FAQs of online invoice submission

Q: What are the benefits of uploading the invoice in Ariba?

A: Uploading an invoice to Ariba ensures timely payment, allows you to check real-time status online, and you can simply attach an Ariba generated invoice (flip copy).

Q: I am not able to login to Ariba?

A: Please contact Supplier@adobe.com

Q: Do I need to attach the invoice copy in Ariba?

A: You can leverage the Ariba generated flip copy as an invoice for the online submission. If you are billing to China, India, Korea, Taiwan entity then please attach the original bills/invoice copy in Ariba since it is the mandatory requirement in these regions.

Q: I cannot see any funds/no funds available in the PO once I login to Ariba?

A: Please contact your Adobe Business owner/Requestor.

Q: How can I change the invoice amount which I originally submitted in Ariba?

A: In that case, you need to submit a credit memo in Ariba and then resubmit the invoice with “A” as suffix. Under discussion.

Q: When should I upload my invoice in Ariba?

A: You should upload your invoice within the 7 days from the invoice date to ensure on time payment.

Q: Can I change my payment terms online?

A: No, please contact your business owner/Requestor to change the payment terms.

Q: Do I receive an email once the invoice gets approved or rejected?

A: Yes. You will receive an email notification.

Q: Can I get the instructions on how to submit an invoice?

A: Yes we have attached pdf for you with steps on how to submit the invoice under submit invoice for payment

Q: Where can I update my bank details\any changes on my profile?

A: Yes. You can update your bank details\any profile details via our Graphite Connect Portal, the link is available on our home page on Supplier update link under check payment status.