Special programs and measures we’re taking to support you.


We are immediately implementing a number of customer-friendly programs intended to provide continued access to our products as the COVID-19 situation develops.

Acrobat PDF services FAQ

We’re making our web-based PDF services on Adobe.com free through May 31, 2020. We hope the ability to create and share documents will help customers.


What are the free Adobe web services for PDF creation and compression capabilities?

Adobe is offering the ability for anyone to convert and compress PDFs. You will be able to convert Microsoft Word, PowerPoint, and Excel documents as well as JPEG, PNG, and TIFF image files to PDF. Compress PDF allows you to reduce the file size of your documents for easier sharing.


How do I access these online tools?

You can access the tools here:


Why do I need to create an account?

Creating an account allows you to access your files from any web browser and gives you access to free cloud storage.  You can also access other free online services, including commenting, Fill & Sign, and online file sharing.


Where do I log in to access these free services once I have created an account?

You can log in at https://documentcloud.adobe.com


How many conversions or transactions can I do for free?

Through May 31, 2020, you will be able to convert and compress up to 10 files per day using these tools.  


How many languages do the free tools support?

The free online tools and services are available in the following languages: English, French, German, Japanese, Spanish, Italian, Danish, Finnish, Norwegian, Portuguese (Brazil), Dutch, Swedish, Chinese, Korean, Czech, Russian, Polish, and Turkish.


I am already a paid subscriber of a Document Cloud product or service.  Does my subscription allow me to do more?

With any Document Cloud free account you have free tools and services available, including document storage and Fill & Sign, drawing, and text and commenting tools.  As a paid subscriber you are not limited to 10 transactions per day, and you have access to additional premium features.


Can I use these free convert and compress services in Adobe Acrobat Reader?

These free services are only available online.


What file formats are supported for conversion?

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, JPEG, PNG, TIFF, and BMP.


How large of a file can I compress?

Acrobat services allow you to upload and convert files that are up to 100MB.



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