Adobe & ISAT

FAQ

 
GENERAL QUESTIONS
 
Who is Adobe?
Answer
  
Adobe Inc. is one of the largest and most diversified software companies in the world and the global leader in digital marketing and digital media solutions. Adobe Singapore serves as the sales office for Southeast Asia.

Adobe is virtually everywhere you look; from TV and movies to magazines, websites, and business applications. In short, Adobe revolutionizes how the world engages with ideas and information. Adobe continues to market and license a broad portfolio of products and solutions, with primary focus on three strategic areas: Adobe Creative Cloud, Adobe Document Cloud, and Adobe Experience Cloud.

Why teach digital literacy and creativity in the classroom?
Answer
  
In today’s digital age, individuals must be able to express ideas and communicate information effectively using a full range of digital media and formats, from dynamic documents and images to animations, videos, mobile applications, and more.

Educators are increasingly integrating digital tools into the classroom to inspire a passion for learning and help students develop the skills to succeed in school and in today’s modern automated workforce.  Teachers are finding they can boost student achievement and outcomes with more visual, technology-aligned curricula that support academic rigor and promote real-world proficiency.

Why Adobe Creative Cloud for K12?
Answer
  
  • Students can use industry-leading, easy to use, digital tools to express themselves and develop their “personal brand”
  • Digital skillsets are requirement for not only higher education, but also jobs in this innovation economy
  • Libraries on campus can be transformed into collaborative spaces that provide access to data for visualization and analysis
  • Faculty can create interactive eLearning courses and training materials that enable instant measurement of student progress
  • Administrators can maximize efficiency with online learning, business automation and standards-based technologies that promote information security and accessibility

What are the educational benefits of participating in this campaign?
Answer
  
  • Universal access to Adobe software and services for faculty, staff and students
  • Deployment options support school-owned and students’ devices (BYOD)
  • Streamlined purchasing and license management
  • Simplified compliance and version control
  • Option to add-on other Adobe enterprise solutions

 
PURCHASING
 
What are the terms and conditions for this campaign?
Answer
  
Each participating school is responsible for its own order and payment.  I.T. Solution Computer (Thailand) Co., Ltd, an Adobe platinum level reseller, has been selected as the fulfillment partner.  I.T. Solution Computer (Thailand) Co., Ltd will collect the individual orders from participating schools, and place one order on Adobe.

Participating schools are required to purchase a minimum of 50 licenses.
 
This special Adobe offering for ISAT members began on June 26, 2018. The licenses are for three years, paid annually. All licenses expire on June 25, 2021. The licenses for schools joining in December 21, 2018 will run for 2 ½ years, paid annually, and will expire on June 25, 2021.

Participating schools will be responsible for payment to Adobe’s platinum reseller, I.T. Solution Computer (Thailand) Co., Ltd.  Payments are made annually in advance.

How do I participate in this campaign?
Answer
  
This is a special offering provided to ISAT members only. Please express your interest to participate by contacting I.T. Solution Computer (Thailand) Co., Ltd, who will send the required participation forms. The participation form is also available here.

The submission of the completed participation form to Adobe/I.T. Solution Computer (Thailand) Co., Ltd will serve as your purchase order.

I.T. Solution Computer (Thailand) Co., Ltd will collect software fees separately.

Will Adobe be hosting any events to gain a better understanding of Creative Cloud?
Answer
  
Yes, Adobe is planning a Creative Cloud roadshow – and will visit the different regions of Thailand to run Creative Cloud sessions for ISAT members.  Should you be interested in attending, please find out more and register via this link.

How much does the software cost?
Answer
  
The price is $25/license/year for either the named user license (for faculty, staff and/or students) or device license. All pricing is in USD, and excludes local taxes. Payment may be made in Thai Baht. Payment terms and conditions are between the school and I.T.Solution Computer (Thailand) Co., Ltd. Schools joining the campaign during the December 21 opt-in will pay a prorated price for the first year - $12.50/license. Year 2 and Year 3 will be $25/license. All licenses expire on June 25, 2021.

When do I place my order?
Answer
  
There are three opportunities for ISAT member schools to join the campaign. These dates are listed below.  We are currently collecting orders for the December 21 opt-in.  

Opt-in 1: June 22, 2018 (completed)

Opt-in 2: December 21, 2018

Opt-in 3: June 21, 2019

Opt-in 4: June 19, 2020

What if we decide we want to opt-in to the campaign at another time?
Answer
  
Schools may join the campaign only during the remaining established opt-in periods (December 21, 2018; June 21, 2019; and June 19, 2020). This is not a transactional program where schools can join at any time.

How do I order?
Answer
  
By completing and submitting the participation form, this will signify your commitment to participate in the campaign.  I.T. Solution Computer (Thailand) Co., Ltd will follow up with you separately to complete the financial transaction.  Should you have any questions, please submit your enquires here

Can I buy just a single app, for example, just Photoshop?
Answer
  
This campaign centers around providing a specially priced Creative Cloud offering that includes all Creative Cloud apps. The campaign does not include single apps. Should you want to purchase just a single app, please go to Adobe.com or any Adobe Resellers. It is important to note that a single app purchased through these other means is more expensive than availing of the entire apps provided in this campaign.

Can I purchase a perpetual license of Creative Cloud?
Answer
  
No, Creative Cloud is not available as a perpetual license.

My school requires several bids from several resellers to procure software or hardware, what should I do?
Answer
  
The product and pricing is finalized directly from Adobe.  I.T. Solution Computer (Thailand) Co., Ltd is serving as the fulfillment partner, in which their role is to collect all the individual orders, and place one single consolidated order to Adobe. No additional fees are passed on to the individual schools.

Is I.T. Solution Computer (Thailand) Co., Ltd the only fulfillment partner for this program?
Answer
  
Yes, I.T. Solution Computer (Thailand) Co., Ltd is the only fulfillment partner for this program.

My school has an existing relationship with another reseller. Does this mean I need to change my reseller to I.T. Solution Computer (Thailand) Co., Ltd?
Answer
  
It is important to note that I.T. Solution Computer (Thailand) Co., Ltd is not serving in the traditional reseller capacity for this campaign. They serve strictly as the fulfillment partner. They process the individual school orders, and place one single consolidated order on to Adobe. In summary, should you want to participate in this campaign, you will need to place your order with I.T. Solution Computer (Thailand) Co., Ltd.

After signing up, how long will I expect to get an invoice from I.T. Solution Computer (Thailand) Co., Ltd?
Answer
  
Please contact Wacharin Thaisawasdi at I.T. Solution Computer (Thailand) Co., Ltd by email: wacharin@itsolution.co.th or 089-667-6718, 02-725-6400 Ext. 6460.

May I order less than 50 licenses?
Answer
  
The minimum quantity to participate in the campaign is 50 licenses. Should you require less than 50 licenses, you may purchase Creative Cloud from Adobe.com or from any Adobe Resellers.  It is important to note that buying a smaller quantity of licenses using other means may be more expensive than participating in this campaign.

Should I need more licenses than I originally ordered, may I purchase additional licenses later on?
Answer
  
Yes, you may add additional licenses anytime throughout the license duration. On the anniversary date, you would “true-up” for the additional licenses used during the previous year.

I have not budgeted for this exciting program. What are my options?
Answer
  
Adobe is offering three additional opt-in periods for schools to join the campaign and avail of this specially priced offering.  The opt-in periods are as follows: December 21, 2018; June 21, 2019; and June 19, 2020.

How long is the license period?
Answer
  
This special Adobe offering for ISAT members began on June 26, 2018. The licenses are for three years, paid annually. All licenses expire on June 25, 2021. The licenses for schools joining in December 21, 2018 will run for 2 ½ years, paid annually, and will expire on June 25, 2021.

Can faculty/staff/student have their own Creative Cloud license?
Answer
  
Yes!  However, the software must be purchased by the school.  The school will then disseminate Creative Cloud to the individual user.  This is easily done via the Admin Console.  The school may forward the cost of the software to the teacher/staff/student.  This campaign is not set up for individual transactions.

Where may the software be used?
Answer
  
The licenses may be used on all school-owned/leased computers.  The Named User licenses for faculty, staff and students may used on personal devices.  The software is not limited to just the classroom.  The school itself my acquire software for its school use, too – for example, the marketing department, the PR department, alumni relations, etc may have software through this campaign.

What are the payment terms?
Answer
  
Please contact Wacharin Thaisawasdi, I.T. Solution Computer (Thailand) Co., Ltd, at wacharin@itsolution.co.th or 089-667-6718, 02-725-6400 Ext. 6460 regarding payment terms.

 
CREATIVE CLOUD LICENSES
 
What is Creative Cloud?
Answer
  
Creative Cloud consists of the world’s best creative tools and services, such as Photoshop, Illustrator, InDesign, and Acrobat, for creating digital experiences. Almost all content created for any marketing, advertising, or publishing originates from or is managed using Adobe creative tools.

Where can I find more information about the apps included in Creative Cloud?
Answer
  
You can learn all about the latest features in Creative Cloud here.

Where can I find more information on new features in Creative Cloud?
Answer
  
You can learn about the latest version of each Creative Cloud App here.

Will schools have access to the latest version of Creative Cloud during the entire license term?
Answer
  
Yes. Adobe is regularly updating, improving and expanding the Creative Cloud Apps and Services. For example, we have new additions like Adobe Dimension, Adobe Character Animator and Adobe Experience Design (XD) added into the collection most recently. Schools may manage the timing of software updates via their Admin Console. 

Why should I migrate from Creative Suite 6 (CS6) to Creative Cloud (CC)?
Answer
  
The immediate response is that there are 1000 reasons to move to CC - as there has been over 1000 new features/functions added to CC that are not available in CS6. Development for CS6 has stopped. Adobe is focusing only on CC. Companies have all migrated to CC over the last 3 years, and so schools need to be using and teaching the tools that are being used industry.

Which operating systems does Creative Cloud run on?
Answer
  
Minimum system requirements for each of the Creative Cloud apps may be found here.

What is Creative Cloud Device License?
Answer
  
A Creative Cloud for education device license is an Adobe licensing option for classrooms and labs that allows multiple students to use the same creative application on a single computer without having to log in or authenticate license ownership. CC device license does not require ongoing internet connection.

What apps are included in Creative Cloud Device License?
Answer
  
The list of desktop applications may be seen here.

Do I need to be online to access Creative Cloud Desktop Apps?
Answer
  
You only need to be online once to log on the initial time you access Creative Cloud, and thereafter once every 99 days (approximately once every three months) to authenticate your licenses.  Otherwise, the desktop applications in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer, so you don’t need an ongoing internet connection to use them.  To avail of the full features/capabilities of the mobile apps, and the services, you would need internet access.

Are the apps installed on my computer or are they cloud based?
Answer
  
Your Creative Cloud desktop apps (such as Photoshop CC) are installed locally on your computer.

How do I access the applications in Creative Cloud Desktop Apps?
Answer
  
The applications are installed and run on your desktop, just like any other desktop application.

Do I have to install an upgrade to a Desktop App when it becomes available?
Answer
  
No, you can continue using your current version of the product as long as your license is still active. You have complete flexibility on when and if you wish to install a new release.

Can I use the Creative Cloud Desktop App on more than one machine?
Answer
  
No. The Creative Cloud desktop app may only be installed on one machine.

Can I install previous releases of Creative Cloud Desktop Apps?
Answer
  
Yes. Approximately once a year, we archive a release of the Creative Cloud Desktop Apps. The archived versions can be installed in addition to the latest release as well as other archived releases. You can find more information on how to install previous versions on the Creative Cloud Desktop Apps here.

Can I send files to people who don’t have Creative Cloud Desktop Apps?
Answer
  
Yes, files created in Desktop Apps can be shared like any other file through email, FTP, and so on.  However, if you enable Cloud services, you can share files on a “view-only” basis to people who will be able to view and comment on native Creative Cloud files via a web browser.

What is a Creative Cloud Named User License?
Answer
  
Creative Cloud for education includes a named-user licensing option, where a license is granted to each user rather than each device. A named-user license comes with the ability to install a second copy for the same person on a personally owned device as long as it’s not used simultaneously (known as “work-at-home rights”).

What apps are included in Creative Cloud Named User License?
Answer
  
Named User license includes desktop and mobile apps, and services.

Does the license include mobile apps/services and storage?
Answer
  
Yes. The Creative Cloud Named User License includes mobile applications, services and 100Gb of storage per user for staff and students.

For Creative Cloud Named User Licenses, how often does the user need to sign in to use the software?
Answer
  
On first run, a user is prompted to sign in and will need internet access to do so. The app will remain activated unless a user chooses to sign out of the app. The software would continue to run even if the computer is offline (without internet access) for up to 99 days. The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing when the last verification happens, the software status refreshes to run for at least 99 days offline.

Who should we contact after we sign the agreement and to understand the Admin Console?
Answer
  
Adobe will be running onboarding sessions to schools who opt-in to the agreement, to help the schools get started with the Admin Console, after the contract has been executed.

What is the process for managing Student license orders?
Answer
  
The school will use the opt-in form to place order for the number of users, which can include student licenses. The total amount for all the user licenses will have to be paid by the school to Adobe via the partner. Schools will have to decide if and how they want to collect payment from the parents/students.

Our school does not use all the software in Creative Cloud. Can we pick and choose which software to deploy to our computers?
Answer
  
Yes. The Admin Console enables the IT admin to add/remove users individually or in bulk (using a csv file). IT will also be able to use the Admin Console to configure and track which users are entitled to which respective Creative Cloud desktop apps, making it convenient to deploy the relevant Creative Cloud app updates for each respective user.  

How does a school add user entitlements to the Admin Console? A school may have many users to deal with. Can this be done in bulk?
Answer
  
Yes. The Admin Console enables the IT admin to add/remove user individual or in bulk (using a csv file). IT will also be able to use the Admin Console to configure and track which users are entitled to which respective Creative Cloud desktop apps, making it convenient to subsequently deploy the relevant Creative Cloud app updates for each respective user subsequently when these are released.

What identity types for named user are supported for use with the console?
Answer
  
The console supports any of the following 3 identity types: 
  • Adobe ID – created and owned by the users
  • Enterprise ID – created and owned by schools
  • Federated ID – linked to the school directory via federation

Please note that a domain needs to be claimed by the school only for implementing Enterprise ID and Federated ID, not for Adobe ID. The domain can be something like @schools.edu.th or any domain that the school owns. Schools can share the same domain or each school can choose to use its own domain. Refer to the link below to decide which identity type best suit your school.

Who manages the user passwords? School IT or the user?
Answer
  
For Enterprise IDs and Federated IDs, the named user will manage and update their own password in line with each school’s respective IT policy.  For Federated IDs, the school’s IT directory back-end system will be synced with the Admin Console and will authenticate passwords provided for each named user login.

Where do we download the software and how do we package the software for deployment?
Answer
  
The software can be downloaded either from www.adobe.com/downloads or from within the Creative Cloud Packager (CCP) or from within the Enterprise Dashboard. School IT can then use CCP or Enterprise Dashboard to create the Named license CC package (.msi or Windows and .pkg for Mac). Refer to this link for details.

Can the software package be pushed out via Microsoft SCCM?
Answer
  
Yes, you can do so. Refer to this link for step-by-step instruction here.

For Mac, you can use Apple ARD.

Can a school create packages and give these to student or staff and let them install these on their laptops?
Answer
  
For CC software, as long as the software is NOT packaged with a serial number, the answer is YES. The CC software is licensed based on user credentials. The package itself does not carry the license info. Schools can give out these packages freely. As for the Add-on software, they are serialized packages so school would need to do the installation.

If the school has previously CC serialized software installed on the computers, does CC need to be uninstalled first, then reinstall with the named license package before user can sign in and use the software?
Answer
  
The School’s IT may run the RemoveVolumeLicense executable to remove the serial license from the computers. Then add user entitlements on the Admin Console. When a user runs the software on the computers it will prompt the user to sign in. Having said that, we have recently released the latest version of CC 2018 so it is a good time to remove old versions of CC software and install a new version.

If a teacher has previously held a Creative Cloud license which has since expired, would the teacher be able to use the same email (Adobe ID) with this agreement?
Answer
 
Yes. The Enterprise Dashboard supports Adobe ID, alongside Enterprise ID and Federated ID. Schools may choose to use the same email for the teacher. 

Is there a way for the software packages be stored on a local server as some schools have limited bandwidth?
Answer
  
Yes, schools may setup a local server using our Adobe Update Server Setup Tool which effectively makes the local server as a mirror to our server. Schools may then configure this server for CC software deployment and subsequent updates. Refer to link below for details:
https://helpx.adobe.com/creative-cloud/packager/update-server-setup-tool.html

 
RESOURCES
 
Are there any resources that I am able to access to learn more about Creative Cloud Apps?
Answer
  
Yes, within this link you will find "What’s New" and "Learn and Support" for each of the desktop applications.

Is there a starting point for teachers to use Creative Cloud software?
Answer
  
Yes, a great starting point for teachers is this “Adobe for Teachers” overview.

Does Adobe have a community for teachers to share ideas?
Answer
  
Yes, the Adobe Education Exchange is a free online community for educators to meet, share, discuss, and collaborate on teaching and learning with Adobe tools to ignite creativity in the classroom. Adobe curriculum, professional development resources and much more is available for free download at this community site.
 
  • Professional Development – educators may take advantage of many different professional learning opportunities to learn how to teach Adobe software
  • Teaching Resources – educators may access a free educator-created, peer-reviewed teaching resources and curriculum. Over 10,000 hours of teaching materials.
  • Peer-to-peer Collaboration – educators may connect with likeminded peers, share ideas, seek help and support, and grow their status in the Adobe Education Community.

Are there curriculum/project-based materials that I may use in the classroom that incorporates Creative Cloud Desktop Apps?
Answer
  
Yes, 10,000s of hours of free materials may be found within the Adobe Education Exchange.

  
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