A letter from Adobe CEO Shantanu Narayen

March 18, 2020

Shantanu Narayan

To our Adobe Community,


COVID-19 is changing everything about life and work as we know it. We’re all focused on how to best protect and support our families, employees, customers, and communities in the face of this unfolding crisis. On behalf of all Adobe employees, I want to let you know that our thoughts are with those who are affected.


Adobe’s mission has always been to enable our customers to produce the world’s digital experiences. Creativity, document productivity, digital marketing, and e-commerce are too fundamental to our society and economy to be curtailed because we are working remotely or unable to travel. 

All of us at Adobe are focused on enabling our customers to be productive and collaborative during this challenging time. Here are a few things we are doing to accomplish this goal: 

Ensuring continuity of service


We recognize the critical role our technology plays in your creative pursuits and business success. I’d like to assure you that Adobe Creative Cloud, Adobe Document Cloud, Adobe Experience Cloud, and Adobe Managed Services remain fully operational. Our cloud solutions are monitored and operated from several locations around the world, across a multi-vendor and multi-cloud infrastructure model. This ensures our ability to continue to deliver our solutions and serve your needs.


Making it easier than ever to do business with us


We are immediately implementing a number of customer-friendly programs intended to provide continued access to our products.



Adobe is here to support you during these unprecedented times. Our employees are available for any questions or concerns you have. 


Above all, stay safe and healthy. 



Contact us.

Adobe Help Center

Support and troubleshooting.

Enterprise Support

Dedicated help for large organizations.

We want to hear from you.

We're committed to giving you the tools you need to improve your creativity and workflow during this challenging time. Take the survey and share your experience.