Customer experience isn’t a nice-to-have. It’s critical to your business, which makes it a top priority for IT. You drive the transformation that makes the best customer experience a reality. We can help.
Customer experience management (CXM) is bigger than CRM, CDP, customer engagement, or any legacy category. Our technology is not repurposed from some other use case. It is built intentionally for CXM and always will be.
With data in silos, you can’t get a clear picture of your customer. With Adobe Experience Platform, you can stitch together all your data into a real-time customer profile that is enhanced by continuous intelligence to enable truly personalized experiences.
To make the best decisions in real time, you need continuous intelligence. With Adobe Sensei, we provide powerful artificial intelligence trained specifically for CXM. Or train your own models to innovate faster.
Every technology is a tradeoff — innovation for risk. But with privacy and security-related features built in, we help you comply with regulations like GDPR and mitigate the risk that comes with pushing to the bleeding edge.