Workgroup support plans

Workgroup support plans

Stay productive with on-call assistance from Adobe support specialists

To maximize the value of your Adobe products, you need timely support expertise — whether you're a small or medium business working to a meet a tight deadline for your client, an IT manager dealing with document archiving and compliance, a graphic designer juggling files and applications to complete a project, or a marketing director managing collateral for a product launch. With an Adobe support program, you get the level of help you need to meet your business objectives.

With Adobe support programs, you can:

  • Enhance your team's productivity
  • Utilize the full potential of the technology for your business
  • Increase the return on your Adobe investment

Adobe Gold support

Designed to meet the needs of licensing customers with business critical applications based on Adobe Solutions.

Support for Adobe Creative Cloud Members

Adobe provides complimentary hands-on specialist support tailored for the needs of Creative Cloud Members. The support coverage and responsiveness varies with the membership tiers. Customers also have the option to purchase additional expert support incidents.

Program details Gold
Contract period One year
Number of incidents Unlimited
Support channels provided
Authorized contacts Four
Target response time One hour for Priority 1 issues
Hours of coverage 24x7x365*
Bundled maintenance No
Optional service enhancements
*Note: Mission-critical support is provided by telephone 24 hours a day, 7 days a week, 365 days a year for Priority 1 issues. Noncritical issues are responded to during standard regional business hours. For more details about hours and case priority definitions, visit the support policies page.