The business value of Adobe Experience Manager Forms.

Customers with Adobe Experience Manager Forms have realised significant ROI by streamlining multi-channel authoring across their digital enrolment and customer communication processes.

Successful digital enrolment requires investment.

IDC finds that users of Adobe Experience Manager Forms realise higher ROI, faster time to value, more productivity, faster onboarding and lower form abandonment rate. 

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ROI after 3 years.

IDC says participants realised significant ROI and they will break even on their Experience Manager Forms investment in 13 months. 

 

savings per 100K forms.

These savings are based on higher form completion rates, less staff processing time, higher productivity and reduced spend on paper and printing.

reduction in abandonment rate.

Mobile form access extends customer reach, provides a better experience, increases conversions and grows revenue.

Digital Forms Maturity Model

Digital forms, documents and communications are important elements of digital transformation. Discover which stage of maturity you’re in and learn how to get one step closer to modernising your workflows.

“Adobe Experience Manager Forms was a major force in simplifying how we interact with customers. We can cut seven-step processes down to four steps with more control over each form. Additionally, we output completed forms to PDF, giving the customer a copy to help ensure accuracy and add a layer of hands-on service.”

Lizelle Vaughan, Programme Director for Digital Experience Management, Nedbank

Nedbank looked to Adobe Experience Manager Forms to let customers complete forms on their favourite devices. Now, they’re seeing incredible returns, including successful forms completion increasing from 33% to 80%.

Source   |   Disclaimer

In 2020 we’re still a Leader Digital Experience Platforms.

Gartner released their 2020 Magic Quadrant for Digital Experience Platforms where Adobe was named a Leader and positioned farthest to the right for our completeness of vision. See what else the report says.

Learn more.

Delivering ROI with personalised customer communications.

Learn how experience-driven customer communications can personalise your customer journeys, increase retention and increase Customer Lifetime Value.

Read more

Let’s talk about what Adobe Experience Manager Forms can do for your business.

Let’s talk about what Adobe Experience Manager Forms can do for your business.