to be more productive? In this program, we'll discuss the power of praise and its impact on productivity.  English,Spanish
Supervision Progressive Discipline 6:14 Discipline ultimately gets people's attention. It shows them that we're serious. However, for discipline to be fair and effective, it must be progressive. Following progressive discipline will get your team performing at its best. English,Spanish
Supervision Rethinking Brainstorming 7:49 Have you ever gathered your team to brainstorm and been disappointed with the results? Have you left the meeting without any useful ideas, feeling like your time has been wasted, and knowing that you've wasted the time of your team? That happens. Unfortunately, the way we host brainstorming meetings isn't effective. The usual format often leaves the best ideas unsaid or, even worse, not even thought of. A suggestion is that you change your brainstorming format all together. English,Spanish
Supervision Riding Along with Sales Reps 4:15 Part of being a manager is watching your employees in action. Managing employees that are onsite is easy since you get to see them on a regular basis. But what if you have salespeople whose jobs keep them on the road? Field Sales Coaching, or a ride along, is the best way to observe your over-the-road employees. English
Supervision Running a Sales Meeting 3:18 How do you make your sales meetings effective? How do you get your employees there? How do you get them to want to be there? Well, it all starts with the basics.  English
Supervision S.C.A.M.P.E.R. 5:34 SCAMPER is an acronym that can help take brainstorming to a more creative and more in-depth level. The goal is to take an existing product, service, process, or idea and determine whether you can improve on it, by asking SCAMPER related questions that lead to new ideas and innovations.  English,Spanish
Supervision SMART Goals 4:45 Do you have a particular goal in mind? SMART Goals are specific, measurable, ambitious, attainable, relevant, and time bound. Watch this course for more tips on how to set SMART Goals. English,Spanish
Supervision Staying Positive 5:01 Staying Positive at work can be quite the task. It's easy to get bogged down by negative factors that contribute to your mood. You have to learn how to handle these negative influences so they don't take over your day. English,Spanish
Supervision Successful Delegation 7:55 Delegation, if handled correctly, allows you to get more done in less time. And it has the added bonus of growing and developing your team. Proper delegation is a key skill worth mastering, so you can focus on urgent or higher priority tasks. English,Spanish
Supervision Supervising a Pronoid 4:53 A Pronoid is a type of person that has the opposite state of mind to paranoia; they think that others think well of them. Pronoids think they can do no wrong and they think that everyone loves them. How do you work with these types of people? It's all about understanding and training them to be better. English,Spanish
Supervision You Get What You Manage - The Pygmalion Effect 7:53 The greater the expectation placed on someone, the greater they will perform. That's the Pygmalion Effect. It is a pretty simple concept to understand. English
Supervision Managing Interns 0:03:55 As an intern manager, the educational environment of an internship program calls for you to take on a variety of different roles. You'll be a supervisor, a mentor, a gatekeeper, and an educator.  Effective intern management can improve your bottom line and talent pipeline. You can train these interns to do the work you need all while vetting them to see if they would be a good fit for your company. In this course, we'll talk about how to guide, teach, and train your interns to leave a lasting impression on them and a positive impact on your company. English
Talent Development Successful Employee Onboarding: 01. The Importance of Onboarding 0:05:51 Starting a new job is a big deal. The new hire, after the trials of interviewing, has made the decision to hitch their trailer to your company. So they need to know that the feeling's mutual, and that you are partners. This is done through onboarding. Good onboarding goes well beyond a W-4 and company history spiel. It involves creating a connection, which we'll teach in this series, starting with why it matters. English
Talent Development Successful Employee Onboarding: 02. Before They Start 0:06:02 Have you ever started a new job, and perhaps you weren't sure where to go, or who to check in with? Maybe your computer wasn't ready, your login didn't work, or there was nothing planned for your first lunch? Don't be that employer! Learn in this course how to be prepared for your new hires, and how to prepare them. Their appreciation will come back to you in many ways, for many days! English
Talent Development Successful Employee Onboarding: 03. Their First Week 0:08:01 The first week is critical. Your new hire will be taking it all in, forming their opinions, and deciding where (and if) they fit in the company puzzle. Here, we go through the key steps to ensuring a warm welcome and smooth transition - from newbie to part of the team! English
Talent Development Successful Employee Onboarding: 04. Days 30 to 90 0:05:47 All aboard the onboarding train! You've prepared for the new hire's arrival, welcomed them warmly, and guided them through their first week. But you've not arrived yet; days 30 to 90 are a critical stretch. Here, we map this treacherous terrain. We explore why people leave, and ways to make them want to stay, so that they're "on board" for a nice, lengthy journey! English
Talent Development Recruiting Toolkit: 01. Hiring is Tough 0:03:43 You have an open position and it needs to be filled. It's either open because someone left the company, or it's open because you need to add headcount. The longer the position is open the less productive and the more overworked that department becomes. You can't hire just anyone. The goal is to hire the right person, the best person, the most qualified person. So what happens if you hire the wrong person? That's what we'll cover in this course. We'll go over the impact of making a bad hire, from financial costs and a loss of productivity to a decline in morale and employee respect. English,Spanish
Talent Development Recruiting Toolkit: 02. The Hiring Process 0:09:01 Having a well thought out, documented, repeatable process, will help you hire qualified candidates. Not only does it take the "guess" work out of the hiring decision, but it also keeps you compliant with employment law. The process you use needs to make sense for the amount of hiring you do and the type of company you work for. If you've not been involved in the hiring process, as an employer, you might think the process is pretty simple. Because on the outside looking in, it SEEMS simple: there's an open position, you post the job, you interview people, you hire someone, done! But there's more that goes into it. In this program, we'll take an in-depth look at what that process should look like by breaking it down into three sections: what happens before posting a job, sourcing candidates, and verifying your candidates. English,Spanish
Talent Development Recruiting Toolkit: 03. Creating Job Postings 0:09:31 Oftentime, companies will use a job description as a job posting, but these are two very different things. A job description is an internal document created by Human Resources to show compliance with federal and state labor and employment laws. A job posting is an advertisement for a job. It should include certain aspects of the job description, but more than anything, it should promote the best parts about the position and the company. In this program, we'll go through the distinct differences between job

descriptions and job postings, we'll talk about what information to use from a job description in your job ad, and we'll cover how to make a job posting appealing for the right candidates.
English,Spanish
Talent Development Recruiting Toolkit: 04. Using Social Media to Recruit 0:09:49 Another way to improve hiring is to incorporate social media into your recruitment strategy. Research shows that 94% of recruiters are using social media to recruit and hire. That's because posting jobs on social media can result in a 30% to 50% increase in applicants. Almost everyone belongs to some sort of social media site. As a recruiter, utilizing social media to post jobs and search candidates can save you time and money. It doesn't cost to create an account and depending on the site, it doesn't cost to post jobs.

In this course, we'll go over the best ways to use social media to your recruiting advantage. We'll look at the different ways to post jobs on common sites like Facebook, YouTube, Instagram, Twitter, and LinkedIn. We'll also discuss how to develop a social

media recruitment strategy. Finally, we'll talk about what the company should be doing with it's own social media marketing to entice candidates to apply.
English,Spanish
Talent Development Recruiting Toolkit: 05. Managing Unconscious Bias in Recruiting 0:07:49 When you interview, your goal is to find the best candidate using the fairest process. Not only because it's a legal requirement, but also because it's the right thing to do. While we try hard to make sure we abide by Title VII and the Equal Employment Opportunity

Commission, we do have biases that can creep into the process. In this course, we'll talk about how to avoid making hiring decisions based on our own biases. We'll define what unconscious bias is and what the most common unconscious biases are: Confirmation

bias, Availability heuristic bias, Perception bias, and Functional fixedness bias.
English,Spanish
Talent Development Recruiting Toolkit: 06. Reviewing Resumes 0:03:42 After posting a job opening on any online platform, you can expect to receive around 250+ resumes. Reviewing those resumes would be an overwhelming task for anyone. Thankfully there are Applicant Tracking Systems in place to help you determine which

resumes are good enough to move to the next round. You'll still be required to review several resumes though, so where do you start? That's what this program is all about. In this course, we'll discuss the things to consider when reviewing resumes, including

matching the job requirements to the candidates' skills and experience. We'll also go over how to spot resume red flags.
English,Spanish
Talent Development Recruiting Toolkit: 07. Conducting an Interview 0:08:04 So you posted an ad for a job opening. You received a bunch of resumes and you have some candidates you want to talk to. What's the best way to do that? That's what we are going to cover in this program. We will outline a process you can use to be consistent in

each interview and to get the information you need to make a good hiring decision. We'll discuss phone interviews, face-to-face interviews, how to build rapport, and we'll take an in-depth look at some interviewing questions to help you gather as much information from your candidates as possible.
English,Spanish
Talent Development Recruiting Toolkit: 08. Unacceptable Interview Questions 0:04:08 Just like there are some great questions to ask in an interview, there are questions that you should never ask in an interview. If these questions were asked when conducting an interview, the company would become vulnerable to charges of discrimination. As a rule

of thumb, if you think you're asking a question that falls on the borderline, don't ask it. In this program, we'll go over several examples of questions you should never ask.
English,Spanish
Talent Development Recruiting Toolkit: 09. Extending an Employment Offer 0:05:48 Offering someone a job is one of the most gratifying parts of being a recruiter or hiring manager. You may not realize it, but you are changing this person's life. On the flip side, one of the worst feelings is when you have to call the candidate back and say, "Sorry,

we're pulling our offer." In this course, we'll go over the best way to extend an offer. We'll discuss offer letters, drug testing and background checks, and reasons why you may need to rescind an employment offer.
English,Spanish
Team Building Team Building:  01. What is Team Building? 0:03:10 Almost all of us work or play or serve on teams in some capacity, so this topic is an important one. A team is a group of people who are mutually dependent on one another to achieve a common goal. A team recognizes and leverages the different talents and experiences each individual brings to the table, and uses that to achieve their shared goal. We're going to spend some time talking about the characteristics that make a great team, how to develop a successful team, and then how to lead them. English
Team Building Team Building:  02. Types of Teams 0:04:48 We've come up with six different types of teams that are commonly found within an organization. Some teams are permanent, some are temporary. Some require supervision, while others are self-directed. Some teams work in the same office, and others are globally separated, requiring technology to stay connected. In this program, we'll look at each type of team, what their goals are, and how they operate. English
Team Building Team Building:  03. Effective Team Members 0:05:26 What traits make up a good team member? This is important to learn for two reasons: 1. To know what to look for if you're adding people to your team. And 2. To learn whether YOU possess the traits of a good teammate. In this program, we'll talk about the common features found in the best team players: from being constructive communicators to solution-oriented, from reliability to adaptability, and everything in between. English
Team Building Team Building:  04. Team Development and the Tuckman Model 0:04:38 When a group of people first form a team, their roles and interactions have not yet been determined. Some individuals may simply observe while they decide where they fit, while others may jump right in. There are models that describe how team development progresses. The most popular one is called the Tuckman Model, and is generally accepted as the basic standard of team development. The four stages in the Tuckman Model are known as Forming, Storming, Norming, and Performing. In this program, we'll take a look at each stage. English
Team Building Team Building:  05. Characteristics of a Successful Team 0:04:15 We've looked at the characteristics of good team players and the traits that people should possess to contribute successfully as individuals. A team, as a whole, should also possess characteristics that create a climate for success. In this course, we'll discuss those essential team traits, including how conflict should be handled, how to agree on a shared purpose, acknowledging people's value and responsibilities, our views on diversity, making decisions, communication, recognition, and much, much more. English
Team Building Team Building:  06. Teams in Crisis Situations 0:06:14 Eighty percent of businesses impacted by a crisis event either never reopen or close within 18 months. When your team is faced with a critical or unexpected situation, it's imperative that you employ a crisis plan. Does your team have one in place? If so, what does it look like and does it cover all bases? If not, you need to create one immediately. From communicating with your team or customers, to how to manage a team during a crisis, this course covers the essentials when handling the unexpected. English
Team Building Leading a Team:  01. Leading a Team 0:06:44 Congratulations, you've been chosen as team leader! Maybe you're a manager and have lead dozens of teams. Or maybe you're a frontline employee who's been asked to lead a team of peers. It doesn't matter. The fact is, that you're expected to put a team of people together to accomplish a goal. In this course, we'll discuss the characteristics, roles, and responsibilities of a good team leader. We'll also talk about discovering and defining a team's purpose, creating a workflow, measuring progress and the importance of good communication. English
Team Building Leading a Team:  02. Team Building and the Tuckman Model 0:04:38 According to the Tuckman Model, there are four stages to team development: forming, storming, norming, and performing. If a leader understands the stages, they can better guide the team along. Forming is the first stage, when team members are getting acquainted. The next stage is Storming and typically involves conflict and issues of power. Norming occurs when teammates settle into their roles and learn to work cohesively. The Performing stage happens when the team works together to accomplish their goals. Let's take an in-depth look at the four stages and focus on how you, the leader, can intervene and support.
Territory Development Territory Development Introduction: The Realities of Selling in the 21st Century 2:57 In this program we are going to discuss how sales have changed in the 21st century.
Territory Development Territory Development Introduction: New Sales Skills 11:20 In this program we are going to talk in depth about the old sales skills and how these new sales skills rely on the emotional approach. These new sales skills are going to seem counter-intuitive to what you are used to as a sales person. Try to keep an open mind.
Territory Development Territory Development Introduction: The Sales Funnel 10:51 In this program we are going to talk about flipping the sales funnel. This is probably different from most of the training you've received but it does make sense.
Territory Development Territory Development Introduction: How Customers Need to Be Sold to 8:04 Currently there is a breakdown in sales between what businesses think their customers want and what customers actually want. Your current customers want more than help with a problem. What can you do for them on a regular basis?
Territory Development Territory Development Introduction: Exceptional Service 3:07 The customer service department is the direct link to your customers. You want to make sure this department is offering your customers the highest quality service. Customer service is as important as strategic planning and marketing communications. You should be utilizing customer service to help you determine what your customers may want in the future.
Territory Development Characteristics of the Sale: Key Account Selling Overview 3:55 In this program we'll review what a key account sale is and why it's important.
Territory Development Characteristics of the Sale: Introduction to the Sales Cycle LINE 8:57 Sales vary throughout the year. In general, a potential customer goes through a series of questions to determine if he or she should even talk to you. You need a plan to overcome these barriers and to get in front of the customer.
Territory Development Characteristics of the Sale: Sales Cycle LINE A 6:02 Sales vary throughout the year. In general, a potential customer goes through a series of questions to determine if he or she should even talk to you. You need a plan to overcome these barriers and to get in front of the customer.
Territory Development Characteristics of the Sale: Sales Cycle LINE B 2:34 Sales vary throughout the year. In general, a potential customer goes through a series of questions to determine if he or she should even talk to you. You need a plan to overcome these barriers and to get in front of the customer.
Territory Development Characteristics of the Sale: Analytics and Metrics 9:20 Alignment between sales and marketing should be the goal of every CEO. Growth depends on the two teams working productively together. However, measuring sales and marketing can be an overwhelming task. What should be measured and reviewed?
Territory Development Characteristics of the Sale: Product Knowledge 3:26 It's hard to sell to a consumer if you can't show how your product fulfills the prospect's needs. You still need to know your product and here's why.
Territory Development Territory Management: Managing a New Territory 8:42 There are a couple of ways you could find yourself managing a new sales territory. Your company could have expanded or an employee left the company. This course will address both.
Territory Development Territory Managment: Analyzing Territory 3:53 Using analytics allows you to make pointed offers to customers who are statistically more likely to accept. It's not, however, a business strategy. You're collecting tools and methodologies to enable you to optimize business competencies and performance.
Territory Development Territory Management: Decision Makers vs. Influencers 2:57 This program, Decision Makers vs Influences, is most likely a review for seasoned salespeople. But sometimes reviewing a basic premise helps you refocus on the sales process. Let's start this review session!
Territory Development Territory Management: Prioritizing Your Territory 6:57 Prioritizing your sales territory activities depends upon whether you are managing a territory that has existing customers, or whether you are building your customer base from scratch. In this program we are going to address both scenarios using similar approaches.
Territory Development Territory Management: Magaging Your Sales Pipleline 6:58 If you don't have visibility of your sales activity it is very difficult to see where you need to improve. If you can successfully manage your sales pipeline, it means that you can determine areas such as how many leads it takes to generate a sale, or the time it takes to generate a sale. This will help businesses plan for the future.
Territory Development Territory Administration: Record Keeping 4:54 Record keeping is crucial for good salespeople. We all know that it's one of those tasks that no one wants to do. Let's wade through records and record keeping.
Territory Development Territory Administration: Personal Management Tracking 7:28 This program is designed to help you get the most out of your day. Let's dig right in so you can maximize your job performance and bring dollars in the door!
Territory Development Territory Administration: Using Portable Media 3:53 When you are giving a presentation, you want it to stand out. You want to have the attention of the audience and you want to dazzle them. You need to know how to use the latest technology so your presentation goes off flawlessly.
Territory Development Territory Administration: Using CRM Effectively 6:01 Customer Relationship Management Systems, or CRM, are repositories for the information that you collect about your current and potential clients. In this program, we'll discuss the use and application of CRM systems.
Territory Development Lead Development: Elevator Speech Value Proposition 3:07 Do you have an elevator pitch? You need to have one for what your company does and one for each of the solutions you are responsible for selling. In this program we'll review what an elevator pitch is.
Territory Development Lead Development: The Marketing Link 4:18 In order for your company to be successful, marketing and sales must work hand in hand. It's marketing's job to create leads and it's the sales department's job to turn the leads into customers. There are different ways that marketing can attract business and that's what we're going to look at in this program.
Territory Development Lead Development: Social Media Networking 6:33 Networking is something that should be worked at every day. It may seem overwhelming, but it can generate passive leads. Social media networking is one way you can interact with potential clients without having to leave your office.
Territory Development The Sales Process: DISC 7:27 When you're dealing with people who are making decisions, you need to understand their value set, which can vary by personality type. William Moulton Marston wrote a book called Emotions of Normal People which characterizes people using the letters D, I, S, and C. This course can help you determine where your potential customers fall on the DISC chart.
Territory Development The Sales Process: Uncovering Needs 3:07 How do you know what to sell and who to sell it to? How do you determine your sales approach for each potential client? One of the biggest challenges that any salesperson faces is figuring out what the customer really needs. Here are some suggestions.
Territory Development The Sales Process: Advanced Questioning Techniques 5:38 Questioning prospects uncovers their needs and lots of other information. But it's not always the information you need. Your job is to keep asking more and more detailed questions to pinpoint exactly what your prospect needs.
Territory Development The Sales Process: Overcoming Objections 5:02 An objection is any obstacle that inhibits a potential client from buying from you. As a salesperson, identifying and overcoming sales objections is a skill you must have so you can be successful.
Territory Development The Sales Process: No Fuss Closing 6:40 In the recent past, once the sale was finalized, the salesperson's job was finished. Sales are no longer like that. In this program, we discuss recommendations for closing the sale and different closing techniques.
Territory Development Selling at a Distance: Gathering Prospect Information 9:21 If a salesperson isn't looking for new clients in new areas, they won't make their sales quota. The purpose of prospecting is to create a pipeline of qualified customers and potential customers.
Territory Development Selling at a Distance: Phone Selling 6:47 In today's sales environment you have to be prepared to sell using any mode of communication at your disposal. Sourcing leads over the phone is a challenge. This means you need to develop your telephone salesmanship skills.
Territory Development Selling at a Distance: The Virtual Presentation 11:36 When you are delivering a presentation the first thing you need to ask is, What's the goal of the presentation? Learn more with this course.
Territory Development Sales Communications: Internal Sales Communication 4:41 It can be very easy for your team to only focus on their sales goals, territory or customer base. That's their job, sure, but they're also part of the bigger sales organization.
Territory Development Sales Communications: Writing Sales Proposals 4:01 Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways.
Territory Development Developing your Territory: Building the Sales Plan 6:26 In this program we are going to discuss creating a sales plan. A sales plan should set objectives, propose strategies and tactics, and determine evaluation procedures. Think of the sales plan as the analysis of the current state in a sales region and the roadmap to take it to the next level.
Territory Development Developing your Territory: Summarizing the Business Situation 4:38 A business situation summary is a brief overview of the present state of your company within the market. Sometimes a business situation summary can be a part of your larger marketing plan. Let's take a look at some sections you can use in creating your business summary.
Understanding the Media Understanding the Media Part 1 7:02 Watch this course for valuable insight into the workings of the radio and television industries. 
Understanding the Media Understanding the Media Part 2 6:00 According to a media audit, nearly 75% of all adults use the internet. Nearly 1 in 5 of those adults will view a radio web site over the course of a month. Watch this course for tips on how radio websites keep these visitors coming back.
Understanding the Media Understanding the Media Part 3 3:34 There are two types of advertising - Long Term Strategic and Short Term Tactical. Watch this course to learn about both of them.
Understanding the Media Understanding the Media Part 4 4:38 The Account Manager is your link to the radio or TV station, and they can be a tremendous resource for you. Watch this course to learn how to get the most out of your Account Managers.
Workplace Sustainability The ROI of Green 6:19 Many like the idea of going green, but are concerned with initial investments, or hesitant to change a successful process. Change is hard, but the goal is to help you understand how this change will pay off for you in the end. English
Workplace Sustainability Conducting an Audit 6:59 You're thinking of going green, but where do you start? You can either jump right in by replacing appliances, changing infrastructure, and implanting new policies or you can be more strategic and do an energy audit of your current consumption and waste, and make changes according to audit feedback. English
Workplace Sustainability Recycling in the Workplace 3:23 Today we're going to talk about the benefits of recycling, how to set up a recycling program, and what common office items can be recycled.  English
Workplace Sustainability Water Conservation 5:23 Creating a water management plan helps maintain the environment for generations to come. With changes to water use, you can see savings instantly. Try to make some of the easy changes now and set larger goals for the future. English
Workplace Sustainability Managing Your Waste 6:40 Nearly everything we do creates some sort of waste. Over time we've gotten better at managing our waste to avoid disease, to limit pollution, and to reduce pest infestation. But there's still plenty of room for improvement. English
Workplace Sustainability Understanding Hazardous Waste 10:13 It's no surprise that as our population increases, so does the amount of waste that we create. And it only makes sense that when waste increases, the amount of hazardous waste also increases. You need a waste program that provides a cradle-to-grave management for your hazardous waste. This is necessary for employee and community safety. English
Workplace Sustainability Green Cleaning Concepts 6:51 No one likes to work in a dirty environment. Employees expect a clean work area so they can be productive and efficient. Institutional cleaning uses 6 billion pounds of formulated chemicals a year! Rashes and asthma associated with disinfectants and cleaners are the most common occupational illnesses in workers. There's a better, healthier way to get your office clean. English
Workplace Sustainability Green Purchasing 5:03 Part of your green policy at work should also include Environmentally Preferable Purchasing, or Green Purchasing. By investing in green products and appliances throughout your facilities, you're not only making your facility more energy efficient, but also more cost efficient. English
Developing Your Culture People First 0:06:34 Attitudes and behaviors toward people can be shaped by language, and the wrong language can lead to prejudice and discrimination. This is why it's critical for everyone to learn and use People First language. It's a way of speaking that, rightly, puts the person first, rather than a disability or condition they might have. Here, we walk you through why it matters, and how to put it into practice, pronto! English
Developing Your Culture Developing a Learning Culture 0:08:43 Learning often takes a back seat to other business functions, when it really should be in the driver's seat. Without a culture of learning, how does your company improve and expand? How do you beat the competition? It won't and you won't, not to your full potential, anyway. With this course, we can help you change that. We give you the keys to formalizing your training and creating structure to it, so you can steer your way to Successville! English
Marketing Public Relations: 01. Intro to PR 0:05:05 In today's market, having a good public reputation is more important than ever before. If you have one negative incident, it could affect the future of your company. According to the Public Relations Society of America, or PRSA, Public Relations is defined as a strategic communications process that builds mutually beneficial relationships between organizations and their publics. The goal of Public Relations is to receive free editorial coverage. This can happen in two ways: press releases and company mentions. How can

you get your company featured in the New York Times? How do you deal with bad press? We're going to talk through those scenarios throughout this series. In this first course, we'll discuss the basics of public relations and the common terminology that you'll want to become familiar with.
English
Marketing Public Relations: 02. Press Releases 0:07:07 A press release is the quickest, easiest, and most cost effective way to get free publicity. If the press release is well written, it can result in multiple published articles about your company and your products. In this program, we are going to talk about writing press releases, what it takes to write a good one,  and the steps you need to take. But also, just as important as writing a press release, we're going to talk about how to send them. If your writing isn't getting in front of anybody, what's the point in writing it? English
Marketing Public Relations: 03. Dealing with the Media 0:04:24 As a Public Relations professional, you are going to have to deal with the media in a lot of ways. You're going to see the good, the bad, and the ugly. In the last program, we talked about writing press releases and sending those releases out into the media. But in this program, we are going to dig a little deeper and talk about how to contact reporters, besides just sending them an email, how to introduce yourself, and how to meet them in person. English
Marketing Public Relations: 04. How to Handle Bad Press 0:04:20 You've heard the saying, "There's no such thing as bad press." That's only true to an extent. You will have to deal with negative stories and bad press, but how you overcome these can make or break a company. As a public relations professional, it's your job to

handle disasters. No two situations are the same, but in this course, we'll talk about some tips for handling a PR nightmare. We'll discuss getting in front of the story, controlling the "spin," shortening the news cycle, and when it's best to take no action.
English
Marketing Public Relations Trends 0:03:23 It's never too early to be planning and preparing your team for your PR strategy. Public Relations is constantly changing. There are content marketing trends and innovative social media tools that change how we approach media and public relations. In this

course, we'll take you through a breakdown of some Public Relations trends that you can expect to see. This includes going beyond executives for personal branding and thought leadership, owning your digital landscape, bringing in specialty firms for support, the

"new" press release, and the importance of using video.
English
Professional Productivity Your Moving Abroad Checklist: 01. Research 0:06:07 Musical artist Jaime Lyn Beatty has said, "Jobs fill your pocket. Adventures fill your soul." If your job is providing your next adventure with a move abroad, then your life can be doubly full! But before you start packing up, you should do some "learning up." Good research and preparation can reduce stress, add enjoyment, and help you make the very most of your move. This series will guide you through all the prep steps, starting with the info quest. English
Professional Productivity Your Moving Abroad Checklist: 02. Finding a Place to Stay 0:04:59 As Dorothy said in The Wizard of Oz, "There's no place like home." But there are many other cool, different places to live, and you can find them when moving abroad! Here, we guide you through finding your best spot in the new land, while helping you curb the stress that can come from it. Finally, we'll provide a downloadable checklist to keep you organized. Happy hunting! English
Professional Productivity Your Moving Abroad Checklist: 03. Paperwork 0:04:46 Probably the least exciting part of preparing for a move abroad (or anything, for that matter) is the paperwork. But it must be done, and we're here to help. In this course, we'll go through the main types of paperwork you'll need to prepare or have prepared for you. We include helpful tips and a checklist companion, so that you're all zipped-up, come departure date! English
Professional Productivity Your Moving Abroad Checklist: 04. Money 0:04:30 How would it feel to be in another country and not be able to access your money? We're guessing you'd rather not know! So we made this course just for you. We'll go over some general items and then detail banking and credit cards, so you can hit the ground running (or shopping) when you arrive! English
Professional Productivity Your Moving Abroad Checklist: 05. Packing 0:06:56 Moving is a fun idea, until you start packing. Then it becomes less fun. And particularly when you're moving abroad, it can be difficult to know what to take. But this course is here to assist. We'll go through some general considerations and shipping info. Then, we'll move on to the task of determining your "essentials," so you can get moving! English
Professional Productivity Your Moving Abroad Checklist: 06. Health 0:03:22 Philosopher Thomas Carlyle said, "He who has health, has hope; and he who has hope, has everything." Health is so basic, so important, and yet, we can easily get busy and put it on the back burner. With an international move, it can be pushed aside even more easily. Don't let this happen. Instead, watch this course. Then, with a little research and planning, you can best help yourself to stay healthy and hopeful. English
Professional Productivity Your Moving Abroad Checklist: 07. Safety 0:08:07 In general, being in an unfamiliar place, and not understanding the language or customs, increases your risk of being in an unsafe situation. The quicker you can acclimate, the better. Researching and being prepared helps immensely. Here, we go through the steps you can take to be as safe as possible on your adventure abroad. English
Professional Productivity Your Moving Abroad Checklist: 08. Moving Your Family Abroad 0:05:27 Consider the possibility of your children experiencing a different culture, getting to know a completely different way of life, learning new languages, and experiencing parts of the world that only a small percentage Americans are lucky enough to visit. There are lots of benefits to moving your family abroad. There are also a lot of logistics, and this course goes through them for you. English
Professional Productivity Your Moving Abroad Checklist: 09. Culture Shock 0:07:36 Culture shock is definitely something you need to prepare for. No matter where you're moving, or how long you're staying, you will experience culture shock. With that reality, this course goes through the steps to best manage it. English
Professional Productivity Don't Burn Your Bridges 0:09:02 At some point in your career, you'll change jobs. Changing jobs can come in many forms. You can stay with your current employer, but change jobs or departments; you can leave your current employer to start over somewhere new; or you could be asked to leave your current employer. In the first two scenarios, it was your decision. In the last scenario, it was the company's decision. No matter who makes the decision you need to handle it with tact, diplomacy, and professionalism. In other words, you don't want to burn any bridges. Let's talk about why leaving on a good note is so important, and go over some great ways to end your employment with a company. English
Professional Productivity The Growth Mindset: 01. The Growth Mindset: Embracing Yet 0:06:08 Perhaps you've heard people throwing around the phrase "growth mindset" lately. It's a popular topic right now. The source of all the chatter is Stanford professor, Carol Dweck's 2006 book called Mindset-The New Psychology of Success. Throughout her book, Dweck compares a GROWTH mindset with a FIXED mindset. In this series, we'll discuss the differences between these two mindsets. For this first program, we want you to understand the importance of embracing "yet," which comes from having a growth mindset. "Yet" means that you know or expect something to happen in the future. It just hasn't happened "by now." English
Professional Productivity The Growth Mindset: 02. Developing Growth Mindset 0:04:53 Carol Dweck's book called, Mindset-The New Psychology of Success explains how having a growth mindset opens the doors to success and self-development. When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace. In this course, we'll discuss the four steps to developing a growth mindset: 1. Learning to hear your fixed mindset voice. 2. Recognizing that you have a choice. 3. Talking back with your growth mindset voice. 4. Taking the growth mindset action. English
Professional Productivity The Growth Mindset: 03. Limitations of a Fixed Mindset 0:05:40 The fixed mindset is tempting. It's a comfortable place to live and work. Believing that you already know what you're good at, and what you're not good at, gives you the opportunity to pick and choose what you try and what you don't. It gives you the ability to put yourself in situations where you'll be successful, and to avoid situations where you might fail or be embarrassed. It's safe, but it's limiting. Chances are, you're living in a fixed mindset more often than you think. In this course, we'll go over how to know when you're in this cycle of negativity and what the risks are. We'll also go over failure, practice, and how to "fix" a fixed mindset. English