Remote work changes the nature of communication. In-office workers can easily turn to their colleagues to seek clarification on a given task, but that’s more difficult to do in a remote setup. Clear, concise, and complete creative briefs can help teams convey essential ideas efficiently and accurately. When stakeholders submit a vague or incomplete brief, you’ll be doing everyone a favor if you insist that they provide more information before you kick off the project.
At times, leaders should try to cultivate an informal environment. It’s good to remember that not every interaction needs a specific purpose. Teams benefit when leaders call or message employees just to ask, "What's going on today? What things are you worried about?"
“Try as best you can to just replicate a more casual, informal setting, even if it's on Zoom,” says Barrus. “You'll be able to tell if people are stressed out, or if they're having issues. If you don't, then the alternative is you don't hear it, and you don't learn about stuff until it becomes a big problem."