Adobe Experience Manager Guides

Manage technical documentation, support, and knowledge content - from creation to delivery.

Easily create, manage and deliver technical content – Easily create, manage and deliver technical content – product documentation, user manuals, policies & procedures, knowledge bases, support portals, software documentation and more, with Adobe Experience Manager Guides, a cloud-native component content management system (CCMS).

CCMS for technical documentation, Support content, and Knowledge management, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

CCMS trusted by global brands for end-to-end documentation needs

logo of Ariel Corporation, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation
logo of Palo Alto Networks, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation
logo of Ciena, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation
logo of Briggs & Stratton, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation
logo of Grundfos, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Solve your content challenges with an industry-leading CCMS

Tackle documentation challenges across your industry and deliver relevant technical content to your audience. 

user manual, API documentation, service manual, software documentation, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Product & Technical Documentation

Effectively manage all documentation in a single central repository, reduce content management costs and improve its consistency across published versions. Easily scale your content operations to meet the growing demand of technical documentation.

Content type: Product documentation, user manuals, maintenance guides, technical specification, software documentation,  API and SDK documentation, service manuals

knowledge base, sop, policy and procedure, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Self-service Help, Support and Knowledge Content

Easily create online help, support, policy, and knowledge base content manage it in one centralized repository, leverage reuse to ensure accuracy, and take it to market faster across channels. Improve customer service metrics and compliance with easily searchable, relevant, and consistent information across all channels.

Content type: Policies and procedures, knowledge bases, accounting policies, standard operating procedures (SOP's)

customer support portal, knowledge management portal , online help portal, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Documentation & Support Portal

Build rich, interactive support portals, documentation sites, and knowledge management portals to help consumers quickly find relevant product, technical and service information. Reduce support ticket volume and improve productivity of customer service reps by enabling faster search of relevant information.

Content type: Customer support portals, knowledge management portals, help portals, technical documentation portals


An end-to-end component content management system for documentation.

Use structured content management to create, manage, and deliver engaging, consistent experiences for any technical content. From an intuitive XML editor to simple review process, from versioning to efficient translation workflows, from ingestion to omnichannel delivery – Experience Manager Guides got it all.

Faster content creation with web editor, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Faster content creation with web editor

Create presentation-agnostic and variant-free content with an easy-to-use, web-based XML editor. Migrates content from Word, HTML, InDesign, to DITA with out-of-the-box ingestion framework.

Structured content management, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Structured content management

Offers best-in-class content management capabilities like advanced content reuse, version management, citations, metadata, translation workflows, and content health reports.

AI-powered documentation, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

AI-powered documentation 

Use AI and ML to unlock efficient content reuse (with smart suggestions), easier content discovery (with auto-tagging relevant metadata keywords) and faster search across published documentation sites.

Web-based review and collaboration, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Web-based review and collaboration

Web-based review saves time and effort, allowing multiple authors and reviewers to collaborate in real time. Admins can assign roles and track progress through admin dashboards.

Omnichannel publishing, CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Omnichannel publishing 

Quickly deliver technical documentation through native publishing to Adobe Experience Manager Sites and PDF. Easily publish to multiple channels like HTML sites, CRMs, IoT apps, chatbots, and headless use cases from a single source.

Deliver documentation that creates impact.

CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Improve authoring productivity

CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Reduce translation time and costs

CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Mitigate regulatory compliance risks

CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Boost content discoverability

CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Reduce customer support costs

CCMS,  Knowledge management, Knowledge base, Documentation,  Technical Documentation

Go to market faster

$3.8M* 

average annual benefit per organization 

287%* 

ROI over 3-year period

$876K* 

higher revenue from business enablement

17%* 

more effective technical writing team

*IDC Business Value Study of Adobe Experience Manager Guides, 2022

Meet your technical documentation and knowledge management goals with Experience Manager Guides.

Adobe Experience Manager Guides is a one-stop CCMS for all your technical documentation, policy and procedure, knowledge management, and support content needs. Built on the fundamentals of structured content management, it empowers you to take complete control over your documentation:

  • Create content easily with XML or DITA based web editor
  • Collaborate and review online
  • Maximize content reuse with single sourcing
  • Enhance search with metadata and tagging
  • Simplify translation workflows
  • Manage releases with version control
  • Publish documentation to any channel 

Request a personalized demo of Adobe Experience Manager Guides.