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Membership FAQ

Why would I want to log in as a member?
Logging in as a member makes your purchase process more convenient. You can view your order history and status, we can pre fill your order form with the information you provided when you created an account, and we'll alert you online (or by e-mail) of special offers that are of interest to you. And if you choose to have us "remember" you, the next time you visit our site we will customize your experience with macromedia.com.

How do I become a member?
Go to the Create a Membership page and fill out the membership sign up form. You'll create a new user name and a password that will give you access to all the macromedia.com membership features.

What happens to the information I give you?
Your information is safe with Macromedia. Please read our privacy policy.

I'm not sure if I'm a member. How can I find out?
Use our Lost Password form. If you don't remember your user name, try using your e-mail address. We use e-mail addresses as the default user name for new members. If you have a macromedia.com membership, we'll send you an e-mail with your password.

I forgot my password. How can I retrieve it?
Go to the Lost Password page. We'll ask for your e-mail address or your Macromedia ID. We'll then send your password to the e-mail address you previously provided.

Need more information? Contact Customer Service:
E-mail Phone
United Kingdom 0131 458 6766
France 01 41 91 85 59
Germany 069 9509 6117
US and Canada (800) 470-7211 or (415) 553-7186
Japan 03 5574 7630

Additional International contact options