Personalizing customer relationships is reshaping the way top manufacturers do business. And get ahead.
We commissioned Forrester Consulting to evaluate the role of customer experience (CX) for businesses. We found that healthcare leaders rely on customer experience-enabled tools to let their customers and patients manage and track their wellness ecosystems.
Our commissioned study, conducted by Forrester Consulting, found that healthcare businesses experience increased ROI when they prioritize their patient-centered services. Read The Business Impact of Investing in Experience: A Spotlight on Healthcare to learn more.
Adobe Blog
Learn why healthcare companies report 1.9x higher customer satisfaction metrics when using Adobe Experience Cloud.
CMO.com
Departments of experience businesses have 1.3x higher satisfaction rates than those that traditional businesses.