North America contact information
This page provides details of the ways in which you can contact our Customer Service and Technical Support teams.
Need a different country or region?
Live chat
Get immediate help if your question pertains to one of the following topics:
- Order status
- Returns and refunds
- Product registration
- Activation
- Lost serial numbers
- ID/Password issues
Note: To use live chat, you must have JavaScript and third-party cookies enabled.
Download and installation problems
Call 800-833-6687
Select Option 4 (Technical Support) followed by Option 1 (Installation) to speak directly to an Adobe expert if you are having difficulty downloading or installing an Adobe product.
Monday-Friday, 5am to 7pm (Pacific Time)
Need to activate a product?
Use the live chat feature above for faster service, or call the activation line at 800-603-6805.
Got a support contract?
If you require technical assistance and have purchased a support contract, refer to the contact information in your support welcome kit for details on how to proceed.
Readers, players and online services
For assistance with free players, readers, or online services, visit the Customer Support Portal or one of the following links:
Note: Telephone support is not available for these products unless you have purchased a support contract.
Support Portal
Log in to the Customer Support Portal to manage your support account or to submit and track online cases on any of the following topics:
- Help using your product
- Lost serial numbers
- Product registration
- Post-announce upgrades
- Returning or exchanging a product
Telephone support
Call 800-833-6687
Technical Support
For help using your product, select Option 4 to speak to a Technical Support advisor.
Monday-Friday, 5am to 7pm (Pacific Time)
Customer Service
For help with issues such as licensing, registration and returns, select Option 3 to speak to a Customer Service advisor.
7 days a week, 5am to 7pm (Pacific Time)
Product specific support lines
Specialist support for the following products can be received by dialing the numbers shown.
Adobe LiveCycle®
888-649-2990
Monday-Friday, 6am to 5pm (Pacific Time)
Adobe Acrobat® Connect™ Pro
800-422-3623
Available 24/7
Acrobat Standard and Acrobat Pro
800-642-3623
Monday-Friday, 6am to 5pm (Pacific Time)
Omniture Support
Omniture customers can access an extensive knowledgebase with searchable articles and online training videos by logging into their Omniture suite or by visiting the Omniture ClientCare portal.
