You have questions. We have answers.

Below you will find answers to the most common questions customers ask, and clear directions on how to resolve this issue in a cost effective and non-disruptive way.
 

What is non-genuine software? 

Non-genuine software is software that is not legally licensed. Non-genuine software may also contain malware or viruses posing risks to you, your productivity and your security. You can check the status of the software on your machine by reviewing the results at the bottom of this page.

I have been using my Adobe software for a while. Why is this happening now?

This is a newer service, designed to inform and protect our customers from the risks associated with non-genuine and counterfeit software.

What if I keep working and ignore this message?

You will continued to be notified until you take action to resolve the issue. If you continue to take no action, software functionality may be restricted until the non-genuine software issue is resolved.

Will I get in trouble?

Adobe provides these notifications to inform you that some or all of the software in use on your computer is non-genuine, and to offer you options on how to resolve this. If you choose to ignore these notifications, you will continue to be notified until you take action to resolve the issue. If you continue to take no action, software functionality may be restricted until the issue is resolved.

What can I do?

We strongly recommend you remove the non-genuine software on your machine and replace it with genuine Adobe software. Adobe can provide discounted options for users such as yourself, see below for offers currently available.

How can I report a reseller who has sold me non genuine or counterfeit software?

A​s part of Adobe's efforts to reduce the supply of counterfeit and non-genuine software, we actively pursue reports we receive of websites or resellers selling counterfeit or non-genuine software. Visit the page below and follow the steps to report a reseller.

Report a reseller ›

 

 

 

Ready to resolve this issue? We're here to support you.

 

To ensure you avoid the risks associated with non-genuine software, we strongly recommend you uninstall your non-genuine software and replace it with genuine Adobe software. We understand this may be an unexpected expense, that’s why we’re offering exclusive prices to users like you who may have unknowingly obtained non-genuine software.
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Have questions? We're here to help.

Our Adobe Customer Care agents are here and ready to answer any of your questions.

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Below are the results of the software diagnostics test we recently conducted. It appears that one or more of your Adobe software products is not genuine.
Product Serial Number Licensing Status Tampered Software

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