If you have any questions, Adobe Genuine Customer Support is here to help. Call us at 0800-917-6453

Don't wait any longer.

Your 40-day grace period ends soon.


We understand how frustrating it is to unknowingly purchase fraudulent Adobe software.

That's why Adobe provides support and exclusive discounts to victims of software fraud like you.

If you have any questions, Adobe Genuine Customer Support is here to help.

Resolving this issue is easy.   
Step 1
Uninstall any non-genuine Adobe software.
Step 2
Replace by purchasing genuine Adobe software.
Take advantage of discount program pricing for victims of software fraud. 

Don't delay for any reason. 

Replace your non-genuine Adobe software today.

My software seems to be working fine.
Even if you have used software for many years, it can be found to be not genuine.
I don't have time to resolve the issue.
Deleting and replacing software is quick and easy. Plus Adobe gives you a 40-day grace period to get it done and is happy to assist. Just give us a call.
I don't want to spend more money.
We understand this issue is frustrating. That's why we provide a significant discount to victims of fraud.



Still not sure how you ended up with non-genuine software ?

Unfortunately, software piracy and fraudulent resellers are very common online, making it difficult for customers to tell the difference between real and counterfeit deals. 

These are a few common scenarios of how people unknowingly acquire non-genuine software.  



The software was purchased from an unauthorized online marketplace, such as eBay or Amazon, offering a discounted or prepaid license.  

The software was purchased and downloaded from a fraudster with an "activation code" from Adobe.

The software packaging appears credible but contains non-genuine software discs.  

The software also installed smoothly and activated without any drama (more on that later). I was 90% sure we'd snapped a bargain when I had a good look at two of the pamphlets in the box ... Guess what? We'd just paid £250 for a Torrent download in a pretty box.   


If you believe you have purchased genuine Adobe software, we encourage you to contact Adobe Genuine Customer Support:

What are the risks of continuing to use this software?

Even if your software seems genuine, its risk often go unnoticed until they are a problem.
Malicious code collect your private data like passwords and internet history.  

Software bugs can corrupt and destroy your files.

Keyloggers record actions like logging into your email account and credit card info.  
Answers to the most commonly asked questions.  

What is non-genuine software?
Non-genuine software is software that is not legally licensed, has been modified or hacked, uses keys or accounts that are known to have been stolen, and/or is not in line with the Licensing Terms of Use.

How do people end up with non-genuine software?
Unfortunately, it’s all too easy for well-intentioned customers to be duped into buying non-genuine or counterfeit software. When searching for a deal, many people intentionally or inadvertently purchase from non-authorized discount outlets and websites.
Even if you were able to create an AdobeID and receive software updates, licenses can later be found to be non-genuine.

Why are you messaging me now?
As a user of this software, you will need to resolve this issue on your own or contact Adobe Customer Support. This notification isn’t meant to punish well-intentioned users who purchased software in good faith. It is to inform you of a serious issue and offer an easy path to resolving it.

What will happen if I don't fix this issue?
Our primary goal is to protect our customers. We understand this issue may be unexpected and frustrating to customers who unknowingly purchased non-genuine software. You will receive notifications from Adobe for 40 days. After that time, we will, unfortunately, be obligated to disable this software.

What are the risks of continuing to use this software?
Even if your software seems genuine, the risks may go unnoticed.
•    Software bugs can corrupt and destroy your files.
•    Malicious code can collect your private data such as passwords and internet history.
•    Keyloggers can record keystrokes and actions like logging into your email account and credit card information.



Still have questions? We understand and strongly encourage you to contact Adobe Genuine Customer Support.

Want to talk to a human? Call us.   0800-917-6453

Visit our FAQs



We encourage you to contact us.
If you have any questions or need help understanding this issue, don't hesitate to contact us.
Our agents can help:

Explain how we detected your non-genuine software.

Identify how this may have happpened.

Walking you through resolving this issue.

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What is the Adobe Genuine Service?

This service is part of the Adobe's ongoing efforts inform, protect and help individuals like you who have unknowingly purchased non-genuine Adobe software. We're reaching out to provide helpful information and flexible, secure solutions.