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Error "...unsupported compression format" or a freeze occurs when you import a file (Adobe Premiere products)

Issue

When you try to import a file that was created using a digital still camera, Adobe Premiere or Adobe Premiere Pro freezes (for JPEG images) or returns the error "Unable to open that file. File uses an unsupported compression format." (for AVI files).

Solutions

Do one of the following solutions:

Solution 1: Rename the file to use the .MPG extension. (AVI files only)

Rename the .AVI file to use the .MPG extension (for example, rename movie.avi to movie.mpg), and then import it into Adobe Premiere or Adobe Premiere Pro.

Solution 2: Transcode the file. (AVI files only)

Use a video processing application (for example, Microsoft Windows Movie Maker, Apple QuickTime Pro, or VirtualDub) to transcode the file to MOV, WMV, or AVI format, and then import the file into Adobe Premiere or Adobe Premiere Pro.

Solution 3: Resave the file using an image editing application. (JPEG images only)

Use an image editing application (for example, Adobe Photoshop) to resave the file in .JPG format, and then import the file into Adobe Premiere or Adobe Premiere Pro.

Background information

Many AVI files generated by digital still cameras don't meet the specifications for the AVI standard. Changing the file extension of these files to .MPG allows Adobe Premiere or Adobe Premiere Pro to use a generic, more-tolerant importer to parse the file.

Transcoding video or resaving images in another application corrects any nonstandard encoding generated by the camera.


Related Documents

Document 325815
Last edited - 10/23/2004

 

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