Higher performance. Greater value. Expert support.

Get the most out of your Adobe investment with a Premier Support subscription service. Our enhanced support through a team of technical experts will help you deliver great customer experiences faster by mitigating risks and proactively solving issues.

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Speed value and performance with support from experts who know your business, platform, and objectives and can set you on the fast-track for delivering successful customer experiences.

Basic Support

Make the most of your Adobe investment with access to our platform experts and resources for deep solution and integration expertise.

Premier Support Basic

Gain additional value from escalation and service delivery management as well as product roadmap reviews and maintenance checks. This will allow your organization to accelerate deployment and realize greater value from your Adobe solutions.

Premier Support Dedicated

Our highest level of support services gives your organization a team of designated technical and support experts who consistently deliver proactive care and can react rapidly when issues arise. In addition to what’s included in Premier Support Basic, you get access to testing review, release preparation and review, upgrade/migration planning, and more.

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Support Levels Comparison

Support Levels Comparison

Basic Support (included with product license)

Premier Support Basic

Premier Support Dedicated

Base Support

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Designated Support

1:8

1:4

24/7 Support on Existing Channels

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Technical Account Manager

1:10

1:1

Environment Assessment

1/year

1/year

Product Roadmap Review

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Maintenance Checks

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Testing Review

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Release Preparation & Review

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Knowledge Transfer

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Upgrade/Migration

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Planning

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Event Readiness

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Field Services

Up to 80 Hours.

Up to 120 Hours

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"With our limited resources, Adobe’s intelligence and best practices really made everything come to fruition with ease."

Jennifer Galantini, Director of Acquisition Marketing, 24 Hour Fitness

Meet the Adobe Support Team.

Technical Account Manager

Technical Account Manager

Proactively improves operations, manages change, and optimizes your solutions through best practices and coaching, identifying risks and mitigations, assisting with release preparation and review, and more.

Customer Success Manager

Customer Care Specialist

Owns your Adobe technical relationship to expedite the management of support tickets, escalations when they occur, and incident reporting and analysis.

Field Services Consultant

Field Services Consultant

Delivers selected services that help you improve the performance of your Adobe solution, including implementing configuration updates and minor enhancements.