Make customer experience management your new obsession.

Adobe Innovation Session

Adobe Innovation Session

The Adobe Innovation Session has concluded

Access the Innovation Session presentation decks:


Today’s consumers are more sophisticated and demanding. They have access to almost endless information, embrace multiple technologies during their brand interactions, and expect flawless experiences across every touchpoint. The reality is that every business is facing this challenge of rising customer expectations and looking to create compelling, personalized end-to-end experiences at scale that separate their offerings from the competition. Done right, those positive customer experiences can engage and convert people to buyers, and even make them long-term, high-value advocates.  
In this session, learn how Adobe’s customer experience management (CXM) solutions can help you deliver exceptional experiences across the entire customer journey:
  • Customer Acquisition: Take better control of your data, and deliver the right message to the right customer in the most effective channel by integrating Adobe Audience Manager, Adobe Analytics, and Adobe Advertising Cloud.
  • Personalized Experiences: Delivering exceptional experiences to your customers means that you need to execute this in both inbound & outbound channels. See how Adobe Target and Adobe Campaign can help you enhance the way you engage customers across multiple touchpoints.
  • Content Foundation & Velocity: Delivering relevant and compelling experiences across multiple touchpoints require a flexible and solid content foundation. See how Adobe Experience Manager helps organizations efficiently manage and create assets that can be leveraged across channels and devices.



Tuesday, 18 June 2019
8:30 AM - 12:30 PM ICT
(Followed by Networking Lunch) 


Ballroom 2, Level 2
Sheraton Grande Sukhumvit Hotel
250 Sukhumvit Road,
Bangkok, 10110 Thailand
Open in Map


Hiro Awanohara
Senior Product Manager & Regional Evangelist, Adobe APAC

Jessica Dam
Senior Account Manager, Adobe Advertising Cloud