Accessibility
Adobe
Sign in Privacy My Adobe

Adobe Licensing Repair Tool


The Licensing Repair tool should be run if the error “Licensing for this product has stopped working” is preventing an Adobe application from launching. The tool has been developed to upgrade the licensing service and repair a license file for:

  • Acrobat 8 and 9
  • Creative Suite 3 and 4
  • Photoshop Elements and Premiere Elements
  • Director
  • Technical Communication Suite

Download instructions

  1. Download the LicenseRecovery109.zip (Windows) or LicenseRecovery111.dmg file (Macintosh).
  2. On Windows extract the download using Winzip, on Mac doubleclick the .dmg file to extract it.
  3. Important: Close ALL Adobe applications prior to running the tool.
  4. On Windows: Doubleclick the LicenseRecovery.exe.
  5. On Mac: Doubleclick the LicenseRecoveryLauncher.app and enter your Mac OS X password when prompted.
  6. Confirm whether you want to run the tool in English or Japanese by entering e or j and hit Enter.
  7. The tool will prompt you to enter y if you need to cancel it now in order to close any Adobe applications that are still running. If you wish to proceed with the tool and don’t want to cancel, enter n and hit Enter.
  8. Follow the on-screen instructions.

Download the Adobe Licensing Repair Tool