Adobe CS5 Cleaner Tool

The Adobe CS5 Cleaner Tool helps to resolve installation problems for Adobe Creative Suite 5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. The tool can clean up install records for any pre-release (beta) installations of Creative Suite 5 products. The Adobe CS5 Cleaner Tool is designed to not interfere with existing installations of previous versions of Adobe Creative Suite products, but it allows you to specify if you wish to remove them as well.

  1. Back-up all data stored in Adobe product directories prior to using the CS5 Cleaner Tool, including custom plug-ins, preference files or profiles you have installed.
  2. Uninstall the Adobe Creative Suite 5 products prior to using the CS5 Cleaner Tool.
    • On Windows XP, uninstall via Add or Remove Programs in the Control Panel.
    • On Windows Vista or Windows 7, in the Control Panel select Programs then Programs And Features.
    • On Macintosh, the uninstaller is in Applications/Utilities/Adobe Installers.
    • Restart your system and close all open programs.
  3. Download the appropriate file from below.
  4. Unzip the download (Win), or mount the .dmg file (Mac). The download includes the Cleaner Tool as well as a ReadMeFirst.pdf file with detailed instructions. Be sure to read it!
    • On Windows, right click CS5InstallerDatabaseUtility.exe and select Run As Administrator.
      Note: When the Run As Administrator option is not available double click on CS5InstallerDatabaseUtility.exe.
    • On Macintosh, double click Adobe Creative Suite Cleanup.
  5. Follow the on-screen prompt to complete the script. Once the Cleaner Tool completes press Enter or Quit (Mac) to exit.
  6. Restart your system.
  7. Now you can proceed with your installation of the shipping version of Creative Suite 5.


It is important you read and carefully follow the ReadMe instructions included with the download.